Contents

List of Tables

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Conventions

1 What's New in This Release

• What's New in Siebel System Administration Guide, Siebel Innovation Pack 2015, Rev. A
• What's New in Siebel System Administration Guide, Siebel Innovation Pack 2015
• What's New in Siebel System Administration Guide, Siebel Innovation Pack 2014

2 Siebel Enterprise Server Architecture

• About the Siebel Environment
• About the Siebel Gateway Name Server
  • Impact of Failure
    • High-Availability Solution for Siebel Gateway Name Server
    • Resource Requirements for Siebel Gateway Name Server
• About the Siebel Enterprise Server
• About the Siebel Server
  • About the Siebel Server System Service
  • About Siebel Server Manager
• About Siebel Server Components
  • About Server Component Modes
  • About Server Component Types
  • About Server Component Groups
  • About Server Component Processes (Shells)
    • Shell Types for Interactive-Mode Components
    • Shell Types for Batch-Mode Components
    • Shell Types for Background-Mode Components
    • Examples of Shells for Siebel Server Components
    • Parameters Controlling the Number of Shells
• About the Siebel File System and the File System Manager
• About the Siebel Management Pack

3 Configuring the System Architecture

• About Configuring the Siebel Server and Its Components
• About System Environment Variables
• Configuring System Environment Variables
  • Configuring an Environment Variable on Windows
  • Configuring an Environment Variable on UNIX
• Configuring Siebel Server Load Balancing
  • Enabling Siebel Native Load Balancing
  • Changing the Enterprise Configuration Under Siebel Native Load Balancing
    • Adding or Removing Siebel Servers
    • Enabling or Disabling Application Object Managers
  • Optimizing Performance for Siebel Native Load Balancing
  • Rebalancing Siebel Server Loads
  • Revising the Third-Party HTTP Load Balancer Configuration
    • Requirements for Configuring Third-Party Load Balancing
    • Revising the Load Balancer Configuration After Adding or Removing a Load-Balanced Siebel Server
    • Revising the Load Balancer Configuration After Enabling or Disabling an Application Object Manager on a Load-Balanced Siebel Server
  • Troubleshooting Siebel Native Load Balancing
  • Verifying IP Access to Load-Balanced Siebel Servers
  • Verifying Load Balancing Port Access on Siebel Servers
    • Related Topics
• Backing Up the Siebel Gateway Name Server Data
• Restoring a Previous Siebel Enterprise Configuration
• Configuring the Session Manager
• Reinstalling the Siebel Gateway Name Server and Siebel Server

4 Configuring the Browser for Siebel Web Clients

• About User Interface Deployment Options for Siebel Web Clients
  • About Siebel Open UI
    • Related Books
  • About Standard Interactivity
  • About High Interactivity
  • Comparing High Interactivity and Standard Interactivity
  • Additional Information About Browser Configuration
• Requirements for Deploying Siebel Applications Using Standard Interactivity
• Requirements for Deploying Siebel Applications Using High Interactivity
  • General Requirements for Using High Interactivity
    • Predefined Security Settings for Web Content Zones
    • Adjusting Printing Settings
  • ActiveX Requirements for Using High Interactivity
  • Modifying User Groups or Permissions
    • Adding Users to the Power Users Group
    • Relaxing Default Permissions Granted to the Users Group
  • Predeploying ActiveX Controls for Secure Environments
  • ActiveX Controls Distributed for High Interactivity
  • Uninstalling ActiveX Controls
  • Java Requirements for Using High Interactivity
    • Configuring Automatic JRE Downloads
    • Java Applets Distributed for High Interactivity
    • Uninstalling Java Controls
  • Manual Security Settings for Using High Interactivity
  • Manually Enabling Settings for ActiveX Controls and Plug-ins
  • Manually Enabling Settings for Scripting
  • Manually Enabling Settings for Downloads
  • Manually Enabling Settings for IFRAME Support
  • Other Deployment Options for High Interactivity
  • Disabling Script Debugging
• Siebel Client Deployment Requirements When Using Firewalls or Proxy Servers
  • Deploying Siebel Business Applications Accessed Through a Firewall
  • Bypassing the Proxy Server for Local Addresses
• Configuring Siebel Business Applications for Pop-Up Blocker Compatibility

