Oracle^® Server X8-8 Installation Guide

Troubleshooting Installation Issues

This section provides information about troubleshooting resources, completing the technical support worksheet, locating the system serial number, and using the Oracle Auto Service Request feature.

• Resources for Troubleshooting and Diagnostics

• Technical Support Information Worksheet

• Locating the System Serial Number

• Auto Service Request

Resources for Troubleshooting and Diagnostics

For server information about troubleshooting hardware faults, refer to Troubleshooting and Diagnostics in Oracle Server X8-8 Service Manual.

You can access knowledge articles, white papers, and product updates from the My Oracle Support web site at https://support.oracle.com.

The following table lists diagnostic and troubleshooting-related procedures and references that can assist you with resolving server issues.

Description Reference Link x86 servers diagnostics Runtime and firmware-based tests Oracle ILOM procedures UEFI diagnostics tests to exercise the system and isolate subtle and intermittent hardware-related problems Oracle x86 Servers Diagnostics and Troubleshooting Guide for Servers With Oracle ILOM 4.0.x at https://www.oracle.com/goto/x86admindiag/docs Administrative information for the Oracle X8 series servers Oracle ILOM system event log (SEL) that identifies the possible source of a problem Oracle X8 Series Servers Administration Guide at https://www.oracle.com/goto/x86admindiag/docs Troubleshooting front and back panel status indicators Troubleshooting and Diagnostics in Oracle Server X8-8 Service Manual Managing server hardware faults using the Oracle ILOM Fault Management Shell Identify Hardware Faults (Oracle ILOM) in Oracle Server X8-8 Service Manual