Index

A

access controllers, Default Internal User Access Control Configuration, Access Controllers
access rights, Access Control Overview
agent, Global Roles
approval, Providing Approval Authorization
customer profiles, Global Roles
Internal User, Default Internal User Access Control Configuration
manager level, Global Roles
orders, Global Roles
Ticketing, Global Roles
with roles, Commerce Service Center Access Rights Comparison
address, Working with Addresses
copying, Enabling and Disabling Copies
multiple shipping, Default Shipping Group Types
sharing, Disabling Address Sharing
shipping group page fragment, Default Shipping Group Types
shipping header, Default Shipping Group Types
shipping, configuring, Configuring Shipping Addresses
adjustments, Configuring Order Approval
calculator, Original versus Current Pricing
exchange calculations, Pricing Exchange Orders
in returns, Returns and Exchanges Overview
item cost, Returns and Exchanges Overview, ItemCostAdjustments
manual price, Configuring Manual Pricing Adjustments
tiered pricing, Original versus Current Pricing
admin database, Database and Schema Requirements
agent, Creating Agent Profiles
-facing lock management, Understanding Lock Management
-facing scenarios, Configuring the Agent-Facing Scenario Managers
-facing server, Commerce Service Center Architecture, Agent-Facing Server Configuration
access rights, Global Roles
access to Promotion Browser, Configuring Promotions Browser Access
appeasement limits, Modifying Individual Appeasement Limits
approval access, Configuring Order Approval
Click to Call environment, Automatic Initialization of the Agent’s Working Environment
configuring default landing page, Customizing the Default Landing Page
database, Database and Schema Requirements
profiles, creating, Creating Agent Profiles
appeasements (see approvals)
Approval Management System, Configuring Order Approval
approvals, Configuring Order Approval
enabling process, Enabling the Order Approval Process
form handlers, Servlet Beans and Form Handlers for Approving Orders
global limits, Setting Global Appeasement Limits
limits, Enabling the Order Approval Process
setting authorization, Providing Approval Authorization
ATG Configuration and Installation Manager (see CIM)
ATG Search, Configuring Live Indexing for Oracle ATG Web Commerce Search
configuring environment, Creating Search Indexing Environments
audit logging, Configuring Audit Logging, Viewing Audit Logs
database, Data Collection Overview

C

calculators, Pricing Overview
adjustment, Original versus Current Pricing
bulk pricing, Original versus Current Pricing
exchange item adjustment, Applying Promotions to Exchange Orders
exchange order pricing, Pricing Exchange Orders
item, Original versus Current Pricing
item price, Original versus Current Pricing
item price source handler, Original versus Current Pricing
item scheme, Original versus Current Pricing
list price, Original versus Current Pricing
order adjustment, Configuring Manual Pricing Adjustments
catalogs, Configuring Oracle for Catalog Searching
configuring current, Configuring Current Catalog and Price Lists
configuring default, Defining the Default Catalog
configuring quick access, Specifying Quick Access Catalogs and Price Lists
searches with Oracle, Configuring Oracle for Catalog Searching
with multisite, Multiple Sites and Data Sharing, Configuring Multiple Sites
with site context, Site Context
CIM, Installing Commerce Service Center, Installing with the Configuration and Installation Manager
add-ons, Add On Modifications
configuration components, CIM Configuration Components
clean partition, Configuring Live Indexing for Oracle ATG Web Commerce Search
Click to Call, Overview
agents, Automatic Initialization of the Agent’s Working Environment
configuring authentication, Configuring Commerce Service Center Authentication with the Agent Console
creating account, Configuring the Click to Call Account
creating links, Adding Agent Phone Numbers, Creating Store-Facing Static Click to Call Links
creating store-facing links, Creating Store-Facing Links
CTI manual integration, Manual CTI Integration
CTI with, Using a CTI System
CTI, with, Integrating without Live Help On Demand Agent Console
customer-facing store, Configuring Customer-Facing Store Web Pages
customizing links, Creating a Customized Link or Pop-Up
customizing pop-ups, Creating a Click to Call Pop-Up
default landing page, Default Landing Page
integrating Agent Console, Using Live Help On Demand Agent Console
landing page, Configuring Commerce Service Center Landing Page Components
links, Specifying Links and Pop-Ups, Configuring a Static Link
multiple sites, with, Using a CTI System
orphaned sessions, disabling, Disabling the Orphaned Session Service
page instrumentation, Configuring Automatic Page Instrumentation
phone numbers, Adding Agent Phone Numbers
requirements, Click to Call Requirements
token information, Using a CTI System, Configuring Automatic Page Instrumentation, Using the clickToConnectSave() Function, ATGCallToken
cloning, Modifying Submitted Orders
core classes, Cloning Core Classes
extended, Extending Objects for Cloning
pipelines, Cloning Pipeline Chains
Commerce Service Center
URL, Accessing Commerce Service Center
CSRConfigurator, Using the CSRConfigurator Component
CSREnvironmentTools, Price Lists and Pricing
csrManager role, Global Roles
csrOrders role, Global Roles
csrProfiles role, Global Roles
csrTicketing role, Global Roles
customer profile, Enabling and Disabling Copies
access rights to, Global Roles
and gift lists, Modifying the New Gift List Form
and price locale, Setting the Pricing Locale
and scheduled orders, Configuring Price Lists
e-mail configuration, Configuring E-mail Notifications
search, Configuring Order and Profile Search
customer-facing, Commerce Service Center Architecture
lock management, Understanding Lock Management
scenarios, Configuring the Customer-Facing Scenario Manager
server, Commerce Service Center Architecture, Customer-Facing Server Configuration
store with Click to Call, Configuring Customer-Facing Store Web Pages

