The default ticket priority for a new ticket created in Service Center is 0
. The newTicketPriority
value is set in the TicketingManager.properties
file in the ACC.
To change the default priority for new tickets:
From the ACC menu, select Pages and Components > Components by Path. The Components page is displayed.
From the Components page, expand the atg > ticketing folder, and then double-click the
Ticketing Manager
file. The TicketingManager Component Editor is displayed.From the TicketingManager Component Editor, scroll to the
newTicketPriority
property.In the
newTicketPriority
property, change the priority number as required, and then click Save.