Go to main content

Oracle® Exadata Storage Server X6-2 Extreme Flash Service Manual

Exit Print View

Updated: January 2018

Troubleshooting Storage Server Hardware Faults

When a storage server hardware fault event occurs the system lights the Service Required LED and captures the event in the system event log (SEL). If you have set up notifications through Oracle ILOM, you also receive an alert through the notification method you chose. When you become aware of a hardware fault, you should address it immediately.

To investigate a hardware fault, see the following:

Basic Troubleshooting Process

Use the following process to address a hardware fault (for the step-by-step procedure, see Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface).

  1. Identify the storage server subsystem containing the fault.

    You can use Oracle ILOM to identify the failed component.

  2. Review the system product notes.

    The product notes contain up-to-date information about the storage server, including hardware-related issues.

  3. Prepare the storage server for service using Oracle ILOM.

    If you have determined that the hardware fault requires service (physical access to the server), use Oracle ILOM to take the server offline, activate the Locate LED, and power off the server.

  4. Prepare the service work space.

    Before servicing the storage server, prepare the work space, ensuring ESD protection for the storage server and components.

    See Preparing for Service.

  5. Service components.

    To service the components, see the removal, installation, and replacement procedures in this document.

    Note -  A component designated as a field-replaceable unit (FRU) must be replaced by Oracle Service personnel. Contact Oracle Service.
  6. Clear the fault in Oracle ILOM.

    Depending on the component, you might need to clear the fault in Oracle ILOM. Generally, components that have a FRU ID clear the fault automatically.

Related Information