Netra CT Server Service Manual

Netra CT Server Service Manual

For the Netra CT 810 Server and Netra CT 410 Server

816-2482-11

Contents

Part I Preparing for Service

1. Preparing for FRU Installation and Replacement

1.1 Tools Required

1.2 Attaching the Antistatic Wrist Strap

1.3 Determining If You Have a Front-Access or Rear-Access Model

1.4 Determining If You Have AC- or DC-Powered Servers and Chassis

1.5 FRU Categories

1.5.1 Hot-Swappable FRUs

1.5.2 Cold-Swappable FRUs

1.6 Device Names

1.6.1 Device Names for I/O Card Slots in the Netra CT Servers

1.6.2 Device Names for Hard Disk Drives

2. Powering the Server Off and On

2.1 Powering On the Server

2.1.1 Verifying Full Power-Up

2.2 Powering Off the Server

2.2.1 To Perform a Hardware Power-Off

2.2.2 To Perform a Software Power Off

3. Handling Cards and Assemblies

3.1 Handling CompactPCI Cards

3.2 Handling Assemblies

Part II Troubleshooting the System

4. Troubleshooting the System

4.1 Troubleshooting the System Using the System Status Panel

4.1.1 Locating and Understanding the System Status Panel

4.1.2 Using the System Status Panel LEDs to Troubleshoot the System

4.2 Troubleshooting the System Using prtdiag

4.3 Troubleshooting the System Using Diagnostic Software

4.4 Troubleshooting the System Using the Power-On Self Test (POST)

4.5 Troubleshooting the System Using the Alarm Card Software

4.6 Troubleshooting a Power Supply Using the Power Supply Unit LEDs

4.6.1 Troubleshooting the Power Supply Unit in the Netra CT 410 Server

4.6.2 Troubleshooting the Power Supply Units in the Netra CT 810 Server

4.7 Troubleshooting a CPU Card

4.7.1 General Troubleshooting Tips

4.7.2 General Troubleshooting Requirements

4.7.3 Mechanical Failures

4.7.4 Power-On Failures

4.7.5 Failures Subsequent to Power-On

4.7.6 Troubleshooting During POST/OBP and During Boot Process

4.7.7 OpenBoot PROM On-Board Diagnostics

4.7.8 OpenBoot Diagnostics (OB Diag)

Part III Replacing Hot-Swappable FRUs

5. Hot Swap Software Commands

5.1 Understanding Hot Swap

5.1.1 How High Availability Hot Swap Works

5.1.2 Hot Swap with Boards That Don't Support Full Hot Swap

5.1.3 System Status Panel LED States and Meanings

5.2 Using the cfgadm Utility

5.2.1 Logging In to the Netra CT Server

5.2.2 Running the cfgadm Utility

5.2.3 Basic and Full Hot Swap cfgadm Commands

6. Removing and Replacing Hot-Swappable Cards

6.1.1 Rules and Restrictions for Hot-Swapping Main Cards

6.1.2 Removing and Replacing Main Cards

6.2 Front-Transition Card

6.2.1 Removing a Host CPU Front Transition Card

6.2.2 Installing a Host CPU Front Transition Card

6.3 Rear-Transition Cards

6.3.1 Host CPU Rear Transition Card

6.3.2 Satellite CPU or I/O Rear Transition Card

6.3.3 Alarm Rear Transition Card

7. Removing and Replacing Hard Disk Drives and Removeable Media

7.1 Hard Disk Drive

7.1.1 Removing a Hard Disk Drive

7.1.2 Installing a Hard Disk Drive

7.2 DVD or DAT Drive (Netra CT 810 Server Only)

7.2.1 Removing a DVD or DAT Drive

7.2.2 Installing a DVD or DAT Drive

8. Removing and Replacing Hot-Swappable Subassemblies

8.1 System Status Panel

8.1.1 Removing the System Status Panel

8.1.2 Replacing the System Status Panel

8.2 System Controller Board

8.2.1 Removing the System Controller Board

8.2.2 Replacing the System Controller Board

8.3 Air Filters

8.3.1 Removing the Air Filters

8.3.2 Replacing the Air Filters

8.4 Power Supply Unit (AC or DC)

8.4.1 Removing a Hot-Swappable Power Supply Unit

8.4.2 Replacing a Hot-Swappable Power Supply Unit

8.5.1 Removing a Fan Tray

8.5.2 Replacing a Fan Tray

Part IV Replacing Cold-Swappable FRUs

9. Removing and Replacing the Servers

9.1.1 Removing a Server

9.1.2 Installing a Server

10. Removing and Replacing Cold-Swappable Subassemblies

10.1 Hard Disk Drive

10.1.1 Removing a Hard Disk Drive

10.1.2 Replacing a Hard Disk Drive

10.2 Power Distribution Unit (DC Models Only)

10.2.1 Removing the Power Distribution Unit

10.2.2 Replacing the Power Distribution Unit

10.3 AC Power Entry Unit (AC Models Only)

10.3.1 Removing the AC Power Entry Unit

10.3.2 Installing the AC Power Entry Unit

10.4 Front-Access DC Cable (Front-Access DC Models Only)

10.4.1 Removing the Front-Access DC Cable

10.4.2 Replacing a Front-Access DC Cable

10.5 Power Supply Unit

10.5.1 Removing a Cold-Swappable Power Supply Unit

10.5.2 Replacing a Cold-Swappable Power Supply Unit

Part V Illustrated Parts Breakdown

11. Illustrated Parts Breakdown

11.1 DC Chassis Components

11.2 AC Chassis Components

11.3 Netra CT 810 Server

11.4 Netra CT 410 Server, Diskfull

11.5 Netra CT 410 Server, Diskless

Part VI Appendixes, Glossary, and Index

A. Connector Pinouts

A.1.1 Ethernet A Port

A.1.2 TTY A Port

A.2 CPU Front Transition Card, Netra CT 410 Server

A.2.1 SCSI (VHDC)

A.2.2 Parallel Port

A.2.3 Ethernet B Port

A.3 CPU Rear Transition Card

A.3.1 SCSI (VHDC)

A.3.2 TTY A and B Ports

A.3.3 Ethernet A and B Ports

A.3.4 PIM Card Interface

A.4 Alarm Card, 6U Single-Wide

A.4.1 Alarm Port

A.4.2 Ethernet Ports 1 and 2

A.4.3 COM Ports 1 and 2

A.5 Alarm Card, 3U Double-Wide

A.5.1 Ethernet Ports 1 and 2

A.5.2 COM Ports 1 and 2

A.5.3 Alarm Port

A.6 Alarm Rear Transition Card

A.6.1 Ethernet Ports 1 and 2

A.6.2 COM Ports 1 and 2

A.6.3 Alarm Port

B. Connecting a Terminal Console to the Server

B.1 To Use an ASCII Terminal

B.2 To Use a Solaris Workstation

B.3 To Use a PC Laptop

C. Error Messages

C.1 Generic Error Messages

C.2 scsb Error Messages

C.3 Anticipated Hardware Failure

C.3.1 Transient Interrupts

C.3.2 Soft Hang

C.4 I2C Complaints

C.5 Bus Busy Complaints

D. System Specifications

D.1 Physical Specifications

D.2 Electrical Specifications

D.3 Environmental Specifications

Copyright © 2003, Sun Microsystems, Inc. All rights reserved.