21 Gift Registry

The Gift Registry feature is a tool to assist the customer in purchasing gifts for someone registered. Items in a sale transaction can be associated to a registry, additionally, gift registries can be set up and maintained in the system from the context menu outside of a sale. Gift Registry is available if you are using Oracle Retail Customer Engagement Cloud Services. The following can be done in the sale mode of Xstore Mobile:

• Selling Gift Registry Items

• Returning/Cancelling Gift Registry Items

Refer to the following topics for more information about the gift registry maintenance functions. These functions are available on Mobile Tablet and Thin Client, but not on Mobile Handheld.

• Accessing the Gift Registry

• Creating a New Registry

• Modifying a Gift Registry

• Print Registry

Selling Gift Registry Items

To sell an item off of a gift registry, you must first assign the gift registry to the sale or order. Gift registry sales can be added to special orders as well as Oracle Retail Order Broker Cloud Service orders.

Assign the Gift Registry

Note: If your system is offline, you cannot access the gift registry from Customer Engagement. However, if you've already accessed the gift registry and are making modifications, the registry updates once your system is back on line.

Note: If the printed gift registry is available, scan the bar code to assign the gift registry to the sale.

1. From the Sale screen Context Menu, select Register Options.

   Figure 21-1 Sale Screen Context Menu

   
   Description of ''Figure 21-1 Sale Screen Context Menu''
   
   

2. From the Register Options menu, select the Assign Gift Registry menu button.

   Figure 21-2 Register Options Context Menu

   
   

3. Enter the search criteria and select Process.

   Figure 21-3 Gift Registry Search

   
   Description of ''Figure 21-3 Gift Registry Search''
   
   

4. Select the desired registry from the returned list.

   Figure 21-4 Gift Registry Search List

   
   

5. The Sale screen displays.

   Figure 21-5 Gift Registry - Item Added

   
   

   Enter an item from the gift registry to purchase. The view port displays a gift registry number and gift receipt icon.

6. Complete the Sale. See Entering Items and Tendering the Transaction.

   Select whether to include the item price on the gift receipt.

   Figure 21-6 Item Price on Gift Receipt Prompt

   
   
   
   

   Note: Xstore automatically prints a gift receipt for Gift Registry items based on your store's configuration. Description of the illustration ''giftreceipt.png''

   
   

Returning/Cancelling Gift Registry Items

If an item is purchased in a regular sale transaction, assigned to a gift registry, and then a verified return is done on that transaction later, Xstore automatically updates the purchase quantity on the registry as a result of the return.

For Order Broker orders you must assign the gift registry manually prior to entering the return or cancelling the order.

1. Assign the customer to a sale.

   
   

   Note: For Order Broker orders, assign the gift registry. Select Register Options - Assign Gift Registry (see Assign the Gift Registry).

   
   

2. Return the item or cancel the order:

   • Return the item (see Chapter 5, "Return Transactions").

   • Cancel the order (see Cancel Order Items or an Entire Order).