Service Attribute Group (Oracle Inventory Help)


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Service Attribute Group

Following are the Service attributes and their possible values. You set these attributes when defining or updating items. See: Defining Items and Updating Organization Level Items.

Support Service

Indicate whether the current item represents a service. See: Overview of Oracle Service. The following dependencies exist for Support Service items:

Can be: Invoicable, OE Transactable, Internal Ordered, and BOM Allowed (only for Warranty items).

Cannot be: Inventory Item, Serviceable Product, Stockable, Transactable, Bukld-In-WIP, Cycle Count Enabled, Purchased, Shippable, Returnable, or Check ATP.

Warranty

Indicate whether service is automatically included with the current item when it is ordered. If you turn this option on, the warranty is included on the bill of material for the item. You can include warranty service only if the item is under serial number control. See: Overview of Installed Base.

Coverage

Enter the coverage schedule you want to associate with the current support service. A coverage schedule defines the days during the week and hours during each day that customers may contact your support organization to request the current service. You can choose any coverage schedule you have already defined. You can define additional coverage schedules using the Coverage Schedules window in Oracle Service. See: Service Coverage.

Service Duration

Enter a positive number to indicate how long the current service lasts. The number you enter here along with the duration period (in other words, Month, Year) provide defaults when you order the current service using Oracle Order Entry. You can select any period you have defined as a unit of measure as long as that unit of measure is associated with your Time unit of measure class. You indicate which class is the time unit of measure class by setting the profile option Service: Time Unit of Measure Class. See: Oracle Service Profile Options.

Billing Type

Indicate whether the customer is charged for any of the following:

Material Material usage expenses your support organization incurs while providing the current service.

Labor Labor expenses your support organization incurs while providing the current service.

Expense Incidental expenses your support organization incurs while providing the current service.

See: Service Coverage.

Serviceable Product

Indicate whether the current item is serviceable. If you turn this option on, Support Service must be turned off because an item cannot be both serviceable and servicing. When you turn this option on, you can order service for the item using Oracle Order Entry. See: Overview of Oracle Service.

Service Starting Delay

Enter a positive number indicating how many days after shipment of the current item service should start. When service is ordered for the current item, the service may be started on a specific date or on a date that is determined only after the item ships. If service starts after the item ships, Oracle Service determines the start date by adding the starting delay you enter here to the item's shipment date. See: Overview of Installed Base.

Can be:	Invoicable, OE Transactable, Internal Ordered, and BOM Allowed (only for Warranty items).
Cannot be:	Inventory Item, Serviceable Product, Stockable, Transactable, Bukld-In-WIP, Cycle Count Enabled, Purchased, Shippable, Returnable, or Check ATP.

Material	Material usage expenses your support organization incurs while providing the current service.
Labor	Labor expenses your support organization incurs while providing the current service.
Expense	Incidental expenses your support organization incurs while providing the current service.