What's New in Siebel CRM Desktop for Microsoft Outlook Administration Guide, Version 8.0, Rev A

Table 1 lists changes described in this version of the documentation to support release 8.0 of the software.

Table 1. What's New in Siebel CRM Desktop for Microsoft Outlook Administration Guide, Version Version 8.0, Rev A
Topic
Description

How Siebel CRM Desktop Uses the Microsoft Exchange Server

Modified topic. Includes more details about how Siebel CRM Desktop uses the Microsoft Exchange Server.

How Siebel CRM Assigns the Meeting Organizer

New topic. Describes how Siebel CRM assigns the meeting organizer.

How Siebel CRM Desktop Handles an Appointment

Modified topic. Describes how Siebel CRM Desktop uses keys to correlate a Siebel CRM activity with PIM data in Microsoft Outlook.

How Siebel CRM Desktop Prevents Data Loss if the User Deletes Customization Package Files

New Topic. If the user deletes customization package files, then Siebel CRM Desktop restores the customization package files from local storage.

Administering Metadata Files

Modified topic. You are no longer required to add one metadata file at a time. You can now upload all metadata files at one time. Also, the number of metadata files you must upload has changed, including files for individual languages.

Uploading All Metadata Files at One Time

New topic. You can upload all metadata files at one time.

Guidelines for Assigning a Responsibility to a Customization Package

Modified topic. A customization package requires a responsibility. A customization package cannot contain another customization package. A metadata file can belong to more than one customization package.

Caution About Changing the Default Mail Delivery Location

New topic. You must not change the default email delivery location in the Microsoft Outlook profile where you install Siebel CRM Desktop.

Changes That Siebel CRM Desktop Makes During Installation

New topic. Describes changes that Siebel CRM Desktop makes during installation of Siebel CRM Desktop to the file system, Windows Registry, and settings in Microsoft Outlook.

Customizing How Siebel CRM Desktop Connects to the Internet

New topic. You can customize how Siebel CRM Desktop connects to the Internet.

Customizing How Siebel CRM Desktop Shares Native Microsoft Outlook Items

New topic. You can customize Siebel CRM Desktop to share or not share any new native Microsoft Outlook items that the user creates in Microsoft Outlook.

Guidelines for Installing the Siebel CRM Desktop Add-In for Multiple Users

Modified topic. Includes new instructions.

Controlling the Synchronization Intervals That Siebel CRM Desktop Displays in the Synchronization Tab

New topic. Describes how to control the synchronization intervals that Siebel CRM Desktop displays in the Synchronization Tab of the CRM Desktop - Options dialog box.

Controlling the Fields That Are Available in a Filter

New topic. To control the fields that are available in a filter, you use the IsHidden property of the field in the siebel_meta_info.xml file.

Controlling How Siebel CRM Desktop Converts Contacts

New topic. First Run Assistant prompts the user to convert Microsoft Outlook contacts to Siebel CRM contacts. You can disallow this feature.

How the Number of Deleted Records Determines Delete Confirmation

New topic. Describes how the number of records that the user has deleted determines whether or not Siebel CRM Desktop displays the Confirm Synchronization tab.

Configuring the Exclusions List

New topic. The Exclusions List allows the user to exclude an individual record from synchronization. You can configure how Siebel CRM Desktop uses this list.

Controlling How Siebel CRM Desktop Handles an Archived Item

New topic. If Microsoft Outlook archives an item, then Siebel CRM Desktop interprets this action as a deletion, and it deletes the corresponding Siebel CRM record in the Siebel database. You can control this behavior.

Troubleshooting Problems That Occur with Siebel CRM Desktop

New topic. Describes how to troubleshoot problems that occur with Siebel CRM Desktop. It includes several new troubleshooting topics and a topic that describes how to enable SOAP dumps.

JavaScript Files in the Customization Package

New topic. Describes the JavaScript files that Siebel CRM Desktop includes in the customization package.

Customizing Language for the Forms Files

New topic. To customize the behavior of the forms_xx.xml file that comes predefined with Siebel CRM Desktop, you can use a forms file that is specific to a language.

Customizing the Product Name

New topic. You can customize the product name that Siebel CRM Desktop displays in the client.

Making a Field in Siebel CRM Desktop Read-Only

New topic. You can make a field in Siebel CRM Desktop read-only.

Adding a Default Value to a Field in Siebel CRM Desktop

New topic. Describes how to configure Siebel CRM Desktop to populate a field with a default value when the user creates a new record.

Preventing the User From Deleting Records

New topic. You can configure Siebel CRM Desktop to prevent the user from deleting records in the Siebel CRM Desktop client.

Defining Validation Rules for a Phone Number

Modified topic. Includes new XML code.

Process of Adding a Predefined Siebel Picklist to Siebel CRM Desktop

New topic. You can add a picklist to Siebel CRM Desktop.

Process of Adding an MVG Field

New topic. You can add an MVG field to Siebel CRM Desktop.

How Siebel CRM Desktop Handles an Item That is Marked Private

New Topic. Siebel CRM does not display the contents of an item to any user who interacts with the Siebel Server except the item owner.

XML Code That Defines a Set of Custom Fields

Modified topic. Includes new XML code.

XML Code That Defines a Many-To-Many Relationship

Modified topic. Includes new XML code.

How CRM Desktop Maps the Private Field of an Activity

Topic removed. The user cannot share a private Microsoft Outlook appointment or task in Siebel CRM Desktop. These items are not synchronized with the Siebel Server.

How CRM Desktop Maps the Alarm and Alarm Lead Fields

Topic removed. Siebel CRM Desktop no longer synchronizes reminders with Siebel alarms.

What's New in Siebel CRM Desktop for Microsoft Outlook Administration Guide, Version 8.0

Siebel CRM Desktop for Microsoft Outlook, Version 8.0 is the first release of this new product. Table 2 lists the chapters for this guide.

Table 2. Chapters in Siebel CRM Desktop for Microsoft Outlook Administration Guide, Version 8.0
Topic
Description

Overview of Siebel CRM Desktop for Microsoft Outlook

Describes an overview of the Siebel CRM Desktop solution, including descriptions, comparisons, and explanations of daily uses.

How Siebel CRM Desktop Works

Describes how Siebel CRM Desktop operates, including synchronization, how synchronization conflicts are handled, and which Siebel Server components Siebel CRM Desktop uses.

How Siebel CRM Desktop Handles Siebel CRM Data

Describes how Siebel CRM Desktop maps certain data between Siebel CRM and Microsoft Outlook.

How Siebel CRM Desktop Synchronizes Data

Describes how Siebel CRM Desktop uses Web services and integration objects during synchronization.

Installing Siebel CRM Desktop

Describes how to prepare the Siebel Server and install the Siebel CRM Desktop application.

Administering Siebel CRM Desktop

Describes how to administer Siebel CRM Desktop, including changing behavior of the Siebel CRM Desktop application, adding and removing Siebel CRM Desktop, and improving performance.

Customizing Siebel CRM Desktop

Describes how to customize an implementation.

XML Files Reference

Describes the code in the XML files, which is included in the customization package.

How Siebel CRM Desktop Maps Fields Between Siebel CRM Data and Microsoft Outlook Data

Describes how Siebel CRM Desktop maps fields between Siebel CRM data and Microsoft Outlook data.

Additional Code in the Customization Example

Describes XML code used in the customization example.

Glossary

Defines certain terms that this guide uses.

Siebel CRM Desktop for Microsoft Outlook Administration Guide Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Legal Notices.