Business Intelligence Applications	Part Number
Oracle Call Center Intelligence Concepts and Procedures	A83665-02
Oracle Call Center Intelligence Implementation Guide	A86213-01
Oracle Customer Intelligence Concepts and Procedures	A83662-01
Oracle Customer Intelligence Implementation Guide	A86217-01
Oracle Marketing Intelligence Concepts and Procedures	A83663-01
Oracle Marketing Intelligence Implementation Guide	A86174-01
Internet Business Applications	Part Number
Oracle HTML Quoting Implementation Guide	A90305-01
Oracle HTML Quoting Concepts and Procedures	A90306-01
Oracle iMarketing Concepts and Procedures	A86140-03
Oracle iPayment Concepts and Procedures	A86141-02
Oracle iPayment Implementation Guide	A86047-02
Oracle iStore Implementation Guide	A90344-01
Oracle iStore Concepts and Procedures	A86123-03
Oracle iSupport Concepts and Procedures	A93660-03
Oracle iSupport Implementation Guide	A86192-05
Oracle Marketing Encyclopedia System Concepts and Procedures	A90137-01
Oracle Marketing Encyclopedia System Implementation Guide	A87480-02
Oracle Order Capture Concepts and Procedures	A86136-03
Oracle Order Capture Implementation Guide	A86137-03
Sales & Marketing Applications	Part Number
Oracle Field Sales/Laptop Concepts and Procedures	A88802-02
Oracle Field Sales/Laptop Implementation Guide	A87538-02
Oracle Marketing Online Concepts and Procedures	A86674-04
Oracle Marketing Online Implementation Guide	A87328-03
Oracle Partner Relationship Management Concepts and Procedures	A87571-03
Oracle Partner Relationship Management Implementation Guide	A87514-04
Oracle Sales Compensation Concepts and Procedures	A86673-03
Oracle Sales Compensation Implementation Guide	A87371-03
Oracle Sales Online Concepts and Procedures	A88763-03
Oracle Sales Online Implementation Guide	A87352-04
Oracle TeleSales Concepts and Procedures	A86831-05
Oracle TeleSales Implementation Guide	A86830-04
Contracts Applications	Part Number
Oracle Contracts Core Concepts and Procedures	A83649-06
Oracle Contracts for Rights Concepts and Procedures	A90445-01
Oracle Contracts for Service Concepts and Procedures	A83650-05
Service Applications	Part Number
Oracle Customer Care Concepts and Procedures	A90414-01
Oracle Customer Care Implementation Guide	A90411-01
Oracle Depot Repair Concepts and Procedures	A83651-01
Oracle Depot Repair Implementation Guide	A87337-01
Oracle Field Service Concepts and Procedures	A86063-03
Oracle Field Service Implementation Guide	A86153-03
Oracle Field Service/Laptop Concepts and Procedures	A86061-02
Oracle Field Service/Laptop Implementation Guide	A90823-01
Oracle Field Service/Palm™ Devices Concepts and Procedures	A86125-02
Oracle Field Service/Palm™ Devices Implementation Guide	A90824-01
Oracle Field Service/Wireless Concepts and Procedures	A90819-01
Oracle Field Service/Wireless Implementation Guide	A90818-01
Oracle Scheduler Concepts and Procedures	A86062-02
Oracle Scheduler Implementation Guide	A86164-02
Oracle Service Concepts and Procedures	A86273-02
Oracle Service Implementation Guide	A86272-02
Oracle Spares Management Concepts and Procedures	A86126-03
Oracle Spares Management Implementation Guide	A86165-02
Oracle Support Concepts and Procedures	A86225-02
Oracle Support Implementation Guide	A86224-02
Interaction Center Applications	Part Number
Oracle Call Center Connectors Implementation Guide	A87490-04
Oracle Campaign Plus and Predictive Implementation Guide	A87494-05
Oracle Campaign Plus Concepts and Procedures	A86083-01
Oracle eMail Center Concepts and Procedures	A86084-03
Oracle eMail Center Implementation Guide	A86113-07
Oracle Interaction Blending Concepts and Procedures	A86102-01
Oracle Interaction Blending Implementation Guide	A87491-03
Oracle IVR Integrator Concepts and Procedures	A86103-03
Oracle IVR Integrator Implementation Guide	A87492-03
Oracle Predictive Concepts and Procedures	A86104-01
Oracle Scripting Concepts and Procedures	A86105-01
Oracle Scripting Implementation Guide	A86115-04
Oracle Telephony Manager Concepts and Procedures	A86106-02
Oracle Telephony Manager Implementation Guide	A86114-04
Oracle Universal Work Queue Concepts and Procedures	A86107-01
Oracle Universal Work Queue Implementation Guide	A86116-04
Communications and Utilities Applications	Part Number
Oracle Network Logistics Concepts and Procedures	A86681-01
Oracle Network Logistics Implementation Guide	A86287-01
Oracle Sales for Communications Concepts and Procedures	A87577-01
Oracle Sales for Communications Implementation Guide	A86288-01
Oracle SDP Number Portability Concepts and Procedures	A86276-01
Oracle SDP Number Portability Implementation Guide	A86289-01
Oracle SDP Provisioning Concepts and Procedures	A86277-01
Oracle SDP Provisioning Implementation Guide	A86196-01
Oracle Service for Communications Concepts and Procedures	A87422-02
Oracle Service for Communications Implementation Guide	A86286-01
CRM Tools and Technology	Part Number
Oracle CRM Application Foundation API Reference Guide	A90092-01
Oracle CRM Application Foundation Concepts and Procedures	A90316-01
Oracle CRM Application Foundation Implementation Guide	A90317-01
Oracle CRM Gateway for Mobile Devices Concepts and Procedures	A86060-01
Oracle CRM Gateway for Mobile Devices Implementation Guide	A90817-01