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Siebel CRM System Administration Guide
Siebel Innovation Pack 2015, Rev. A
E24823-01
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A  B  C  D  E  F  G  H  I  J  L  M  N  O  P  R  S  T  U  V  W 

A

Active defined components state, described, 5.6
ActiveX controls
deployment requirements for high interactivity, 4.3.2
for high interactivity, 4.3.5
predeploying, 4.3.4
administrative memory, about, 10.1.1, 10.1.1
Administrators group, 4.3.3.1
Alert Level parameter, described, A.3.3
alias
command, creating alias for a, 8.3.19
command, deleting alias for a, 8.3.19
application environment, diagram, 2.1
Auto Restart parameter, described, A.3.3
Auto Startup Mode parameter, described, A.3.2

B

background mode components, described, 2.5.1
batch mode components, described, 2.5.1
browsers
for Siebel Open UI, 4.1.1
Microsoft Internet Explorer, 4.1.3
settings for deploying Siebel clients, 4
business service, starting repeating component, 7.4.3

C

CAB files
for ActiveX controls, 4.3.5
for Java applets, 4.3.7.2
SiebelFlowChart.cab, 4.3.7.2
SiebelFunnelChart.cab, 4.3.7.2
SiebelRulesDesigner.cab, 4.3.7.2
SiebelToolbar.cab, 4.3.7.2
cfgmerge utility
about, 11.2
running environment comparison to create migration script, 11.4
ClientRootDirectory parameter. described, B.2.1
clients, browser settings for high interactivity, 4
commands
alias, creating for, 8.3.19
alias, deleting for, 8.3.19
Communication Transport parameter, described, A.3.2
component definition parameter, changing (Parameter Management command), 8.3.13
component groups
about and using, 2.5.3
creating (Server Manager command), 8.3.8
current component group status, listing (List command), 8.3.4
deleting (Server Manager command), 8.3.8
enterprise, disabling (Server Manager command), 8.3.8
enterprise, enabling for (Server Manager command), 8.3.8
listing component groups (List command), 8.3.4
predefined Siebel Server components (table), A.2
run state, changing to Offline mode (Server Manager command), 8.3.8
run state, changing to Online mode (Server Manager command), 8.3.8
server, assigning to (Server Manager command), 8.3.8, 8.3.8
server, disabling (Server Manager command), 8.3.8
server, enabling on a (Server Manager command), 8.3.8
server, removing (Server Manager command), 8.3.8
component groups, configuring
component group, creating, 5.7.1
defined components, defined states, 5.6
synchronizing server components, 5.3.15
component jobs, changing the component, 5.3.14
Component Priority Level Timeout parameter, described, A.3.2
component recycling, 5.10.4
component requests, administration
component request, deleting during its creation, 7.4.4
repeated component requests, about running, 7.4.3
component type parameter, changing (Parameter Management command), 8.3.13
components
component definition parameter, deleting (Parameter Management command), 8.3.13
component definition, copying (Component Definition command), 8.3.9
component definition, deleting (Component Definition command), 8.3.9
component definition, disabling (Component Definition command), 8.3.9
component definition, enabling (Component Definition command), 8.3.9
component parameter, deleting (Parameter Management command), 8.3.13
current component status, listing (List command), 8.3.4
defined, 2.5
definition commands (Server Manager command), 8.3.9
event log level for a component on a Siebel Server (Event Logging command), 8.3.18
new component, creating (Component Definition command), 8.3.9
new component, creating (Server Manager command), 8.3.9
parameter, changing (Parameter Management command), 8.3.13
task, listing values for (Server Manager command), 8.3.4
types, described, 2.5.2
Compression Type parameter, described, A.3.2
configuration
browser settings for Siebel clients for high interactivity, 4
Mobile Web Client, C.2
configuration file
editing, C.1, C.3
mandatory parameters, B.2
optional parameters, B.2.2
Siebel Application Object Manager, used to modify parameters, 10.3
structure of, B.1
configuration parameters
[DataSources] section of CFG file, C.6.1, C.6.2
[Siebel] section of CFG file, C.5
alphabetical index, C.4
Siebel applications, C.5
copying component definition (Component Definition command), 8.3.9
Creating defined components state, described, 5.6
CSS 2.1, for standard interactivity, 4.2