5 Configuring Siebel Servers

• About the Server Manager GUI
  • About the Enterprise Explorer View
  • About the Process Failure Diagnostics View
• About Siebel System Parameters
  • About Advanced and Hidden Parameters
  • About Parameter Availability Status
  • About Siebel Enterprise Server Parameters
  • About Siebel Server Parameters
  • About Siebel Component Parameters
  • About Task Parameters
  • About Named Subsystem Parameters
• Configuring the Siebel Enterprise Server
  • About Assigned and Unassigned Component Groups
  • Unassigning Component Groups on a Siebel Server
  • Assigning Component Groups on a Siebel Server
  • About Enabled and Disabled Component Groups
  • Enabling Component Groups on a Siebel Enterprise Server
  • Disabling Component Groups on a Siebel Enterprise Server
  • Configuring Siebel Enterprise Server Named Subsystem Parameters
  • Creating Siebel Enterprise Server Named Subsystems
  • Configuring Siebel Enterprise Parameters
  • Configuring Siebel Enterprise Component Definition Parameters
  • About System Alert Notification
  • Configuring System Alert Notification
    • Creating a System Alert Profile
    • Configuring Server Components to Use System Alerts
  • Troubleshooting System Alert Notification
  • Configuring Component Job Templates
  • Synchronizing Components on a Siebel Enterprise Server
  • Backing Up a Siebel Enterprise Server
• Configuring the Siebel Server
  • Enabling Component Groups on a Siebel Server
  • Disabling Component Groups on a Siebel Server
  • About Starting Siebel Server Components
  • Automatically Starting a Component on a Siebel Server
  • Manually Starting or Disabling a Component on a Siebel Server
  • Configuring Siebel Server Parameters
  • Configuring Siebel Server Component Parameters
• Checking Your Siebel Enterprise and Siebel Server Configurations
• About Siebel Server Component Definitions
• Process of Creating a Custom Siebel Server Component
  • Creating a Custom Siebel Server Component Group
  • Creating a Custom Siebel Server Component Definition
  • Activating a Custom Siebel Server Component Definition
• Deleting a Siebel Server Component Definition
• Deactivating a Siebel Server Component Definition
• Advanced Configuration Tasks
  • Reconfiguring Siebel Server Component Definitions
  • Configuring Automatic Restart for Server Components
  • Configuring Database Reconnect for Server Components
  • Configuring Memory-Based Server Component Recycling
  • Deleting System Parameter Overrides
    • Deleting a Parameter Override for a Siebel Enterprise Parameter
    • Deleting a Parameter Override for a Siebel Server Parameter
    • Deleting a Parameter Override for a Component Definition Parameter
    • Deleting a Parameter Override for a Siebel Server Component Parameter

6 Administering Server System Services

• Starting and Shutting Down a Siebel CRM Deployment
  • Starting a Siebel CRM Deployment
  • Shutting Down a Siebel CRM Deployment
• Administering the Siebel Gateway Name Server System Service
  • About Siebel Gateway Name Server Authentication
  • Administering the Siebel Gateway Name Server System Service on Windows
    • Starting the Siebel Gateway Name Server System Service on Windows
    • Stopping the Siebel Gateway Name Server System Service on Windows
    • Checking the Status of the Siebel Gateway Name Server System Service on Windows
  • Administering the Siebel Gateway Name Server System Service on UNIX
    • Starting the Siebel Gateway Name Server System Service on UNIX
    • Stopping the Siebel Gateway Name Server System Service on UNIX
    • Checking the Status of the Siebel Gateway Name Server System Service on UNIX
• Administering the Siebel Server System Service
  • Administering the Siebel Server System Service on Windows
    • Starting the Siebel Server System Service on Windows
    • Stopping the Siebel Server System Service on Windows
    • Checking the Status of the Siebel Server System Service on Windows
  • Administering the Siebel Server System Service on UNIX
    • Starting the Siebel Server System Service on UNIX
    • Stopping the Siebel Server System Service on UNIX
    • Checking the Status of the Siebel Server System Service on UNIX
    • Resetting the Siebel Server System Service on UNIX

