Chapter 9: Establishing Custom Special Handling Formats (WSHF)

Purpose: Use the Special Handling Format file to define the contents of the custom special handling screen that displays in Order Entry. Custom special handling differs from standard special handling in that you can define required fields, offer additional features with a special charge, and specify valid values for input fields that the system will validate in Order Entry.

Overview: To display the custom special handling screen in Order Entry:

1. Set up the format.

2. Associate the format with an additional charge code.

3. Specify that additional charge code for the Item/Offer or Item/SKU/Offer.

See Special Handling Overview for more information on how special handling works.

Setup: There are three basic steps to setting up a custom special handling format:

1. Press F6 on the Work with Special Handling Format Screen to define the new format.

2. Enter 8 next to the new format to define the fields to display in Order Entry, then press F6 to create each field.

3. Enter valid responses for each field that you want the system to validate in Order Entry. Later, you can designate a default response by using the Change option on the Work with Special Handling Format Detail Screen.

Suppressing screen display in order entry: You can use the Suppress S/H windowSuppress S/H window for the additional charge code to prevent the Work with Custom Special Handling Screen from displaying automatically in order entry. You might want to suppress display in order to automatically add a charge to the Handling bucket on an order without requiring the order entry operator to complete or accept the information on the special handling screen.

In this chapter:

Work with Special Handling Format Screen

Create Special Handling Format Screen

Change Special Handling Format

Display Special Handling Format Screen

Work with Special Handling Format Detail Screen

Create Special Handling Format Detail Screen

Change Special Handling Format Detail Screen

Display Special Handling Format Detail Screen

Work with Special Format Response Screen

For more information:

Special Handling Overview

• associating a custom special handling format with an additional charge code or suppressing the display of the special handling screen in order entry: Establishing Additional Charge Codes (WADC)

• working with item offers and item/SKU offers: Performing Initial Item Entry (MITM)

• setting up special handling charge breaks: Using Special Handling Charge Breaks

• system control values that affect special handling:

Enter Custom Special Handling in Upper and Lower Case (D65)

Generate Custom Special Handling File (D66)

Evaluate Special Handling Charges by Order Line (D67)

Tax on Handling (B15)

Display Special Format Response Descriptions in Order Entry (E90)

Include Spaces in Special Handling Edit for Maximum Characters (F80)

• secured features:

Enter or Override Personalization Charge (A40)

Enter or Override S/H Price (B12)

• entering an item with custom special handling on an order: Work with Special Handling Screen

Work with Special Handling Format Screen

How to display this screen: Enter WSHF in the Fast path field at the top of any menu, or select Work with Special Handling Format from a menu.

MSR0594 DISPLAY Work with Special Handling Format 8/19/97 16:30:41

The EP Mail Order Company

Opt Code Description Sts Extract ?

Type options, press Enter.

2=Change 4=Delete 5=Display 8=Work with details

BZ BRONZING A N

CK CHECKS A N

EM EMBLEM A N

EN ENGRAVING A N

FI FINISHING PANTS A N

IN INVITATIONS A N

MO MONOGRAMMING A N

F3=Exit F6=Create F12=Cancel F21=Print list

F24=Select company

Field

Description

Code

This code identifies the special format.

Alphanumeric, 2 positions; optional.

Description

The description of the special format.

Alphanumeric, 30 positions; optional.

Sts (Status)

A code used to indicate whether the special format is active. Valid codes are:

A = Active

I = Inactive

The system issues a message in Order Entry when you enter an item that uses an inactive special handling format and it will not accept the item on the order.

Alphanumeric, 1 position; required.

Extract ?

This value controls whether the system will include items to receive this type of special handling in extract files. If an outside service performs special handling for you, you might want to use these files to transmit the information to them.

The system generates these files when you generate pick slips. In order to generate the files for custom special handling items, both this field and the Generate Custom Special Handling File (D66) field in the System Control file must be set to Y.

Valid values:

Y = Include items to receive this type of special handling in the custom special handling extract.

N = Do not include items to receive this type of special handling in the custom special handling extract.

Alphanumeric, 1 position; optional.

