To search for customers using customer profile information:
Click the Customers search button. The Customer Search pane is displayed.
Type the parameters for your search in the Customer Search panel, and then click Find.
The customer search results are displayed in the Customer Results panel.
From the Customer Results panel, you can:
Sort the customer search results by Last Name, First Name, Email, or Login Name. Select a sort type from the Sort by drop-down list, and then click Sort
Click a customer name to view the customer profile
Expand the Tickets list to view and/or work on tickets linked to a customer profile
