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Netra CT Server Service Manual

For the Netra CT 810 Server and Netra CT 410 Server

819-2741-10



Contents

Figures

Tables

Preface

Part 1 Preparing for Service

1. Preparing for FRU Installation and Replacement

1.1 Tools Required

1.2 Attaching the Antistatic Wrist Strap

1.3 FRU Categories

1.3.1 Hot-Swappable FRUs

1.3.2 Cold-Swappable FRUs

1.4 Device Names

1.4.1 Device Names for I/O Board Slots in the Netra CT Servers

1.4.2 Device Names for hard drives

2. Powering the Server Off and On

2.1 Powering On the Server

2.2 Verifying Full Power-Up

2.3 Powering Off the Server

2.3.1 To Perform a Hardware Power-Down

2.3.2 To Perform a Software Power Down

3. Handling Boards and Assemblies

3.1 Handling Boards

3.2 Handling Assemblies

Part 2 Troubleshooting the System

4. Troubleshooting the System

4.1 Troubleshooting the System Using the System Status Panel

4.1.1 Locating and Understanding the System Status Panel

4.1.2 Using the System Status Panel LEDs to Troubleshoot the System

4.2 Troubleshooting the System Using prtdiag

4.3 Troubleshooting the System Using Diagnostic Software

4.4 Troubleshooting the System Using the Power-On Self Test (POST)

4.5 Troubleshooting the System Using the Alarm Card Software

4.6 Troubleshooting a Power Supply Using the Power Supply Unit LEDs

4.6.1 Troubleshooting the Power Supply Unit in the Netra CT 410 Server

4.6.2 Troubleshooting the Power Supply Units in the Netra CT 810 Server

4.7 Troubleshooting a Host CPU Board

4.7.1 General Troubleshooting Tips

4.7.2 Warning, Critical, and Shutdown Temperatures

4.7.3 General Troubleshooting Requirements

4.7.4 Mechanical Failures

4.7.5 Power-On Failures

4.7.6 Failures Subsequent to Power-On

4.7.7 Troubleshooting During POST/OpenBoot PROM and During Boot Process

4.7.8 OpenBoot PROM On-Board Diagnostics

4.7.8.1 watch-clock

4.7.8.2 watch-net and watch-net-all

4.7.8.3 probe-scsi

4.7.8.4 test alias name, device path, -all

4.7.9 OpenBoot Diagnostics

4.7.9.1 PCI/PCIO

4.7.9.2 EBus DMA/TCR Registers

4.7.9.3 Ethernet

4.7.9.4 Parallel Port

4.7.9.5 Serial Port A

4.7.9.6 Serial Port B

4.7.9.7 NVRAM

4.7.9.8 All Above

Part 3 Replacing Hot-Swappable FRUs

5. Hot-Swap Software Commands

5.1 Understanding Hot-Swap

5.1.1 How High-Availability Hot-Swap Works

5.1.2 Hot-swap with Boards That Do Not Have Full Hot-swap

5.1.3 System Status Panel LED States and Meanings

5.2 Using the cfgadm Utility

5.2.1 Logging In to the Netra CT Server

5.2.2 Running the cfgadm Utility

5.2.3 Basic and Full Hot-Swap cfgadm Commands

5.2.3.1 Determining the Current Hot-Swap State

5.2.3.2 Enabling Basic Hot-Swap on I/O Slots

5.2.3.3 Enabling Full Hot-Swap on I/O Slots

6. Removing and Replacing Hot-Swappable Boards

6.1 Boards

6.1.1 Rules and Restrictions for Hot-Swapping Boards

6.1.1.1 General Rules and Restrictions for Hot-Swapping Boards

6.1.1.2 Rules and Restrictions for Hot-Swapping the Host Board

6.1.1.3 Rules and Restrictions for Hot-Swapping the Alarm Card

6.1.2 Removing and Replacing Boards

6.1.2.1 Removing a Board

6.1.2.2 Inserting a Board

6.2 Rear Transition Modules

6.2.1 Host Rear Transition Modules

6.2.1.1 Removing a Host Rear Transition Module

6.2.1.2 Installing a Host Rear Transition Module

6.2.2 Satellite and I/O Rear Transition Modules

6.2.2.1 Satellite Rear Transition Module Sets

6.2.2.2 I/O Rear Transition Module Sets