D

data sources parameters, C.6.1, C.6.2
DB Multiplex - Min Number of Dedicated DB Connections parameter, described, A.3.3
DB Multiplex - Min Number of Shared DB Connections parameter, described, A.3.3
Default Processes parameter, described, A.3.3
Default Tasks parameter, described, A.3.3
defined components
about, 2.5.2
defined states, 5.6
Delete After field, setting to delete component requests, 7.4.4
Delete Units field, setting to delete component requests, 7.4.4
deleting
alias for a command, 8.3.19
component definition (Component Definition command), 8.3.9
component definition parameter (Parameter Management command), 8.3.13
component groups (Server Manager command), 8.3.8
component parameter (Parameter Management command), 8.3.13
enterprise parameters (Parameter Management command), 8.3.13
named subsystem (Named Subsystem Management command), 8.3.14
named subsystem parameter (Parameter Management command), 8.3.13
Siebel Server parameter (Parameter Management command), 8.3.13
deployment options for Siebel Web clients, 4.1
Disabled assigned component state, described, 5.3.4, 5.4.6
Downloaded Program Files directory, 4.3.2, 4.3.3.1

E

eapps_sia.cfg file, B.1
eapps.cfg file, B.1
editing configuration files, C.1
Enabled assigned component state, described, 5.3.4, 5.4.6
EnabledTC parameter, described, A.3.3
EnableOpenUI parameter, described, A.3.3
EnableSIDataLossWarning parameter, described, A.3.3
Encryption Type parameter, described, A.3.2
enterprise parameters
administering, 8.3.13
changing (Parameter Management command), 8.3.13
changing (Server Manager command), 8.3.13
deleting (Parameter Management command), 8.3.13
list of, A.3.1
Error Flags parameter, described, A.3.3
events
event log level for a component, changing (Event Logging command), 8.3.18
event types, listing (Event Logging command), 8.3.18
log level for a component, changing on a Siebel Server (Event Logging command), 8.3.18
log level for Siebel Server, changing (Event Logging command), 8.3.18
exiting srvrmgr program, 8.3.3

F

File System Manager (FSM), C.6.2
File System Manager, about and the Siebel File System, 2.6
files
CAB files for ActiveX controls, 4.3.5
CAB files for Java applets, 4.3.7.2
commands, reading from file, 8.3.3
output, starting or stopping spooling to, 8.3.3
firewall, 4.4.1

G

Gateway Name Server
See Siebel Gateway Name Server

H

help, on Server Manager commands, 8.3.2
high interactivity
deployment requirements, 4.3.1
manual browser settings, 4.3.8
overview, 4.1.3
HighInteractivity parameter, described, A.3.3
Host Name parameter, described, A.3.2
HTML 4.0 syntax, for standard interactivity, 4.2
HTTP 1.1 protocol, 4.4.1

I

IFRAME support, 4.3.12
Inactive defined components state, described, 5.6
Indexspace Name parameter, described, A.3.1
interactive mode components, described, 2.5.1
IP access, verifying, 3.4.7

J

Java applets, for high interactivity, 4.3.7.2
Java deployment requirements, for high interactivity, 4.3.7
Java runtime environment (JRE), for high interactivity, 4.3.7.1
JavaScript, for standard interactivity, 4.2