D

data sharing, Multiple Sites and Data Sharing
multiple sites, Multiple Sites and Data Sharing
sites, Environment Monitoring
data sources, Customer-Facing Server Configuration, Installing with the Configuration and Installation Manager, Repositories, Server Instances, Data Source Configuration
agent-facing, Agent-Facing Server Configuration
configuring with CIM, Installing with the Configuration and Installation Manager
customer-facing, Customer-Facing Server Configuration
database, Requirements for Commerce Service Center, Database and Schema Requirements, Repositories
admin, Database and Schema Requirements
agent, Database and Schema Requirements
audit log, Data Collection Overview
core tables, Commerce Service Center Core Tables
logging tables, Commerce Service Center Order Approval Tables, Commerce Service Center Profile Tables, Commerce Service Center Logging Tables
Oracle, Configuring Oracle for Catalog Searching
scenario manager, Working with Scenario Managers
security, Creating Agent Profiles
tables, Commerce Service Center Database Tables
user accounts, Requirements for Commerce Service Center, Database and Schema Requirements
default landing page, Customizing the Default Landing Page

E

e-mail, Configuring E-mail Notifications
address for approvals, Configuring Order Approval
order confirmation, Configuring Order Confirmation E-Mails
password, Configuring New Passwords
templates, Configuring E-Mail Templates
EAR files, Installing with the Configuration and Installation Manager
configuring for searches, Configuring Order and Profile Search
indexing, Configuring Live Indexing for Oracle ATG Web Commerce Search
environment monitoring, Environment Monitoring
form handlers, EnvironmentChangeFormHandler, ChangeOrder
site context and, Environment Management and Site Context
tickets, Ticket Disposition Monitoring
exchanges, Configuring Returnable Order States, Returns and Exchanges of Gifts with Purchases
and promotions, Applying Promotions to Exchange Orders
customizing, Customizing Returns and Exchanges
pricing, Pricing Exchange Orders
states, Configuring Returnable Order States

F

failover, Using Window Scoped Failover
form handlers
approval, Servlet Beans and Form Handlers for Approving Orders
catalog and price list, Using the Current Price List
environment monitoring, EnvironmentChangeFormHandler, ChangeOrder
gift list, Configuring the Gift Registry Search
gift with purchase, Customizing Gift with Purchase Promotions
payment group, Shipping and Payment Group Servlet Beans and Form Handlers
reconciliation process, Cloning Core Classes
scheduled order, Customizing Scheduled Orders
fulfillment of orders, Handling and Fulfillment

G

gift lists, Customizing Wish/Gift Lists
access right, Global Roles
configuring search, Configuring the Gift Registry Search
form handlers, Configuring the Gift Registry Search
modifying form, Modifying the New Gift List Form
properties, Modifying the New Gift List Form
gift notification
missing, Customizing Gift with Purchase Promotions
Gift Registry Search, Configuring the Gift Registry Search
gift with purchase, Customizing Gift with Purchase Promotions
form handlers, Customizing Gift with Purchase Promotions
returns and exchanges, Returns and Exchanges of Gifts with Purchases

