Knowledge Manager can be used with the other ATG Service applications: Oracle ATG Web Knowledge Manager Self Service, and Oracle ATG Web Commerce Service Center. In addition, Knowledge Manager relies on the ATG Ticketing framework. For information on features provided by these other applications, see the following related documentation:
Guide Title | Description |
|---|---|
Helps business users understand and work with ATG Ticketing and the Service Center user interface. Describes how to perform typical tasks such as creating and managing tickets, creating and managing customer profiles, and working with ticket task assignments. | |
Designed to help business users and administrators understand and work with the Commerce Service Center Web application to create and manage organization and customer profiles, create and manage orders, and process returns and exchanges. |
