The Hot Solutions panel helps you keep track of popular solutions. This panel displays only solutions; it does not display all documents.
The solutions that are displayed in this panel are determined by two types of settings:
Those configured by the application administrator
Those configured by you in your User Preferences
For example, the administrator can configure settings that keep track of the number of times solutions are accessed by other Knowledge Manager users and have those solutions that are accessed most frequently appear on the list.
The list of Hot Solutions is displayed in alphabetical order.
In your User Preferences, you can set the following constraints for displaying Hot Solutions:
The number of solutions to display (this controls the vertical size of the panel; if the panel becomes too long, try specifying a smaller number)
Topics
Solution classes
