To add a note to the current working ticket:
Click the Add Note button in the call section of the global context area. The Enter Note pop-up window is displayed.
In the Enter Note pop-up window, select the Share with Customer check box to make Ticket Notes available to external customers. Selecting the Share with Customer check box makes the note public and available to customers using your Self Service site.
Type a note related to the ticket in the Enter Note text box, and then click OK. Ticket notes are available to view from the Ticket Details pane Ticket Summary panel.
Note: Ticket notes are recorded as ticket activities and are available to view from the global context area, the Ticket Activity panel, and the Ticket Notes section of the Ticket Summary panel.