I

IDGenerator, Using IDGenerators
indexing, Order and Profile Search Overview
adding a property to, Adding Searchable Properties
ATG Search with Live Indexing, Configuring Live Indexing for Oracle ATG Web Commerce Search
bulk, Order and Profile Search Overview
clean partition, Configuring Live Indexing for Oracle ATG Web Commerce Search
configuring environments, Creating Search Indexing Environments
configuring servers, Configuring Live Indexing for Oracle ATG Web Commerce Search
incremental, Order and Profile Search Overview
manual, Performing a Manual Re-Index
memory requirements, Purging Older Orders
modules required for, Configuring Order and Profile Search
preloading, Preloading the Index
purging old orders, Purging Older Orders
re-indexing, Performing a Manual Re-Index
server requirements, Configuring Live Indexing for Oracle ATG Web Commerce Search
installation, Installing Commerce Service Center
prerequisites, Before You Begin
using CIM, Installing Commerce Service Center

J

Java version required, Requirements for Commerce Service Center

L

landing page, Customizing the Default Landing Page
Live Help On Demand Agent Console, Adding an Agent to Commerce Service Center, Using Live Help On Demand Agent Console
Live Help On Demand Click to Call, Configuring Live Help On Demand Click to Call
live indexing, Configuring Live Indexing for Oracle ATG Web Commerce Search
lock managers, Understanding Lock Management
on agent-facing server, Understanding Lock Management
on customer-facing server, Understanding Lock Management
server, Understanding Lock Management
with CIM, Installing with the Configuration and Installation Manager
logical partitions, Purging Older Orders
logs, Viewing Audit Logs
audit, Disabling Audit Logging Events
database tables, Commerce Service Center Order Approval Tables, Commerce Service Center Profile Tables, Commerce Service Center Logging Tables

M

manual adjustments, Configuring Order Approval
multiple sites, Configuring Multiple Sites
and data sharing, Multiple Sites and Data Sharing
and environment objects, EnvironmentTools
and site groups, Shareables and/or Shareable Types
enabling, Enabling Multisite

O

orders, Requirements for Commerce Service Center
access rights, Creating Agent Profiles
accessing working, Accessing Working Orders
and promotions, Promotions
approval rights, Providing Approval Authorization
approvals, enabling, Enabling the Order Approval Process
configuring automatic e-mail, Configuring E-mail Notifications
confirmation e-mail, Configuring Order Confirmation E-Mails
indexing, Configuring Live Indexing for Oracle ATG Web Commerce Search
manual adjustments of, Configuring Manual Pricing Adjustments
modifiable, Loading Orders and Pricing
modification and fulfillment, Fulfillment Notification for Order Modifications
modifying, Modifying Submitted Orders
price adjustments, Configuring Order Approval
pricing, Loading Orders and Pricing, Price Lists and Pricing
promotion calculation, Applying Promotions to Exchange Orders
promotions and exchanges, Applying Promotions to Exchange Orders
scheduled, Configuring Scheduled Orders
scheduled, configuring, Customizing Scheduled Orders
scheduled, templates, Working with Scheduled Order Templates
searching, Configuring Order and Profile Search
submitted, Loading Orders and Pricing, Promotions, Modifying Submitted Orders

P

page fragments, Default Shipping Group Types
default payment group types, Default Payment Group Types
example, Default Shipping Group Types
gift list, Modifying the New Gift List Form
gift with purchase, Customizing Gift with Purchase Promotions
shipping group configuration, Default Shipping Group Types
shipping groups, Default Payment Group Types
passwords, e-mailing, Configuring New Passwords
payment group, Shipping and Payment Group Configuration Overview
credit card, Customizing Shipping and Payments, Default Payment Group Types
customization, Default Payment Group Types
default, Default Payment Group Types
form handlers, Shipping and Payment Group Servlet Beans and Form Handlers
gift certificate, Customizing Shipping and Payments, Default Payment Group Types
limiting amounts of, Default Payment Group Types
store credit, Customizing Shipping and Payments, Default Payment Group Types
payment group types, Default Payment Group Types
price lists, Price Lists and Pricing
and site context, Environment Management and Site Context
configuring current, Configuring Current Catalog and Price Lists
configuring default, Defining the Default Price List
configuring quick access, Specifying Quick Access Catalogs and Price Lists
configuring with scheduled orders, Configuring Price Lists
with multisite, Multiple Sites and Data Sharing, Configuring Multiple Sites
price overrides, Configuring Order Approval
pricing, Pricing Overview
bulk price calculations, Original versus Current Pricing
by product/SKU, Original versus Current Pricing
current, Original versus Current Pricing
errors, Automatic Removal of Items
locale, Setting the Pricing Locale
manual adjustments, Configuring Manual Pricing Adjustments
original, Original versus Current Pricing
promotions, Promotions
sales price, Original versus Current Pricing
scheduled orders, Working with Scheduled Order Templates
tiered, Original versus Current Pricing
volume levels, Original versus Current Pricing
profiles, Agent-Facing Server Configuration
agent, Creating Agent Profiles
customer, password, Configuring New Passwords
customers, pricing locale, Setting the Pricing Locale
indexing, Configuring Live Indexing for Oracle ATG Web Commerce Search
promotions, Promotions
and returns, Returns and Exchanges Overview
and submitted orders, Promotions
applying item level, Applying Promotions to Exchange Orders
calculating with manual adjustments, Applying Promotions to Exchange Orders
gift with purchase, Customizing Gift with Purchase Promotions
viewing, Configuring Promotions Browser Access
with exchanges, Applying Promotions to Exchange Orders
Promotions Browser, Configuring Promotions Browser Access

