Customer order

The program description deals with the following:

Remarks on program function

The data for customer orders can be displayed for information purposes. If new customer orders are to be created, cleared or displayed, the program Application -> Customer -> Customer order working should be called up.

 Click on the graphics for further help with Customer orders.

Remarks on data fields

The following description deals with all available options for update of this basic data.

As with nearly all programs the following also applies here:

Company

Entry range permitted: numeric 1 - 9999

Enter the number of the company for which a customer order is to be displayed. If the number is not known, the data record can be selected with Search.

Branch

Entry range permitted: numeric 1 - 99999

Enter the number of the branch for which a customer order is to be displayed. If the number is not known, the data record can be selected with Search.

Order no.

Entry range permitted: numeric 1 - 9999999999999

All orders are shown in this field. It is irrelevant whether they were stored at the terminal, in the back office or in the MICROS Retail OSCAR POS Web shop.

If the number is not known, the data record can be selected with the Search.

Operator

Entry range permitted: numeric 1 - 99999999

Entry of an operator no. in this field is not possible. The system always sets the number of the signed on operator.

The operator must have been programmed under Operator and must have the necessary authorisation to use this program.

Customer no.

Entry range permitted: numeric 1 - 999999999

Enter the number of the customer for whom a customer order is to be displayed. If the number is not known, the data record can be selected with Search.

Customer name

Entry range permitted: alphanumeric max. 32 pos.

The name of the customer will be displayed in this field.

Balance

Entry range permitted: decimal max. 12 places to the left of the decimal point and 2 decimal places

Balance on the customer order.

PlacedDeposits

Entry range permitted: decimal max. 12 places to the left of the decimal point and 2 decimal places

Amount of deposit placed.

Value delivered

Entry range permitted: decimal max. 12 places to the left of the decimal point and 2 decimal places

Value of quantity delivered in a customer order.

Closing date

Entry range permitted: DDMMYYYY (day, month, year)

Recording date for finalisation (delivery) of a customer order.

Closing time

Entry range permitted: HHMMSS (hour, minute, seconds)

Time for finalisation (delivery) of a customer order.

Delivery date

Entry range permitted: DDMMYYYY (day, month, year)

The delivery date entered when a customer order is recorded.

To branch

Entry range permitted: numeric 1 - 99999

Number of the branch to which a customer order has been sent (TORDER).

The customer orders for sending to another branch (delivery branch) are created with the <TORDER> key. The orders should be finalised with a payment type and sent to the other branch.

Customer orders from the MICROS Retail OSCAR POS Web shop can also be defined for dispatch to another branch. The MICROS Retail OSCAR POS program can automatically link the post code of the customer to the appropriate branch for delivery. A list of post codes for assignment of customer orders can be defined in program Branch, button Competent postcode area.

Deposit

Entry range permitted: decimal max. 12 pos.to the left of the decimal point and 2 decimal places

The amount paid as a deposit for an open customer order is shown in this field.

Item in order

Entry range permitted: decimal, max. 11 pos. to the left of the decimal point and 3 decimal places

Number of order positions in this customer order.

Shop order no.

Entry range permitted: numeric 1 - 99999999999

This number is generated in the MICROS Retail OSCAR POS Web shop when a customer order is finalised. The order is called up at the terminal with the key <CSHOP> when the customer picks up the goods in a branch.

Order closed

Switch active: This customer order has been finalised, i.e. it has been paid up (payment type or credit).
Switch deactivated: This customer order has to be paid (outstanding).

NOTE:
Customer orders are marked as closed after being finalised at the terminal with the <CLOSEORDER> key or at the administration desk in program Customer order working if it has been voided.

Training

Switch active: .Not relevant at present
Switch deactivated: Not relevant at present

Not booked

Switch active: This customer order has only been recorded.
Switch deactivated:. This customer order has already been booked

NOTE:
Customer orders can be recorded with Application -> Customer -> Customer order working. A customer order is regarded as not recorded until it has been confirmed with <TL>, i.e. no stock recordings or order positions are recorded in the database.

Made to measures

Switch active: .This customer order is a made-to-measure.
Switch deactivated: This customer order is not a made-to measure.

 Click on the graphics for further help with setting up and handling Customer order for made-to measure.

For other branch

Switch active: This customer order is intended for dispatch to another branch.
Switch deactivated:. This customer order is not intended for dispatch to another branch.

Customer orders for another branch are booked at the terminal with keyboard event (TORDER). In addition, a Scheduler process should be set up for each system unit at which customer orders are to be booked. The customer order is sent automatically to another branch after finalisation with a payment type.

If no scheduler process is active, the customer orders to another branch are sent after completion of report Transfer order in program Customer order.

