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Establishing KPIs

To establish KPIs use the KPI Definition (KP_KPI_DFN), KPI Calculation Rule (KP_CALC_RULE), Dimension Members (KP_KPI_OBJ_EFF), and Target Rule (KP_OBJ_TRGT_RLE) components.

This topic provides an overview of the KPI Definition component and discusses how to:

Pages Used to Establish KPIs

Page Name

Definition Name

Navigation

Usage

KPI Definition

KP_KPI_DFN

select Key Performance Indicators, then select KPI Definition, then select KPIs, then select KPI Definition

Define a KPI and specify how to determine its value and the dimension upon which it is based.

KPI Copy

KP_KPI_COPY

From the KPI Definition page, click the Copy From link.

Copies the fields from another KPI into the current KPI.

KPI Definition - Additional KPI Information

KP_KPI_DFN1

select Key Performance Indicators, then select KPI Definition, then select KPIs, then select Add'l KPI Info

Define a KPI's owner and specify display and formatting options, various strategic information, aggregation options, and options related to how it is used.

KPI Definition - Frequency

KP_KPI_DFN6

select Key Performance Indicators, then select KPI Definition, then select KPIs, then select Frequency

Define KPI calculation and assessment frequency.

KPI Definition - Attachments

KP_KPI_DFN2

select Key Performance Indicators, then select KPI Definition, then select KPIs, then select Attachments

Associate file attachments with a KPI.

KPI Definition - Analysis Paths

KP_KPI_DFN3

select Key Performance Indicators, then select KPI Definition, then select KPIs, then select Analysis Paths

Associate KPI trees with a KPI. These trees depict the hierarchical relationships among KPIs.

KPI Definition - Attributes

KP_KPI_DFN5

select Key Performance Indicators, then select KPI Definition, then select KPIs, then select Attributes

Associate user-defined fields with a KPI.

KPI Definition - Notes

KP_KPI_DFN4

select Key Performance Indicators, then select KPI Definition, then select KPIs, then select Notes

Enter detailed notes about a KPI.

KPI Calculation Rule

KP_CALC_RULE

  • select Key Performance Indicators, then select Administration, then select Building Blocks, then select Calculation Rules

  • From the KPI Definition page, click the Calculation link in the Associated Objects group box.

Define how to compute the value for a calculated KPI by associating a calculation ID with a KPI. Also associates models with KPIs. This page is not available for composite KPIs or manual KPIs, because calculation rules do not apply to them.

Dimension Members

KP_KPI_OBJ_EFF

  • select Key Performance Indicators, then select Administration, then select Building Blocks, then select Dimension Members

  • From the KPI Definition page, click the Dimension Members link in the Associated Objects group box.

Define the subset of dimension members that make up a KPI. For example, if the KPI dimension is business unit, you indicate which specific business units should be calculated and assessed. You can indicate which dimension members to include either by using a constraint-based rule or by specifying each member.

Get Dimension Members

KP_KPI_OBJ_GET

On the Dimension Members page, select the Constraints tab, and then click Preview.

Enter criteria to retrieve the KPI dimension members.

Preview Object IDs

KP_KPI_OBJ_PREVIEW

On the Get Dimension Members page, click Run Query.

Review the subset of KPI dimension members that are defined by the Dimension Members page for a specified business unit, scenario, fiscal year, and period.

Target Rules

KP_TRGT_RULE

  • select Key Performance Indicators, then select Administration, then select Building Blocks, then select Target Rule

  • From the KPI Definition page, click the Targets and Assessment Rules link in the Associated Objects group box.

Establish the target rules by which KPI dimension members are scored.

Copy to Dimension Members

KP_COPY_TRGT_RLE

From the Target Rules page, click Copy to Dimension Members.

Copy target rules to all of the dimension members for a KPI.

This page is available only when you select dimension members individually; it is not available when dimension members are defined by a rule.

