If you are using a CTI system that only displays a telephone number on a physical device, the agent must perform the following steps:
Log into Commerce Service Center.
Enter a telephone number into the call field of the Commerce Service Center user interface.
Press the Start Call button to perform a lookup. If a valid number has been entered, they must initiate a Click to Call session.
Note: Manual entry of the phone number requires the exact customer telephone number, including the area code as Commerce Service Center checks the phone number against the number that stored for that customer on the server. For international dialing codes, the 00 or the + is not required.