Transfer complete

Switch active: This customer order has been sent to another branch (TORDER).
Switch deactivated:. This customer order has not yet been sent to another branch.

If an active scheduler process is not available for sending customer orders automatically after finalisation with a payment type, customer orders will be sent to another branch after report Transfer of orders.

Note:
Customer orders received in the MICROS Retail OSCAR POS Web shop abd which are intended for another branch should be sent with Send shop order to branches.

Cancelled

Switch active: The customer order is cleared with button "Finalise order".
Switch deactivated:. The customer order has not been cleared.

Printed

Switch active: The customer order has been printed.
Switch deactivated:. The customer order has not been printed.

Creation date

Entry range permitted: DDMMYYYY (day, ,month, year)

Date for creation of a customer order.

Creation time

Entry range permitted: HHMMSS (hour, minute, seconds)

Time for creation of a customer order.

Receiving customer

Entry range permitted: alphanumeric max. 32 pos.

Name of recipient of a consignment for the customer order if the name differs from the customer's name entered in a customer order (TORDER) or in an MICROS Retail OSCAR POS Web shop order.

Delivery address 1

Entry range permitted: alphanumeric max. 32 pos.

First line of the delivery address of the recipient of the customer order if this name differs from the customer's name entered in a customer order (TORDER) or in an MICROS Retail OSCAR POS Web shop order.

Delivery address 2

Entry range permitted: alphanumeric max. 32 pos.

Second line of the delivery address of the recipient of the customer order if this name differs from the customer's name entered in a customer order (TORDER) or in an MICROS Retail OSCAR POS Web shop order.

Delivery address 3

Entry range permitted: alphanumeric max. 32 pos.

Third line of the delivery address of the recipient of the customer order if this name differs from the customer's name entered in a customer (TORDER) or in an MICROS Retail OSCAR POS Web shop order.

Delivery phone No.

Entry range permitted: alphanumeric max.16 pos.

Telephone no. of the recipient of the customer order if this differs from the customer's and if an entry has been made in the customer order (TORDER) or in an MICROS Retail OSCAR POS Web shop order.

Date sent

Entry range permitted: DDMMYYYY (day, month, year)

Date the customer order will be sent to another branch.

From branch

Entry range permitted: numeric 1 - 99999

Number of the branch which sent the customer order (TORDER).

Customer orders for dispatch to another branch (delivery branch) can be defined with the <TORDER> key.

Dispatch to another branch can also be defined for customer orders from the MICROS Retail OSCAR POS Web shop. The MICROS Retail OSCAR POS program can link the appropriate delivery branch automatically on the basis of the post code of the customer. A list of post codes for linkage of customer orders can be programmed in program Branch, button Competent post code area.

From order

Not relevant at present

Terminal

Entry range permitted: numeric 1 - 999999

Number of terminal on which the customer order has been recorded.

Operation

Entry range permitted: numeric 1 - 99999999

Number of the transaction under which this customer order has been stored in the system.

Transactions stored in the system can be viewed in update program Transactions.

Shop no.

Entry range permitted: numeric 1 - 99999

Number of the MICROS Retail OSCAR POS Web shop in which the customer order was created.

Customer orders from the MICROS Retail OSCAR POS Web shop are imported into the MICROS Retail OSCAR POS application in update program Application -> Shop utilities -> Shop administration, button Customers/orders from shop.

Desired delivery day

Entry range permitted: DDMMYYYY (day, month, year)

Day requested for delivery which the customer can enter in the MICROS Retail OSCAR POS Web shop for an order.

Delivery period request no.

Entry range permitted: DDMMYYYY (day, month, year)

Number of the time of day of the request delivery date which can be entered in the MICROS Retail OSCAR POS Web shop for an order.

Total price

Entry range permitted: decimal, max. 12 pos. to the left of the decimal point and 2 decimal places

Total of order, including shipping costs.

Shop shopperno.

Entry range permitted: alphanumeric max. 32 pos.

Customer no. as generated in the MICROS Retail OSCAR POS Web shop.

Statusno.

Field with firmly defined selection options

The credit limit for MICROS Retail OSCAR POS Web shop customers is updated in program Web shop customer from call up of report Update shop customers credit limits. The credit limit for MICROS Retail OSCAR POS Web shop customers is calculated on the basis of the credit limit defined in program Customer and the current balance as stored in the Customer state for each customer.

The credit limit of the customer is defined for each individual customer in program Customers. New customers in the MICROS Retail OSCAR POS Web shop can only finalise the first order with payment type Cash. The status Credit customer and the credit limit should then be updated in the MICROS Retail OSCAR POS program and are transferred to the shop with program Shop administration, button Shop upgrade.

