Internet Business Applications	Part Number
Oracle HTML Quoting Concepts and Procedures	A92192-01
Oracle HTML Quoting Implementation Guide	A92193-01
Oracle iPayment Concepts and Procedures	A95477-02
Oracle iPayment Implementation Guide	A95478-02
Oracle iStore API Reference Guide	A95199-01
Oracle iStore Concepts and Procedures	A92132-01
Oracle iStore Implementation Guide	A92133-01
Oracle iSupport Concepts and Procedures	A95862-01
Oracle iSupport Implementation Guide	A95469-01
Oracle Quoting - Forms Concepts and Procedures	A92182-01
Oracle Quoting - Forms Implementation Guide	A92184-01
Marketing Applications	Part Number
Oracle Marketing Encyclopedia System Concepts and Procedures	A90137-01
Oracle Marketing Encyclopedia System Implementation Guide	A87480-02
Oracle Marketing Online Concepts and Procedures	A95205-02
Oracle Marketing Online Implementation Guide	A97215-01
Oracle Partners Online Concepts and Procedures	A95219-02
Oracle Partners Online Implementation Guide	A95218-02
Sales Applications	Part Number
Oracle Collections Implementation Guide	A95221-02
Oracle Collections Concepts and Procedures	A95941-02
Oracle Field Sales/Laptop Concepts and Procedures	A95947-02
Oracle Field Sales/Laptop Implementation Guide	A95948-01
Oracle Field Sales/Palm™ Devices Implementation Guide	A95423-01
Oracle Field Sales/Palm™ Devices Concepts and Procedures	A95223-02
Oracle Incentive Compensation Concepts and Procedures	A90475-02
Oracle Incentive Compensation Implementation Guide	A90474-02
Oracle Sales Intelligence Concepts and Procedures	A96133-01
Oracle Sales Intelligence Implementation Guide	A96134-02
Oracle Sales Online Concepts and Procedures	A96695-01
Oracle Sales Online Implementation Guide	A96130-01
Oracle TeleSales Concepts and Procedures	A95177-01
Oracle TeleSales Implementation Guide	A95484-01
Contracts Applications	Part Number
Oracle Contracts Core Concepts and Procedures	A96102-01
Oracle Contracts for Rights API Reference Guide	A95209-01
Oracle Contracts for Rights Concepts and Procedures	A90445-02
Oracle Contracts for Rights Implementation Guide	A95280-01
Oracle Contracts for Sales Concepts and Procedures	A95176-01
Oracle Contracts for Service API Reference Guide	A95222-01
Oracle Contracts for Service Concepts and Procedures	A96101-01
Oracle Contracts Intelligence Concepts and Procedures	A95174-02
Service Applications	Part Number
Oracle Advanced Service Online Concepts and Procedures	A95169-02
Oracle Customer Care Concepts and Procedures	A92134-01
Oracle Customer Care Implementation Guide	A92142-01
Oracle Depot Repair Concepts and Procedures	A83651-01
Oracle Depot Repair Implementation Guide	A87337-01
Oracle Enterprise Installed Base Implementation Guide	A95146-01
Oracle Enterprise Installed Base Concepts and Procedures	A95145-01
Oracle Field Service Concepts and Procedures	A95286-01
Oracle Field Service Implementation Guide	A95287-01
Oracle Field Service/Laptop Concepts and Procedures	A95212-01
Oracle Field Service/Laptop Implementation Guide	A95213-02
Oracle Field Service/Palm™ Devices Concepts and Procedures	A95211-01
Oracle Field Service/Palm™ Devices Implementation Guide	A95210-01
Oracle Field Service/Wireless Concepts and Procedures	A95216-01
Oracle Field Service/Wireless Implementation Guide	A95215-01
Oracle Install Base Concepts and Procedures	A95105-02
Oracle Install Base API Reference Guide	A95421-01
Oracle Install Base Implementation Guide	A95106-02
Oracle Quality Online Implementation Guide	A95185-01
Oracle Quality Online Concepts and Procedures	A90410-01
Oracle Scheduler Concepts and Procedures	A95289-01
Oracle Scheduler Implementation Guide	A95290-01
Oracle Service Concepts and Procedures	A92139-01
Oracle Service Implementation Guide	A92138-03
Oracle Service Intelligence Concepts and Procedures	A95403-02
Oracle Service Intelligence Implementation Guide	A95416-02
Oracle Spares Management Concepts and Procedures	A95414-02
Oracle Spares Management Implementation Guide	A95415-02
Oracle Support Concepts and Procedures	A97211-01
Oracle Support Implementation Guide	A95148-01
Interaction Center Applications	Part Number
Oracle Advanced Inbound Concepts and Procedures	A95130-01
Oracle Advanced Inbound Implementation Guide	A95154-02
Oracle Advanced Outbound Concepts and Procedures	A95162-01
Oracle Advanced Outbound Implementation Guide	A95153-03
Oracle Applications Interaction Center Concepts and Procedures	A95159-01
Oracle Applications Interaction Center Implementation Guide	A95158-01
Oracle Call Center Connectors Implementation Guide	A95164-02
Oracle eMail Center Concepts and Procedures	A95152-01
Oracle eMail Center Implementation Guide	A95161-02
Oracle Interaction Blending Concepts and Procedures	A86102-01
Oracle Interaction Blending Implementation Guide	A87491-03
Oracle Interaction Center Intelligence Concepts and Procedures	A95156-01
Oracle Interaction Center Intelligence Implementation Guide	A95155-02
Oracle Scripting Concepts and Procedures	A95150-01
Oracle Scripting Implementation Guide	A95151-02
Oracle Universal Work Queue Concepts and Procedures	A95166-01
Oracle Universal Work Queue Implementation Guide	A95165-01
Communications and Utilities Applications	Part Number
Oracle Citizen Interaction Center Implementation Guide	A92144-01
Oracle Citizen Interaction Center Concepts and Procedures	A92140-01
Oracle Sales for Communications Concepts and Procedures	A92137-01
Oracle Sales for Communications Implementation Guide	A92136-02
Oracle Number Portability Concepts and Procedures	A95962-01
Oracle Number Portability Implementation Guide	A96162-01
Oracle Service Fulfillment Manager Concepts and Procedures	A95890-01
Oracle Service Fulfillment Manager Implementation Guide	A95889-01
Oracle Service for Communications Concepts and Procedures	A87422-02
Oracle Service for Communications Implementation Guide	A86286-01
CRM Tools and Technology	Part Number
Oracle CRM Application Foundation API Reference Guide	A90092-03
Oracle CRM Application Foundation Concepts and Procedures	A92119-01
Oracle CRM Application Foundation Implementation Guide	A92120-02
Oracle CRM Gateway for Mobile Devices Concepts and Procedures	A86060-01
Oracle CRM Gateway for Mobile Devices Implementation Guide	A97295-03
Oracle CRM Technology Foundation Concepts and Procedures	A95278-01
Oracle CRM Technology Foundation Implementation Guide	A90497-01
Oracle Customers Online Concepts and Procedures	A96178-01
Oracle Customers Online Implementation Guide	A96193-01
Oracle Hosting Manager Implementation Guide	A95107-01
Oracle iMeeting Implementation and Setup Guide	A95117-01
Oracle Setup Online Concepts and Procedures	A95279-01