Room Maintenance Jump

PARAMETERS

ROOM MANAGEMENT

- - Functions - -

Component Suites

Activate component Room Functionality

Discrepant Rooms

Activate Discrepant Room Functionality. Ability to track discrepancies between the status of a room according to the Front Office compared with that of Housekeeping.

Housekeeping Task Scheduling

Activate the Housekeeping Task Scheduling functionality

Advanced Task Scheduling

Task Scheduling based on Rate Codes, Specials, Market Codes and VIP

Inspected Status

Activate the Room Status called Inspected

Out Of Order

Activate Out Of Order Functionality

Out Of Service

Activate Out of Service Functionality

Pickup Status

Activate Pickup Functionality

Room Conditions

Activate Room Conditions Functionality

Task Sheets

Activate Task Assignment Functionality

Task Companion Timer

Display Timer in the Task Companion

Ability to have Additional Task Sheets Generated.

Additional Task sheets to be created during the Generate Automatic Task Assignment process. When the 'No Service Task Sheet' option is selected, an additional Task Sheet will be created that contains all rooms that are not scheduled for service. When the 'Do Not Disturb Task Sheet' option (available when Function GUEST SERVICE STATUS is active) is selected, all Rooms that are set to Do not Disturb via the Guest Service Status screen will be assigned to a separate Task Sheet. Leaving this setting blank keeps the original Task Assignment functionality.

Guest Service Status

Set Guest Service requests for an occupied room.

Maintenance

Activate the Room Maintenance Functionality

Queue Rooms

Activate the Queue Reservations Functionality.

- - Parameters - -

Connecting Rooms

Activate Connecting Rooms

Housekeeping Sections

Housekeeping Sections

Task Companion Assistance

Controls if the ability to send Notifications from the Task Companion is allowed

- - Settings - -

Housekeeping Credits

Use Credit Assignments in Housekeeping

Task Companion Traces

Select department(s) associated to Housekeeping Traces for displaying current business date traces within the Task Companion

Update Occupied Room Status

The housekeeping module of the night audit procedure will update all vacant rooms with a higher room status in the hierarchy to the status selected here. If no status is selected then the room status of vacant rooms will not be changed. The room status hierarchy is either Dirty->Clean->Pickup->Inspected(when Inspected active) or Dirty->Pickup->Clean (when Inspected not active).

Update Vacant Room Status

ROLES / TASK PERMISSIONS

Inventory >

Manage Accommodations>

Housekeeping Tasks

Housekeeping codes

Housekeeping Attendants

Room Types

Housekeeping Schedules

Room Class

Room Conditions

Rooms

Bed Types

Out of Order/Service Reasons

Housekeeping Sections

Room Maintenance

Functional Space Management>

Function Space Typesn

Use the Room Maintenance task to record, view, or resolve maintenance requests such as changing a light bulb or repairing a faulty lock, air conditioning unit, or a leaky faucet for configured rooms.

Maintenance requests that were entered using the EZTask Room Maintenance and the Task Companion are also seen and can be managed here.

Placing a maintenance request on a room does not place the room in Out of Order/Out of Service status and does not deduct it from available inventory.

*Note: Images for the Maintenance issues can be uploaded using Image Management found in Administration > Client Relations Admin > Image Management in the Room Maintenance jump.

The Room Maintenance jump uses a simple search at the top and the option to display the search results by Date or by Reason.

Search: You can filter your search to group maintenance tasks together, or to see tasks that are still unresolved. As examples; 1) you can search for all plumbing issues, or all light bulb changes by using the Reason filter; or 2) you could combine the Reason and Status filters to see only the air conditioning issues that are still outstanding.

By Date, By Reason (see image above): The Room Maintenance results can be displayed By Date - grouped by day, week, month, older - or By Reason - such as Air Conditioning, Plumbing, Light Bulb.

The Room Maintenance Report lists all maintenance requests - resolved and unresolved. The report can be filtered by Room Class, Reason, and Room(s), and can be sorted by Room Number, Front Office (FO) Status, and Housekeeping (HK) Status.

Details include maintenance remarks; entry date, time, and user; and resolved date, time, and user.

Screen Details		Videos and Tutorials
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Room Maintenance Jump screen, shown here in two views - By Date and By Reason. Search results presented in either view can be expanded and collapsed.


Sample Room Maintenance Report (hk_maintenance) excerpt. Shown here using all codes, sorted by Room Number. The Room Maintenance Report can be printed, emailed, faxed, or simply previewed on screen.