R

refunds, Creating Return Reason Codes
calculation of, Calculating Suggested and Actual Refund Amounts
customizing, Customizing Refund Methods
shipping calculation, Customizing Shipping Refund Calculations
reporting, Commerce Service Center Reporting Framework
data collection, Data Collection Overview
load pipeline, Loader Pipeline Overview
repositories, Database and Schema Requirements
approval, Configuring Order Approval
configuring, Repositories
settings, Repositories
shared, Repositories
user profile, Global Roles
returns, Identifying Returnable Orders and Items
configuring, Configuring Returnable Order States
cost adjustment, ItemCostAdjustments
customizing, Customizing Returns and Exchanges
default return fees, Configuring Default Return Fees
gift with purchase, Returns and Exchanges of Gifts with Purchases
item dispositions, Creating Returned Item Dispositions
reason codes, Creating Return Reason Codes
refund amount, Extending Return Request Objects
states, Configuring Returnable Order States
roles, Access Control Overview
agent, creating, Creating a New Agent Role
and access rights, Commerce Service Center Access Rights Comparison
creating, Creating New Roles
csrManager, Global Roles
csrOrders, Global Roles
csrProfiles, Global Roles
csrTicketing, Global Roles
default, Default Roles
preconfigured, Global Roles

S

scenarios, Using Scenarios
configuring, Configuring Process Editor Servers
scheduled orders, Configuring Scheduled Orders
components, Scheduled Order Components
customizing, Customizing Scheduled Orders
form handler, Customizing Scheduled Orders
ScheduledOrderTools, Configuring Price Lists
templates, Working with Scheduled Order Templates
searches, Environment Monitoring
adding properties, Adding Searchable Properties
customer profile, Configuring Order and Profile Search
Oracle catalog, Configuring Oracle for Catalog Searching
order, Configuring Order and Profile Search
server, Commerce Service Center Architecture
agent-facing, Agent-Facing Server Configuration
customer-facing, Commerce Service Center Architecture, Customer-Facing Server Configuration
production, Commerce Service Center Architecture
sharding, Purging Older Orders
shareables, Multiple Sites and Data Sharing, Shareables and/or Shareable Types, Configuring Shareables
sharing group (see shareables)
shipping group, Shipping and Payment Group Configuration Overview
customization, Customizing Shipping and Payments, Default Shipping Group Types
default types, Default Shipping Group Types
electronic, Customizing Shipping and Payments
extending, Extending Return Request Objects
hard goods, Customizing Shipping and Payments
page fragments, Default Payment Group Types
types, Customizing Shipping and Payments
Site Administration, Multiple Sites and Data Sharing
site context, Multiple Sites and Data Sharing, Site Context
site groups, Multiple Sites and Data Sharing, Site Groups
site priority, Site Priority
sites, Customer-Facing Server Configuration
configuring multiple, Configuring Multiple Sites
context, Environment Management and Site Context
data sharing, Multiple Sites and Data Sharing
default, Configuring the Default Site
default icon, Configuring the Default Site Icon
displaying, Site Priority
icons, Configuring a Site Icon
properties, Site Configuration Overview
SQL files, Database and Schema Requirements

T

tables, Database and Schema Requirements
core tables, Commerce Service Center Core Tables
database, Repositories, Commerce Service Center Database Tables
logging, Commerce Service Center Order Approval Tables, Commerce Service Center Profile Tables, Commerce Service Center Logging Tables
templates
e-mail, Configuring Order Approval, Servlet Beans and Form Handlers for Approving Orders, Configuring E-mail Notifications
installation, Database and Schema Requirements
order, Configuring Scheduled Orders
role, Global Roles
scheduled order, Configuring Scheduled Orders, Working with Scheduled Order Templates
ticket
access right, Global Roles

W

Webcare (see Click to Call)
wish lists, Customizing Wish/Gift Lists