ASR Overview

ASR automatically opens service requests when specific hardware faults occur. In many cases, Oracle Support Services can begin resolving the issue immediately, often before the system administrator is aware that a problem exists.

The telemetry data that is sent from the ASR Manager to Oracle is encrypted.

When ASR detects a fault, ASR sends an email message to your MOS email account for ASR, and to the technical contact for the activated asset, notifying them of the creation of the service request.

To enable this feature, ASR Manager software must be installed on a server (a server other than SuperCluster). The ASR Manager server must have connectivity to SuperCluster, and an outbound Internet connection using HTTPS or an HTTPS proxy. Certain SuperCluster components must be configured to send hardware fault telemetry to the ASR Manager server.

For SuperCluster systems, ASR uses these telemetry sources to detect fault events:

• FMA – Provides CPU and memory fault information from the host.

• Oracle ILOM – Provides fault information, power and environmental, and CPU and memory fault information from the service processor.

• Exadata-detected Events (HALRT) – Provides fault coverage for disks, flash, and PCI cards within Oracle SuperCluster.

• ZFS storage appliance – Provides fault events detected within the systems and disk arrays of the included Storage Appliance.

• IB switch management module – Provides fault coverage for power, memory, storage, and battery.

Consider this information when using ASR:

• ASR is applicable only for component faults. Not all component failures are covered, however components that are most likely to generate faults, such as disks, fans, and power supplies, are covered by ASR.

• ASR is not a replacement for other monitoring mechanisms, such as SMTP and SNMP alerts. ASR is a complementary mechanism that expedites and simplifies the delivery of replacement hardware. ASR should not be used for downtime events in high-priority systems. For high-priority events, contact Oracle Support Services directly.

• There are occasions when a service request might not be automatically filed. This can happen due to problems with the SNMP protocol or loss of connectivity to the ASR Manager. You must continue to monitor the systems for faults and call Oracle Support Services if you do not receive notice that a service request has been automatically filed.