The following table describes the possible states of an Order:

State Name

Description

APPROVED

The approval process for the order is complete, and the order has been approved.

FAILED

The order failed.

FAILED_APPROVAL

The approval process for the order is complete, and the order has been rejected.

INCOMPLETE

The order is in the purchase process.

NO_PENDING_ACTION

The order has been fulfilled, and processing of the order is complete. All shipping groups in the order are in a NO_PENDING_ACTION or REMOVED state, and order payment has been settled.

PENDING_APPROVAL

The order requires approval (or an additional approval) by an authorized approver.

PENDING_CUSTOMER_ACTION

Processing of the order requires the customer’s attention for some reason, such as an incorrect customer address.

PENDING_CUSTOMER_RETURN

This is an unused state. It is placed in the list of states for the convenience of those who might want to implement this state.

PENDING_MERCHANT_ACTION

Processing of the order requires merchant attention for some reason, such as the failure of a payment group in the order.

PENDING_QUOTE

A customer has requested a quote, but the request has not yet been processed. A quote may enter this state several times during the quoting process.

PENDING_REMOVE

A request was made to remove the order. The order is placed in this state until all shipping groups in the order are set to a PENDING_REMOVE state.

PROCESSING

The order is being processed by Fulfillment.

QUOTED

This is an unused state. It is placed in the list of states for the convenience of those who might want to implement this state.

REJECTED_QUOTE

A customer has explicitly rejected the submitted quote. An order will not reach this state if the submitted quote is ignored and/or expired.

REMOVED

The order has been removed successfully.

SUBMITTED

The order has completed the purchase process and has been submitted to Fulfillment.

TEMPLATE

The order is a template order used by a scheduled order.


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