L

Language Code parameter, described, A.3.3
list command
available columns for a list, listing, 8.3.5
listing the columns returned, 8.3.19
modifying the output of an individual command, 8.3.5
output of the list command, configuring, 8.3.5
show specific columns, configuring list command to, 8.3.19, 8.3.19
state values, listing current, 8.3.4
list definitions for component, parameters, state values, and statistics, 8.3.16, 8.3.17
loading preferences, 8.3.19
Local Intranet zone, 4.3.1.1
Log Archive Keep parameter, described, A.3.2
Log Maximum Segments parameter, described, A.3.2
Log Print Timestamp parameter, described, A.3.3
Log Segment Size parameter, described, A.3.2
Lotus Notes, email integration for high interactivity, 4.3.5

M

market.cfg file, C.2
Maximum depth of the query parameter, described, A.3.3
Maximum MT Servers parameter, described, A.3.3
Maximum Processes parameter, described, A.3.3
Maximum Tasks parameter, described, A.3.3
memory allocation, three areas of allocation described, 10.1.1
Memory Usage Based Multithread Shell Recycling parameter, described, A.3.3
Microsoft Access and AccessDir parameter, C.5
Microsoft Internet Explorer
Administrator Kit, 4.3.1
and high interactivity, 4.1.3
Microsoft Outlook, email integration for high interactivity, 4.3.5
migrating parameters between environments
about, 11.1
process, 11.3
reviewing and editing migration script, 11.6
running environment comparison using cfgmerge utility, 11.4
running migration script, 11.7
Minimum MT Servers parameter, described, A.3.3
Minimum Up Time parameter, described, A.3.3
Mobile Web Client, deploying, 4
multiple defined components, about, 2.5.2

N

Name Server
See Siebel Gateway Name Server
named subsystems
creating (Named Subsystem Management command), 8.3.14
deleting (Named Subsystem Management command), 8.3.14
modifying (Named Subsystem Management command), 8.3.14
new named subsystem, creating (Named Subsystem Management command), 8.3.14
parameter, deleting (Parameter Management command), 8.3.13
Number of lines after which to flush the log file parameter, described, A.3.3
Number of Restarts parameter, described, A.3.3
Number of Retries parameter, described, A.3.3

O

ODBC Data Source parameter, described, A.3.1
OM - Save Preferences, description, A.3.3
OM - Timed Statistics, description, A.3.3
Open UI. See Siebel Open UI, 4.1.1

P

parameters
component definition parameter, changing (Parameter Management command), 8.3.13
component parameter, changing (Parameter Management command), 8.3.13
component type parameter, changing (Parameter Management command), 8.3.13
current parameter values, listing (List command), 8.3.4
enterprise parameter, changing (Parameter Management command), 8.3.13
enterprise parameter, changing (Server Manager command), 8.3.13
enterprise parameters, deleting (Parameter Management command), 8.3.13
generic parameters, list of, A.3.3
server parameter, changing (Parameter Management command), 8.3.13
Siebel Server parameters, administering, 5.2.4
task parameter, changing (Parameter Management command), 8.3.13
Password parameter, described, A.3.3
pmanager.cfg file, C.2
port access, verifying, 3.4.8
Power Users group, 4.3.3.1
predefined components, about, 2.5.2
predeploy.htm file, 4.3.4
predeploying ActiveX controls, 4.3.4
preferences
loading, 8.3.19
saving, 8.3.19
printing settings, 4.3.1.2
Process Failure Diagnostics view, 5.1.2
Process VM Usage Lower Limit parameter, described, A.3.3
Process VM Usage Upper Limit parameter, described, A.3.3

R

Retry Interval parameter, described, A.3.3
Retry Up Time parameter, described, A.3.3
run task command, about and example, 8.3.12

