The MICROS Retail OSCAR POS application allows to work on customer
orders at both the POS terminal and the administration terminal and also in the
MICROS Retail OSCAR POS Web Shop.
The customer orders are generally received and
recorded at the POS terminal. Customer orders recorded via e-mail, fax or
telephone can be viewed at the administration terminal in the update program
Application -> Customer -> Customer Order
and processed in the update program Application -> Customer -> Customer Order Processing.
The settlement of a customer invoice with a „Credit“
payment type can be carried out at the administration terminal via the update
program Payment Group.
The following program description deals with:
The recording of a customer order at the POS terminal
is carried out via the <CORDER>
key. The number of the customer must have been entered via the <CUSTOMER> key beforehand. For help on
how to collect a customer order for a new customer go to "Recording
of Customer Orders for New Customers".
Customer orders can be recorded several times within a
receipt and mixed with normal sales positions. Only the turnover of the normal
positions and – if applicable – the security payment made have to be paid.
Example of a customer order at the POS terminal:
With the item recording within a customer order, the
stock will be checked for each item and displayed on the lower line of the
display.
The stock state will be displayed in the lower display
as follows:
The recording of customer orders at the administration
terminal is to be carried out via the update program Application -> Customer
-> Customer Order Processing.
A customer order necessarily requires a customer
stored in the system. If you would like to record a customer order for a new
customer you will have to store this customer in the system first.
Note:
You have to define a number range for the recording
of new customers at the POS terminal. You have to determine the number range
for the recording of new customers at the POS terminal in the update program Application -> Organisation ->
Branch -> Details 1 in the fields "Lower customer no." and "Upper CustNo Limit".
For the recording of a new customer at the POS
terminal, proceed as follows:
You can record customer orders for which the manufacturing of particular items is necessary. A precondition for this kind of customer order is that the number of the parameter record is entered in the update program Company -> Details in the field Made 2 meas. para
.
Further notes on the customer M2M can be found in the documentation Made to Measures.
The customer
order for a product manufacturing will be recorded at the POS terminal as
follows:
A security payment for a customer order is to be recorded at the POS
terminal as follows:
When
transferring a customer order only one order per receipt can be processed.