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Creating an Incident Report

This task is a step in Process of Managing Investigative Cases.

An incident represents the information received about an event that may be of interest to the government agency. For example, an incident could be a report of a leaking fire hydrant. Incident information can be received by phone call, email, faxes or generated through independent research by the agents.

Incident records may be created automatically, based on the content of incoming messages and emails. Usually, a member of the investigative team is assigned the responsibility to follow up on the incident information to determine if the incident warrants further action and whether or not the incident is associated with other incident reports, leads, or cases in the system. Based on the particular agency's criteria, the agency may determine that an incident should be upgraded to a case.

From the Incidents list, investigators can view incident records created by individuals on the team.

This topic contains the following related subtopics:

• Creating Incident Records
• Adding Activities Related to Incidents
• Adding Items of Evidence to Incidents
• Adding Lead Information to Incidents
• Adding Offense, Victim, and Arrest Information to Incidents
• Adding Attachments and Notes to Incidents
• Adding Asset Information to Incidents
• Adding Circumstantial Information to Incidents
• Adding Subjects Information to Incidents
• Adding Contact Information to Incidents
• Adding Service Request Information to Incidents
• Adding Cases to Incidents
• Adding Account Information to Incidents
• Adding Group and Group Suspect Information to Incidents
• Escalating an Incident to a Case for Investigation