The My Tickets panel provides a list of currently open and assigned tickets. You can view and work on tickets currently assigned to you from the My Tickets panel on the Tickets page.
Note: If using Knowledge Manager, the Solution Queue is also available on the Tickets page.
To work on a ticket:
Click on the Ticket button. The My Tickets page opens.
From the My Tickets list, locate the ticket you want to work on, and then click the ticket identification number. The Ticket Details pane is displayed.
From the Ticket Details pane, click Work on Ticket in the Next Steps panel, and then continue with customer or ticket summary modifications as necessary.