S

server components, System Management server group, 9.1
Server Description parameter, described, A.3.2
server group
assigning a Siebel Server to, 8.3.6
connecting to a server group, 8.3.6
unassigning a Siebel Server from a server group, 8.3.6
Server Request Broker
administering, about, 9.1
Server Request Processor
about and components, 9.3
Server Shutdown Wait Time parameter, described, A.3.2
servers, starting server component (Server Manager command), 8.3.11
session mode components, listing tasks for (List command), 8.3.4
sfs.cfg file, C.2
shared memory, about, 10.1.1, 10.1.1
shutting down
Siebel deployment, 6.1.2
Siebel Server auxiliary system components (Component Management command), 8.3.11
Siebel Server component (Component Management command), 8.3.11
Siebel Server nonsystem components (Component Management command), 8.3.11
Siebel Server (Siebel Server Management command), 8.3.7
Siebel Server system components (Component Management command), 8.3.11
srvrmgr program, 8.3.3
Siebel Application Object Manager
about, 10.1
environment, configuring, 10.2
memory allocation, three areas of allocation, 10.1.1
monitoring, about monitors levels, 10.4
parameters, configuration files (table of), 10.3
Siebel applications, parameters in CFG file, C.5
Siebel Calendar for high interactivity, 4.3.5
Siebel Call Center, configuration file for, C.2
Siebel Callcenter Communications Toolbar for high interactivity, 4.3.5
Siebel clients, about entities, 2.1
Siebel CTI, 4.3.7.2
Siebel database, about entities, 2.1
Siebel deployment
shutting down, 6.1.2
starting up, 6.1.1
Siebel Desktop Integration for high interactivity, 4.3.5
Siebel Enterprise Server
about and setting parameters, 2.3
connections, refreshing (Environment command), 8.3.3
entities, about, 2.1
environment diagram, 2.1
Siebel environment, table of entities, 2.1
Siebel File System, 9.6.1
about, 9.6.1
about and the File System Manager, 2.6
entities, about, 2.1
file attachment directory, cleaning up using sfscleanup, 9.6.6
file types processed, table of, 9.6.6.3
operation performed during processing (table), 9.6.6.3
parameter, described, A.3.1
Siebel File System cleanup utility
about, 9.6.1
file attachment directory, cleaning up using, 9.6.6
file types processes, table of, 9.6.6.3
operation performed during processing (table), 9.6.6.3
Siebel Gantt Chart for high interactivity, 4.3.5
Siebel Gateway Name Server
about, 2.2
backing up (Siebel Server Management command), 8.3.7
data information, storage location, 3.5
failure impact, about, 2.2.1
reinstalling (procedure), 3.8
reinstalling, cases for, 3.8
server clustering technologies supported, about, 2.2.1.1
system resources required, about, 2.2.1.1
UNIX, checking status of Siebel Gateway Name Server system service, 6.2.3.3
UNIX, starting Siebel Gateway Name Server system service, 6.2.3.1
UNIX, stopping Siebel Gateway Name Server system service, 6.2.3.2
Windows, checking status of Siebel Gateway Name Server system service, 6.2.2.3
Windows, starting Siebel Gateway Name Server system service, 6.2.2
Windows, stopping Siebel Gateway Name Server system service, 6.2.2.2
Siebel Generic Container Control for high interactivity, 4.3.5
Siebel High Interactivity Framework, 4.3.5
Siebel Hospitality Gantt Chart for high interactivity, 4.3.5
Siebel iHelp for high interactivity, 4.3.5
Siebel Management Pack, about, 2.7
Siebel Marketing Allocation for high interactivity, 4.3.5
Siebel Marketing Event Calendar for high interactivity, 4.3.5
Siebel Marketing, configuration file for, C.2
Siebel Microsite Layout Designer for high interactivity, 4.3.5
Siebel Outbound Email Support for high interactivity, 4.3.5
Siebel Partner Manager, configuration file for, C.2
Siebel Repository parameter, described, A.3.1
Siebel Root Directory parameter, described, A.3.2
Siebel Sales, configuration file for, C.2
Siebel Server
about and supported functions, list of, 2.4
auxiliary system components, shutting down (Component Management command), 8.3.11
auxiliary system components, starting (Component Management command), 8.3.11
component groups, about and using, 2.5.3
component modes, described, 2.5.1
component types, about, 2.5.2
component, auto start (Component Management command), 8.3.11
component, disabling (Component Management command), 8.3.12
component, enabling (Component Management command), 8.3.12
component, manual start (Component Management command), 8.3.11
component, shutting down (Component Management command), 8.3.11
component, starting (Component Management command), 8.3.11
current working server, setting (Environment command), 8.3.3
current working server, unsetting (Environment command), 8.3.3
enterprise configuration, restoring previous version, 3.6
event log level for a component, changing (Event Logging command), 8.3.18
event log level, changing (Event Logging command), 8.3.18
nonsystem components, shutting down (Component Management command), 8.3.11
nonsystem components, starting (Component Management command), 8.3.11
