Suggested Diagnostic Order

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The following table lists the suggested order of troubleshooting procedures when you have an issue with the server.

Step	Troubleshooting Task	Link
1	Gather initial service visit information.	Gather Service Visit Information
2	Investigate any power-on problems.	Troubleshoot Power Problems
3	Perform external visual inspection.	Externally Inspect the Server
4	Perform internal visual inspection.	Internally Inspect the Server
5	If Oracle ILOM is not working correctly, test it with the U-Boot diagnostic and the preboot menus.	U-Boot Diagnostic Start-Up Tests Fixing Problems with Oracle ILOM Using the Preboot Menu
6	Look at the Oracle ILOM Summary view and the Open Problems view. Replace any failed components.	Check Component Status Using the Oracle ILOM Web Interface
7	View BIOS event logs and POST messages.	BIOS POST
8	Use HWdiag commands for failing subsystem.	Checking System Components with HWdiag
9	Run SunVTS, or run either Pc-Check or UEFIdiag. Pc-Check and UEFIdiag run when the system boots. SunVTS can be booted from a CD/DVD or ISO image, or can be started by a command line on the Oracle Solaris operating system.	Using SunVTS Diagnostics Software Performing Pc-Check Diagnostic Tests (for older systems) Performing UEFI Diagnostics Tests (for Sun Server X4-4 or newer)
10	Collect diagnostics data for Oracle Service.	Creating a Data Collector Snapshot