7 Administering Siebel Server Run-Time Operations

• Administering Siebel Servers
  • Starting a Siebel Server
  • Shutting Down a Siebel Server
• Administering Siebel Server Component Groups
  • Enabling a Component Group on a Siebel Server
  • Disabling a Component Group on a Siebel Server
• Administering Siebel Server Components
  • Starting a Server Component on a Siebel Server
  • Shutting Down a Server Component on a Siebel Server
  • Recovering an Unavailable Server Component
  • Pausing Server Components on a Siebel Server
  • Resuming Server Components on a Siebel Server
• Administering Component Jobs
  • About Component Jobs
  • Starting a Component Job
  • Starting a Repeating Component Job
  • Deleting a Component Job or Repeating Component Job
  • Canceling a Component Job or Repeating Component Job
  • Holding a Component Job or Repeating Component Job
  • Resuming a Component Job or Repeating Component Job
  • Troubleshooting Component Jobs
• Administering Siebel Server Tasks
  • Starting a Siebel Server Task
  • Pausing a Siebel Server Task
  • Resuming a Siebel Server Task
  • Stopping a Siebel Server Task
  • Terminating a Siebel Server Task
  • Configuring Siebel Server Task Dynamic Parameters

8 Using the Siebel Server Manager Command-Line Interface

• Starting the Siebel Server Manager Command-Line Interface
  • Starting the Siebel Server Manager Program
  • Command-Line Flags for the Siebel Server Manager Program
  • About Error Handling for the Siebel Server Manager Program
• Recommendations for Using the Command-Line Interface
• Siebel Server Manager Commands
  • Command Syntax
  • Help Commands
  • Siebel Server Manager Environment Commands
  • List Commands
  • List Command Configuration
  • Server Group Management Commands
  • Siebel Server Management Commands
  • Component Group Definition Commands
  • Component Definition Commands
  • Reconfiguring Component Definition Commands
  • Component Management Commands
  • Task Management Commands
  • Parameter Management Commands
  • Named Subsystem Management Commands
  • System Alert Notification Commands
  • List Definition Commands
  • List Parameter Override Commands
  • Event Logging Commands
  • Server Manager Command-Line Preferences

9 Siebel Server Infrastructure Administration

• About Server Request Broker (SRBroker)
• Configuring Tasks for Server Request Broker
• About Server Request Processor (SRProc)
• About Siebel Connection Broker (SCBroker)
• About Other System Management Components
  • About Server Tables Cleanup (SvrTblCleanup)
  • About Siebel Administrator Notification (AdminNotify)
  • About Siebel Server Scheduler (SrvrSched)
• Administering the Siebel File System
  • About the Siebel File System
  • About the File System Upload and Download Process
  • About the File System Upload Transfer Process
  • About the File System Download Transfer Process
  • Partitioning the Siebel File System
    • About Partitioning the Siebel File System
    • Partitioning the File System Directories Using the sfspartition Utility
    • Parameters for the sfspartition Utility
  • Cleaning Up the Siebel File System
    • Parameters for the sfscleanup Utility
    • More Information About Some sfscleanup Parameters
    • About the sfscleanup Log File

10 Application Object Manager Administration

• About the Siebel Application Object Manager
  • About Application Object Manager Memory Allocation
• Configuring the Application Object Manager Environment
• About Application Object Manager Parameters
  • Application Object Manager Parameters in Server Manager
  • Application Object Manager Named Subsystem Parameters
    • Named Subsystems Used by Application Object Managers
    • Named Subsystem Parameters
• Administering the Application Object Manager

11 Migrating Parameters Between Environments

• About Migrating Parameters Between Environments
• About the cfgmerge Utility
• Process of Migrating Parameters Between Environments
• Running an Environment Comparison
• About Parameter Migration Scripts
• Reviewing and Editing a Parameter Migration Script
• Running a Parameter Migration Script

A Siebel Server Components and Parameters

• Siebel Server Component Groups
• Siebel Server Components
• Siebel Enterprise, Server, and Component Parameters
  • Siebel Enterprise Server Parameters
  • Siebel Server Parameters
  • Generic Parameters

B Structure of the eapps.cfg File

• About the eapps.cfg File
• Parameter Descriptions of the eapps.cfg File
  • [swe] Section
  • [defaults] Section
  • [/xxx] Section

C Parameters in Siebel Application Configuration Files

• Overview of Parameters in Siebel Application Configuration Files
• About Siebel Application Configuration Files
• Editing Siebel Application Configuration Files
• Configuration Parameters Index
• Description of Siebel Application Parameters
• Data Source Parameters
  • Parameters for DataSources Section
  • Parameters for Individual Data Source Sections

D Structure of the lbconfig.txt File

• About the lbconfig.txt File
• Session Manager Rules for the lbconfig.txt File
• Third-Party HTTP Load Balancer Rules
  • Component Rules
  • Server Rules
  • Round-Robin Rules
• Example of a Load Balancing Configuration File
  • Example of an lbconfig.txt File

Index