note, about reducing load on, 5.3.4
parameter, changing (Parameter Management command), 8.3.13
parameter, deleting (Parameter Management command), 8.3.13
reinstalling (procedure), 3.8
reinstalling, cases for, 3.8
shutting down (Siebel Server Management command), 8.3.7
Siebel Gateway Name Server, data location, 3.5
starting (Siebel Server Management command), 8.3.7
starting working backup (procedure), 3.5
system components, shutting down (Component Management command), 8.3.11
system components, starting (Component Management command), 8.3.11
system server, described for Windows and UNIX, 2.4.1
system service, what happens at startup (list of actions), 6.3
UNIX, checking status of Siebel Server system service, 6.3.2.3
UNIX, starting Siebel Server system service, 6.3.2.1
UNIX, stopping Siebel Server system service, 6.3.2.2
Windows, checking status of Siebel Server system service, 6.3.1.3
Windows, starting Siebel Server system service, 6.3.1.1
Windows, stopping Siebel Server system service, 6.3.1.2
Siebel Server components
predefined Siebel Server components (table), A.2
synchronizing, when to synchronize, 5.3.15
See Siebel Server Manager
Siebel Server Manager, command-line interface
about using and using the interface, 2.4.2
command syntax, 8.3.1
commands, about, 8.3
component definition commands, list of, 8.3.9
component group definition commands, 8.3.8
component management commands, list of, 8.3.11
connections to other servers, about, 2.4.2
environment variables, list of commands, 8.3.3
event logging commands, list of, 8.3.18
help, getting, 8.3.2
List commands, list of, 8.3.4
list definition commands, list of, 8.3.16, 8.3.17
Named Subsystem Management commands, list of, 8.3.14
parameter manager commands, list of, 8.3.13
preferences file, creating aliases and configuring commands, 8.3.19
Siebel Server management commands, list of, 8.3.7
srvrmgr command-line output, adding header and footer information, 8.3.3
srvrmgr command-line output, removing header and footer information, 8.3.3
srvrmgr program, command-line flags (table of), 8.1.2
srvrmgr program, example parameters (table), 8.1.1
srvrmgr program, exiting, 8.3.3
srvrmgr program, starting, 8.1.1
task management commands, list of, 8.3.12
See also Siebel Server
Siebel Server Manager, GUI
about, 5.1
about using and using the interface, 2.4.2
connections to other servers, about, 2.4.2
Siebel administrator responsibility, about granting, 5.1
Siebel Server Name parameter, described, A.3.2
Siebel Server parameters, list of, A.3.2
Siebel Servers, listing available servers (List command), 8.3.4
Siebel Service, configuration file for, C.2
Siebel SmartScript for high interactivity, 4.3.5
Siebel Test Automation for high interactivity, 4.3.5
Siebel Universal Inbox for high interactivity, 4.3.5
Siebel Web Server Extension, C.3
Siebel Web Server Extension, post-installation tasks
configuration file, mandatory parameters, B.2
configuration file, optional parameters, B.2.2
configuration file, structure of, B.1
siebel.cfg file, C.2
SiebelFlowChart.cab file, 4.3.7.2
SiebelFunnelChart.cab file, 4.3.7.2
SiebelRulesDesigner.cab file, 4.3.7.2
SiebelToolbar.cab file, 4.3.7.2
SiebEntSecToken parameter, described, B.2.3
SISNAPI Connection Maximum Idle Time parameter, described, A.3.3
Size of Error Buffer parameter, described, A.3.2
Sleep Time parameter, described, A.3.3
SQL tracing, SQL Trace Flags parameter, described, A.3.3
srvrmgr program
See Siebel Server Manager, command-line interface
standard interactivity
deployment requirements, 4.2
overview, 4.1.2
start task command, about, 8.3.12
starting
new task in background mode (Task Management command), 8.3.12
new task, stating in task mode (Task Management command), 8.3.12
server component (Server Manager command), 8.3.11
Siebel Gateway Name Server system service on Windows, 6.2.2
Siebel Gateway System Server on UNIX, 6.2.3.1
Siebel Server auxiliary system components (Component Management command), 8.3.11
Siebel Server component (Component Management command), 8.3.11
Siebel Server nonsystem components (Component Management command), 8.3.11
Siebel Server (Siebel Server Management command), 8.3.7
Siebel Server system components (Component Management command), 8.3.11
srvrmgr program, 8.1.1
state values
current, listing (List command), 8.3.4
listing current (Server Manager command), 8.3.4
tasks, listing values for (Server Manager command), 8.3.4
Static Port Number parameter, described, A.3.3
statistics
current statistic values, listing (List command), 8.3.4
task, listing values for (Server Manager command), 8.3.4
stopping
running task (Task Management command), 8.3.12
Siebel Gateway Name Server system service on UNIX, 6.2.3.2
Siebel Gateway Name Server system service on Windows, 6.2.2.2
subsystems
listing (List command), 8.3.4
named subsystems, listing (List command), 8.3.4
Synchronization Port parameter, described, A.3.2
synchronizing Siebel Server components, when to synchronize, 5.3.15
System Management server group
See Server Request Broker