Cause and Effect

KP_CAUSE_EFFECT

  • select Key Performance Indicators, then select Administration, then select Building Blocks, then select Cause and Effect

  • From the KPI Definition page, click the Cause and Effect link in the Associated Objects group box.

Establish causal relationships among KPIs.

Composite KPI

KP_CMPSTE_EFF

  • select Key Performance Indicators, then select Administration, then select Building Blocks, then select Composite KPIs

  • From the KPI Definition page, click the Composite link in the Associated Objects group box.

Define composite KPIs.

KPI Family

KP_KPI_FAMILY

  • select Key Performance Indicators, then select KPI Definition, then select KPI Families

  • On the KPI Definition page, expand the KPI Family group box and click either Create a New Family or Add KPIs to Existing Family.

Establish families in which to group related KPIs.

Understanding the KPI Definition Component

Use the KPI Definition component to define all aspects of a KPI, including:

  • How the KPI's values are determined.

  • The individual dimension members that it evaluates.

  • The target values and associated assessments.

The KPI Definition component contains links to all of the pages that are used to define objects that are associated with a KPI. This enables you to quickly navigate to all of the pages required to set up a KPI.

KPI Definition Page

Use the KPI Definition page (KP_KPI_DFN) to define a KPI and specify how to determine its value and the dimension upon which it is based.

Image: KPI Definition page

This example illustrates the fields and controls on the KPI Definition page. You can find definitions for the fields and controls later on this page.

KPI Definition page

KPI Definition

Dimension Breakout

Associated Objects

Use the links within this group box to access the pages used to define or revise the various associated objects for a KPI. The available links depend on the KPI type. For most of these links, the link text is a combination of a description of the object that is defined by the page that you access, and either a description of the currently defined object or the text "None Defined" if that object has not yet been associated with the KPI.

KPI Families

Expand this group box to view the families to which this KPI belongs.

KPI Definition - Additional KPI Information Page

Use the KPI Definition - Additional KPI Information page (KP_KPI_DFN1) to define a KPI's owner and specify display and formatting options, various strategic information, aggregation options, and options related to how it is used.

Image: KPI Definition - Add'l KPI Info page

This example illustrates the fields and controls on the KPI Definition - Add'l KPI Info page. You can find definitions for the fields and controls later on this page.

KPI Definition - Add'l KPI Info page

Display and Formatting

Ownership

Strategic Information

Usage

KPI Definition - Frequency Page

Use the KPI Definition - Frequency page (KP_KPI_DFN6) to define KPI calculation and assessment frequency.

Image: KPI Definition - Frequency page

This example illustrates the fields and controls on the KPI Definition - Frequency page. You can find definitions for the fields and controls later on this page.

KPI Definition - Frequency page

To understand the effect of the frequency settings, you need to understand the tables that are affected. When you process KPIs, the system populates KP_KPI_CALC_F00, for both calculated and manual KPIs. A value must exist in KP_KPI_CALC_F00 for the system to assess a KPI, because the KP_KPI_CALC_F00 table is the source table for processing KPIs. When the system assesses KPIs, it stores the results in KP_KPI_ASMT_F00. If no value exists in KP_KPI_CALC_F00 for a KPI, when the system assesses the KPI, it assigns UNKNOWN for that KPI.

When you process scorecards, the system stores results in BC_ASSESS_F00.

For calculated KPIs, when you process KPIs the system resolves the KPI values and stores the results in KP_KPI_CALC_F00.

Manual KPI values are neither calculated nor resolved; you enter their values in the manual KPI table by using the Manual KPI page. When you process KPIs, the system retrieves the data from the manual KPI table (for the period being processed), and stores those values in KP_KPI_CALC_F00. During KPI processing, if no data exists in the manual KPI table, then the system either ignores the KPI, uses zero, or uses the last stored value in KP_KPI_CALC_F00, according to how you set those options. Because the system does not use these options unless a calculation frequency is specified, you must specify a calculation frequency for manual KPIs if you specify an assessment frequency to guarantee that there is a value in KP_KPI_CALC_F00 to assess. If you want to enter and assess an actual value for a manual KPI that does not fall within the specified calculation frequency, change the calculation frequency accordingly.

