An environment is the collective state of an agent’s current working context. Environment monitoring defines the integration of applications within an environment and coordinates changes to global environment objects.
Commerce Service Center exposes the following global objects to the environment management system:
Current Order – The order the agent is currently working on
Current Catalog – The catalog context the agent is current working in
Current Pricelist – The currently selected price list. This price list is used for pricing operations on the catalog, cart and checkout pages
Current Site – The currently selected site. Agent actions, such as change order, or start new call will maintain the appropriate state per site
Site versus Catalog Mapping – In the product catalog page, by default the site’s default catalog is used for browsing and searching. If the agent chooses a different catalog for the site, the currently selected catalog is used for browse and product searches. The mapping is cleared when the agent switches from the current sharing group to another sharing group
The following components are used to configure environment monitoring.