Shop orderno. (long)

Entry range permitted: alphanumeric max. 32 pos.

Number of the customer order as generated in the MICROS Retail OSCAR POS Web shop.

Date entered

Entry range permitted: DDMMYYYY (day, month, year)

Date on which the customer order was received in the MICROS Retail OSCAR POS Web shop.

Time entered

Entry range permitted: HHMMSS (hour, minute, seconds)

Time at which the customer order was received in the MICROS Retail OSCAR POS Web shop.

Date shop transfer

Entry range permitted: DDMMYYYY (day, month, year)

Date on which the customer order from the MICROS Retail OSCAR POS Web shop was transferred to the MICROS Retail OSCAR POS program.

Customer orders from the MICROS Retail OSCAR POS Web shop are transferred to the MICROS Retail OSCAR POS program with program Shop administration, button Customers/orders from shop.

Time shop transfer

Entry range permitted: DDMMYYYY (day, month, year)

Time at which the customer order was transferred from the MICROS Retail OSCAR POS Web shop to the MICROS Retail OSCAR POS program.

Transfer of customer orders from the MICROS Retail OSCAR POS Web shop to the MICROS Retail OSCAR POS program is defined in program Shop administration, button Customers/orders from shop.

Added information delivery

Entry range permitted: alphanumeric max. 32 pos.

Additional information entered by the customer for the order in the MICROS Retail OSCAR POS Web shop.

Shipping type

Entry range permitted: numeric 1 - 99999

Number for the shipping type selected by the customer in the order in the MICROS Retail OSCAR POS Web shop.

Shipping types, e.g. freight, mail, airfreight, etc., are stored in program Shop upgrade -> Shop administration -> Shipping cost. Shipping costs can be defined for each type of shipping and these are then added to the cost of the order in the MICROS Retail OSCAR POS Web shop.

Shipping cost

Entry range permitted: decimal max. 12 pos. to the left of the decimal point and 2 decimal places

Amount for the shipping type selected by the customer in the MICROS Retail OSCAR POS Web shop order.

Payment method

Entry range permitted: numeric 1 - 99999

Number of the payment type selected by the customer in the MICROS Retail OSCAR POS Web shop order.

Address 1

Entry range permitted: alphanumeric max. 32 pos.

1st line of customer address.

Address 2

Entry range permitted: alphanumeric max. 32 pos.

2nd line of customer address

Note:
If an automatic link to a delivery branch on the basis of the post code is required of the MICROS Retail OSCAR POS program, the post code should be entered in this field. The link to the branch responsible for delivery is entered in program Branch with button Competent post code area.

Address 3

Entry range permitted: alphanumeric max. 32 pos.

3rd line of customer address.

Phone

Entry range permitted: alphanumeric max. 16 pos.

Telephone no. of customer.

Free text

Entry range permitted: alphanumeric max. 32 pos.

Additional information in conjunction with customer order.

Receiving customer

Entry range permitted: alphanumeric max. 32 pos.

Name of the person who is to receive the bill if the address differs from the customer's address and if the address was entered for an MICROS Retail OSCAR POS Web shop order.

Delivery address 1 - street

Entry range permitted: alphanumeric max. 32 pos.

1st line of the address (road) for the bill recipient if the address differs from the customer address and if the address was entered for an MICROS Retail OSCAR POS Web shop order.

Delivery address 2 – zip code

Entry range permitted: alphanumeric max. 32 pos.

2nd line of the address (post code) for the bill recipient if the address differs from the customer address and if the address was entered for an MICROS Retail OSCAR POS Web shop order.

Delivery address 3 - place

Entry range permitted: alphanumeric max. 32 pos.

3rd line of the address (town) for the bill recipient if the address differs from the customer address and if the address was entered for an MICROS Retail OSCAR POS Web shop order.

Delivery phone No.

Entry range permitted: alphanumeric max. 16 pos.

Telephone no. of the bill recipient if this no. differs from the one in the customer address and if it was entered for an MICROS Retail OSCAR POS Web shop order.

Mailed on

Entry range permitted: DDMMYYYY (day, month, year)

Date for sending an e mail to the customer with information about the delivery branch.

Note:
An e mail can be sent to the customers after call up of the report E mail to Web customers in program Web shop customer.

Mailed at

Entry range permitted: HHMMSS (hour, minute, seconds)

Entry range permitted: DDMMYYYY (day, month, year)

Time the e mail is to be sent to the customer with information on the delivery branch.

Note:
Note:
An e mail can be sent to the customers after call up of the report E mail to Web customers in program Web shop customer.

Index

MICROS Retail Deutschland GmbH
Salzufer 8
D-10587 Berlin