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Oracle Private Cloud Appliance (PCA) is qualified for Oracle Auto Service Request (ASR). ASR is a software feature for support purposes. It is integrated with My Oracle Support and helps resolve problems faster by automatically opening service requests when specific hardware failures occur. Using ASR is optional: the components must be downloaded, installed and configured in order to enable ASR for your appliance.
The information in this chapter is based on the support note with Doc ID 2032791.1. For the latest information about installing Oracle Auto Service Request (ASR) on Oracle PCA, refer to My Oracle Support or contact your Oracle representative.
Oracle Auto Service Request (ASR) must be installed by an authorized Oracle Field Engineer. Request installation of ASR at the time of system install. Installation at a later date will be a Time and Materials charge.
Oracle is continuously analyzing and improving the ASR fault rules to enhance the Oracle support experience. This includes adding, modifying and removing rules to focus on actionable events from ASR assets while filtering non-actionable events. For up-to-date fault coverage details, please refer to the Oracle Auto Service Request documentation page: http://www.oracle.com/technetwork/systems/asr/documentation/index.html.