Open the Contribute page in the Service Center application.

Select a preconfigured Solution Class from the dropdown list. Solution classes are preconfigured by your administrator.

Click the Change button to display the template for the selected solution class.

If more than one language has been configured, you can also select a Language for the solution.

Each solution class contains fields for you to fill out. Enter information into each field.

After the solution content is complete, use the options in the editing toolbar to check spelling, adjust formatting, or preview the solution. See Using the Editing Toolbar.

Submit the solution by using the drop down workflow action, such as Submit for Review. This sends the solution to the next phase in the solution workflow. Refer to Solution Queue for additional information.