For calculated KPIs, you can specify a calculation frequency, an assessment frequency, or both. Frequencies are established by using the Frequency Definition page.

See Frequency Definition Page.

To define frequencies for calculating or assessing KPIs that measure period-sensitive information:

  1. Select the calculation frequency (required for manual KPIs, optional for calculated KPIs), and then indicate how the system should treat the KPI when processing occurs in a time frame outside of the defined frequency.

    This table explains each option:

    Option

    Populates KP_KPI_CALC_F00

    Effect

    Ignore It

    No

    No value is calculated. If assessment takes place, the system returns UNKNOWN.

    Report Zero

    Yes, and the resolved value is set to zero.

    If assessment takes place, the system uses zero as the value to compare to target.

    Use Last Calculation

    Yes, and the resolved value is set to the resolved value from the prior calendar period. If no value exists for the prior calendar period, then the KPI does not have a value.

    If assessment takes place, the system compares the most recent calculation value to the target.

  2. Select the assessment frequency (if nothing is selected, assessment always occurs), then indicate how the system should treat the KPI when processing occurs during a time frame that is outside of the defined frequency.

    The following table explains each option:

    Option

    Populates KP_KPI_ASMT_F00

    Effect

    Ignore It

    No

    No assessment takes place.

    Use Last Assessment

    Yes

    Uses the prior calendar period assessment, regardless of the calculation results.

  3. Select the scorecard impact if a KPI is not assessed.

    The following table explains each option:

    Option

    Populates BC_ASSESS_F00

    Effect

    Consider It

    Yes

    The strategy components with which this KPI is associated take the KPI results into account. The assessment method for the component determines the effect on the component's score.

    Do Not Consider It

    No

    The strategy components with which this KPI is associated disregard the KPI. It does not affect their score.

Defining Optional KPI Attributes

The remaining pages within the KPI Definition component are optional.

(Optional) Associating Attachments

Access the KPI Definition - Attachments page select (Key Performance Indicators, then select KPI Definition, then select KPIs, then select Attachments).

Associating an attachment to a KPIs is similar to adding an attachment to an email, in that when you view the KPI results, you can open the attachment to view the information that it contains. If a KPI has attachments associated with it, an Attachments icon appears on the various pages that display KPI results. When you click the attachments icon, the system lists the report IDs that have been associated with the KPI. Click a report to launch it. The attachment can be any file type that you can access with a URL, including streaming video, audio, and websites. For example, you could enable employees to view a video of an executive from your organization. Report IDs must be set up in PeopleSoft EPM prior to selecting them.

Note: PeopleSoft recommends that attachments use reports that are static in nature, because report IDs are defined by report metadata, and that metadata must be updated whenever a report is modified.

(Optional) Assigning Analysis Paths

Access the KPI Definition - Analysis Paths page select (Key Performance Indicators, then select KPI Definition, then select KPIs, then select Analysis Paths).

(Optional) Associating Additional Fields

Access the KPI Definition - Attributes page select (Key Performance Indicators, then select KPI Definition, then select KPIs, then select Attributes).

KPI Calculation Rule Page

Use the KPI Calculation Rule page (KP_CALC_RULE) to define how to compute the value for a calculated KPI by associating a calculation ID with a KPI.

Also associates models with KPIs. This page is not available for composite KPIs or manual KPIs, because calculation rules do not apply to them.

Image: KPI Calculation Rule page for a calculated KPI

This example illustrates the fields and controls on the KPI Calculation Rule page for a calculated KPI. You can find definitions for the fields and controls later on this page.

KPI Calculation Rule page for a calculated KPI

Image: KPI Calculation Rule page for a derived KPI

This example illustrates the fields and controls on the KPI Calculation Rule page for a derived KPI. You can find definitions for the fields and controls later on this page.