6.2.2.3 Removing and Installing Satellite CPU or I/O Rear Transition Module Sets

6.2.3 Alarm Rear Transition Module

6.2.3.1 Removing an Alarm Rear Transition Module

6.2.3.2 Installing an Alarm Rear Transition Module

7. Removing and Replacing Hard Drives and Removeable Media

7.1 Hard Drive

7.1.1 Removing a Hard Drive

7.1.2 Installing a Hard Drive

7.2 DVD or DAT Drive

7.2.1 Removing a DVD or DAT Drive

7.2.2 Installing a DVD or DAT Drive

8. Removing and Replacing Hot-Swappable Subassemblies

8.1 System Status Panel

8.1.1 Removing the System Status Panel

8.1.2 Replacing the System Status Panel

8.2 System Controller Board

8.2.1 Removing the System Controller Board

8.2.2 Replacing the System Controller Board

8.3 Air Filters

8.3.1 Removing the Air Filters

8.3.2 Replacing the Air Filters

8.4 Power Supply Unit

8.4.1 Removing a Hot-Swappable Power Supply Unit

8.4.2 Replacing a Hot-Swappable Power Supply Unit

8.5 Fan Trays

8.5.1 Removing a Fan Tray

8.5.2 Replacing a Fan Tray

Part 4 Replacing Cold-Swappable FRUs

9. Removing and Replacing the Servers

9.1 Removing a Server

9.2 Installing a Server

10. Removing and Replacing Cold-Swappable Subassemblies

10.1 Cold Swappable Hard dDrives

10.1.1 Removing a Cold-Swappable Hard Drive

10.1.2 Replacing a Cold-Swappable Hard Drive

10.2 Cold-Swappable Power Supply Unit

10.2.1 Removing a Cold-Swappable Power Supply Unit

10.2.2 Replacing a Cold-Swappable Power Supply Unit

Part 5 Illustrated Parts List

11. Illustrated Parts List

11.1 Chassis Components

11.2 Netra CT 810 Server

11.3 Netra CT 410 Server

Part 6 Appendixes, Glossary, and Index

A. Connector Pinouts

A.1 Host CPU Boards

A.1.1 Netra CP2140 Host CPU Board

A.1.1.1 Ethernet A Port

A.1.1.2 TTY A Port

A.1.2 Netra CP2500 Host CPU Board

A.1.2.1 PMC Connector

A.1.2.2 PMC Connector Interfaces

A.1.2.3 Front Panel Serial Connector

A.1.2.4 Backplane Connectors

A.1.2.5 CompactPCI J1/P1 Connector Pinouts

A.1.2.6 CompactPCI J1/P1 Signal Descriptions

A.1.2.7 CompactPCI J2/P2 Connector Pinouts

A.1.2.8 CompactPCI J2/P2 Signal Descriptions

A.1.2.9 CompactPCI J3/P3 Connector Pinouts

A.1.2.10 CompactPCI J3/P3 Signal Descriptions

A.1.2.11 CompactPCI J5/P5 Connector Pinouts

A.1.2.12 CompactPCI J5/P5 Signal Descriptions

A.1.2.13 DIP Switch Settings

A.2 Host Rear Transition Modules

A.2.1 Netra CP2140 Host RTMs

A.2.1.1 SCSI (VHDC)

A.2.1.2 TTY A and B Ports

A.2.1.3 Ethernet A and B Ports

A.2.1.4 PIM Module Interface

A.2.2 Netra CP2500 Host RTMs

A.2.2.1 Serial Ports

A.2.2.2 Ethernet Connectors

A.2.2.3 On-Board Interfaces and Connectors on the Netra CP2500 Transition Module

A.2.2.4 Backplane Interfaces

A.3 Alarm Card, 6U Single-Wide

A.3.1 Alarm Port

A.3.2 Ethernet Ports 1 and 2

A.3.3 COM Ports 1 and 2

A.4 Alarm Card, 3U Double-Wide

A.4.1 Ethernet Ports 1 and 2

A.4.2 COM Ports 1 and 2

A.4.3 Alarm Port

A.5 Alarm Rear Transition Module

A.5.1 Ethernet Ports 1 and 2

A.5.2 COM Ports 1 and 2

A.5.3 Alarm Port

B. Connecting a Terminal Console to a Server

B.1 To Use an ASCII Terminal

B.2 To Use a Solaris Workstation

B.3 To Use a PC Laptop

C. Error Messages

C.1 Generic Error Messages

C.2 scsb Error Messages

C.3 Anticipated Hardware Failure

C.3.1 Transient Interrupts

C.3.2 Soft Hang

C.4 I2C Complaints

C.5 Bus Busy Complaints

D. System Specifications

D.1 Physical Specifications

D.2 Electrical Specifications

D.3 Environmental Specifications

Glossary

Index