This section describes the system architecture for an ATG installation running multiple ATG applications. It includes a diagram of the recommended architecture for multiple applications, and provides additional system details in the following sections

Agent Facing Cluster

Management Cluster

Customer Facing Cluster

ATG Campaign Optimizer Server

ATG Customer Intelligence Instance

ATG Search Answer Engine Process

Agent Data Warehouse Load Server

Management Data Warehouse Load Server

Relationships between Clusters, Users, and Scenario Servers

Important: ATG Response Management (ARM) has been discontinued and is not available as part of the ATG 2007.3 product suite. References to ARM in the diagram above should be disregarded.