KPI Calculation Rule page for a derived KPI

This page differs depending on whether the KPI is a derived KPI or a calculated KPI. The fields that are on this page define how to compute a KPI's value; they do not apply to manual KPIs. This page requires a model ID as an additional key field for the purpose of associating the KPI calculation rule with a particular model. That is why this page is not part of the KPI Definition component.

Calculation rules can either be based on calculations that you have established using the Calculations - Definition page, or be derived from another KPI. If the KPI is derived from another KPI, you can vary some of the parameters that are used for this calculation.

Specifying Parameters for a Calculated KPI

These fields appear when the KPI Type field is set to Resolve by a Calculation.

Specifying Parameters for a Derived KPI

These fields appear when the KPI Type field is set to Derived from another value.

You do not need to define any metadata, a data element, or a calculation definition for a derived KPI; you need only to define the KPI definition (using a KPI type of Derived from another value), calculation rule, KPI dimension members, and target rules.

Dimension Members Page

Use the Dimension Members page (KP_KPI_OBJ_EFF) to define the subset of dimension members that make up a KPI.

For example, if the KPI dimension is business unit, you indicate which specific business units should be calculated and assessed. You can indicate which dimension members to include either by using a constraint-based rule or by specifying each member.

When you access this page, specify whether to define the KPI dimension members by a rule, or by individual object IDs. The format of this page differs depending on your selection.

Image: Dimension Members page, rule-based members

This example illustrates the fields and controls on the Dimension Members page, rule-based members. You can find definitions for the fields and controls later on this page.

Dimension Members page, rule-based members

Image: Dimension Members page, individually selected members

This example illustrates the fields and controls on the Dimension Members page, individually selected members. You can find definitions for the fields and controls later on this page.

Dimension Members page, individually selected members

Establishing KPI Dimension Members by Using a Rule

Select the Audit Details tab to view details about the rule.

Establishing KPI members by ID

To specify each KPI dimension member individually, either insert each ID by selecting it or click Get All Members to retrieve every dimension member, and then delete any members that you don't want to include.

(Optional) Defining Weight Factors

(Optional) Defining Chart Controls

Target Rules Page

Use the Target Rules page (KP_TRGT_RULE) to establish the target rules by which KPI dimension members are scored.

Image: Target Rules page

This example illustrates the fields and controls on the Target Rules page. You can find definitions for the fields and controls later on this page.

Target Rules page

If the KPI dimension members are based on a rule, then a single target rule is used for all the KPI dimension members within the rule. To access the page, you must specify the rule for which you are defining targets.

If the KPI dimension members are not based on a rule, then each one must be assigned a target rule. To access the page, you must specify the dimension member for which you are defining targets.

Defining Rule Types

Defining Target Rules

In the Rules section, insert rows as needed to designate the range of values that receive a particular assessment. The fields that you need to define for a rule depend on the target type that is used, as listed in this table:

Target Type

Target Rule Fields Used

% Target

Sequence, Operator, Percentage, Assessment, Action

Data Element and KPI

Sequence, Operator, Target ID, Assessment, Action

Numeric

Sequence, Operator, Target, Percentage, Assessment, Action

Note: Insert additional rule types to assess results for quarter-to-date and year-to-date amounts.

Target Rule Examples

This table shows target rule values for a Numeric target type:

Sequence

Operator

Target

Assessment

10

<

1

Red

20

<

2

Yellow

30

>=

2

Green

This table shows target rule values for a Data Element target type. DE3000 is the data element to which the actual value is being compared:

Sequence

Operator

Target ID

Assessment

10

<

DE3000

Red

20

=

DE3000

Yellow

30

>

DE3000

Green

This table shows target rule values for a % of Target target type. The percentage is determined by the value of the primary target:

Sequence

Operator

Percentage

Assessment

10

>=

75

Red

20

>=

60

Yellow

30

<

60

Green

Special Considerations for Percent of Target

Percent of target must be between -9999.999 and 9999.999. During the assessment process, if the resulting calculation is not within this range, the assessment ID is set to UNKNOWN, and percent of target is set to 0. If you review the process messages, you'll see this error message:

"Percent of Target > 9999.999. The calculated percent of target is greater than 9999.99%. Review the target value for this KPI Dimension Member."