T

Table Owner parameter, described, A.3.1
Table Owner Password parameter, described, A.3.1
Tablespace Name parameter, described, A.3.1
tasks
background mode, starting new task in (Task Management command), 8.3.12
batch mode, running task in (Task Management command), 8.3.12
paused tasks. resuming (Task Management command), 8.3.12
running task, killing (Task Management command), 8.3.12
running task, pausing (Task Management command), 8.3.12
running task, stopping (Task Management command), 8.3.12
session mode components, listing tasks for (List command), 8.3.4
status of current tasks, listing (List command), 8.3.4
task mode, starting new task in (Task Management command), 8.3.12
templates, security settings for Microsoft Internet Explorer, 4.3.1.1
Trace Flags parameter, described, A.3.3
troubleshooting load balancing
port access, verifying, 3.4.8
verify IP access, 3.4.7
Trusted Sites zone, 4.3.1.1

U

uagent.cfg file, C.2
UNIX
Siebel Gateway Name Server system service, checking status, 6.2.3.3
Siebel Gateway Name Server system service, starting, 6.2.3.1
Siebel Gateway Name Server system service, stopping, 6.2.3.2
Siebel Server system service, checking status, 6.3.2.3
Siebel Server system service, starting, 6.3.2.1
Siebel Server system service, stopping, 6.3.2.2
Siebel Server, support of eScript, not VB, 10.1
Upgrade Component parameter, described, A.3.1
user memory, about, 10.1.1, 10.1.1
User Name parameter, described, A.3.3
Users group, 4.3.3.2

V

Visual Basic, Siebel Server support of, 10.1

W

Web Client, deploying, 4
Web content zones, 4.3.1.1
WebPublicRootDir parameter, described, B.2.3
Windows
Siebel Gateway Name Server system service, checking status, 6.2.2.3
Siebel Gateway Name Server system service, starting, 6.2.2
Siebel Gateway Name Server system service, stopping, 6.2.2.2
Siebel Server system service, checking status, 6.3.1.3
Siebel Server system service, starting, 6.3.1.1
Siebel Server system service, stopping, 6.3.1.2
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