Modifying a Reason Code

To modify an existing reason code:

  1. From the ACC menu, select Content > Ticketing Repository.

  2. From the TicketingRepository page, select Items of Type Reason, and then click List. The list of available Reason Codes is displayed.

  3. Select a reason code from the available list. The Reason Context details are displayed in the right pane.

  4. Modify the Reason Description and the Name as necessary, and then click Save.