In most circumstances, assessment results that are substantially over or under target indicate that something is probably wrong. The system sets the assessment results to UNKNOWN to draw attention to the KPI dimension member so that you can research the issue and determine whether a problem exists. Verify that your target rules are correct and that all of the underlying KPI data exists in the database. If the information in the database is correct, you can override the assessment and enter a comment stating the findings, and then run the BC_OVRASMT jobstream. If the information in the database is incorrect, correct it, and then rerun the BC_ANALYZE jobstream.

Calculating Percent of Target

This table shows how the system calculates percent of target. The system rounds results to two decimal places:

Resolved Value

Target Value

Other Conditions

Percent of Target Formula

> 0

> 0

NA

((RESOLVED_VALUE ÷ TARGET_VALUE) × 100)

<= 0

< 0

resolved value >= target value

((((TARGET_VALUE − RESOLVED_VALUE) ÷ TARGET_VALUE) × 100) + 100)

<= 0

< 0

resolved value < target value

((((TARGET_VALUE − RESOLVED_VALUE) ÷ TARGET_VALUE) × 100) + 100)

> 0

< 0

NA

((((TARGET_VALUE − RESOLVED_VALUE) ÷ TARGET_VALUE) × 100) + 100)

< 0

> 0

NA

((((RESOLVED_VALUE − TARGET_VALUE) ÷ TARGET_VALUE) × 100) + 100)

= 0

> 0

NA

= 0

>= 0

= 0

NA

((RESOLVED_VALUE × 100) + 100)

< 0

= 0

NA

((RESOLVED_VALUE × 100) + 100)

Cause and Effect Page

Use the Cause and Effect page (KP_CAUSE_EFFECT) to establish causal relationships among KPIs.

Access the Cause and Effect page select (Key Performance Indicators, then select Administration, then select Building Blocks, then select Cause and Effect).

Image: Cause and Effect page

This example illustrates the fields and controls on the Cause and Effect page. You can find definitions for the fields and controls later on this page.

Cause and Effect page

Add rows in the KPIs grid and complete these fields to specify which KPIs the current KPI affects as well as to specify the effect that the current KPI has on them:

Note: Any affected KPIs that you include must be associated with a component on the scorecard's strategy tree to be included on the View Cause Effect page.

Composite KPI Page

Use the Composite KPI page (KP_CMPSTE_EFF) to define composite KPIs.

Access the Composite KPI page select (Key Performance Indicators, then select Administration, then select Building Blocks, then select Composite KPIs).

Image: Composite KPI page

This example illustrates the fields and controls on the Composite KPI page. You can find definitions for the fields and controls later on this page.

Composite KPI page

To define a composite KPI, you must first use the KPI Definition page to create the KPI, and set the KPI Type field value to composite.

See KPI Definition Page.

Defining Calculation Options

Defining the KPIs That Make up the Composite KPI

KPI Family Page

Use the KPI Family page (KP_KPI_FAMILY) to establish families in which to group related KPIs.

Image: KPI Family page

This example illustrates the fields and controls on the KPI Family page. You can find definitions for the fields and controls later on this page.

KPI Family page

Member

To define the KPI family members, add rows within this grid and select the KPI ID for each member.

KPI Copy Page

Use the KPI Copy page (KP_KPI_COPY) to copies the fields from another KPI into the current KPI.

Image: KPI Copy page

This example illustrates the fields and controls on the KPI Copy page. You can find definitions for the fields and controls later on this page.

KPI Copy page