Screen Option

Procedure

Create a special handling format

Press F6 to advance to the Create Special Handling Format Screen.

Change a special handling format

Enter 2 next to a special handling format to advance to the Change Special Handling Format.

Delete a special handling format

Enter 4 next toa special handling format.

Display a special handling format

Enter 5 next to a special handling format to advance to the Display Special Handling Format Screen.

Change, delete, display or create the actual screen format, or define appropriate responses for fields on the custom special handling screen

Enter 8 next to a special handling format to advance to the Work with Special Handling Format Detail Screen.

Create Special Handling Format Screen

Purpose: At this screen, you can create and define the characteristics of a custom special handling screen.

How to display this screen: Press F6 at the Work with Special Handling Format Screen.

MSR0595 ENTER Create Special Handling Format 1/20/99 16:34:47

KAL Co.

S/H Format code . . . .

Description . . . . . .

Status . . . . . . . . . (A=Active, I=Inactive)

S/H Extract . . . . . . Y=Yes, N=No

F3=Exit F12=Cancel F22=User defined option

Field

Description

S/H format code (Special handling format code)

A code to identify the special format.

Alphanumeric, 2 positions.

Create screen: required.

Change screen: display-only.

Description

The description of the special format.

Alphanumeric, 30 positions; required.

Status

This code indicates if the special format is active. Valid values:

A = Active

I = Inactive

The system issues a message in Order Entry when you enter an item that uses an inactive special handling format and it will not accept the item on the order.

Alphanumeric, 1 position; required.

S/H extract

This value controls whether the system will include items to receive this type of special handling in extract files. If an outside service performs special handling for you, you might want to use these files to transmit information to them.

The system generates these files when you generate pick slips. In order to generate the files for custom special handling items, both this field and the Generate Custom Special Handling File (D66) field in the System Control file must be set to Y.

Y = Include items to receive this type of special handling in the custom special handling extract.

N = Do not include items to receive this type of special handling in the custom special handling extract.

Alphanumeric, 1 position; optional.

Change Special Handling Format

To change: Enter 2 next to a special handling format to advance to the Change Special Handling Format screen. You can change any information on this screen except the format code. See Create Special Handling Format Screen for field descriptions.

You can change or delete a special handling format at any time without affecting existing orders.

Display Special Handling Format Screen

To display: Enter 5 next to a special handling format to advance to the Display Special Handling Format screen. You cannot change any information on this screen. See Create Special Handling Format Screen for field descriptions.

Work with Special Handling Format Detail Screen

Purpose: Use this screen to create, change, display, or delete the actual format of a custom special handling screen or to define appropriate responses for fields on the screen.

How to display this screen: Enter 8 next to a special handling format at the Work with Special Handling Format Screen.

MSR0605 DISPLAY Work with Special Format Detail 8/19/97 16:47:12

The EP Mail Order Company

Special Format code : CK CHECKS

Opt Field Label Valid Responses / F/O Req Default Text

Default Response

Type options, press Enter.

2=Change 4=Delete 5=Display 8=Responses

NAME N Y 04 First Name/MI/

STREET ADDRESS N Y 06 Street Address

APT.# N N 07 Apartment Numb

ADDRESS N Y 14 City, State, Z

+

F3=Exit F6=Create F8=Resequence F12=Cancel

Field

Description

Special format code

A code used to identify the special format, carried over from the Work with Special Handling Format Detail Screen. You enter this code in the S/H format field in the Additional Charge Code file to link a custom special handling format screen to a type of special handling.

The description associated with the special handling format appears to the right of the code.

Alphanumeric, 2 positions; display-only.

Field label

The name of the input field as it appears on the Work with Custom Special Handling Screen in Order Entry.

Alphanumeric, 15 positions; display-only.

Valid responses

The valid values you have defined for the input field. If the field will accept any response in Order Entry without validation, this field will be blank on the Work with Special Handling Format Screen.

Responses appear on this screen separated by commas. The Work with Special Handling Format screen may not display all responses if there is not sufficient room.

Alphanumeric, 45 positions; display-only.

Default response

The value to appear automatically in the input field on the special handling screen in Order Entry. This value must also be defined in the Valid responses field, above. You can override the default value in order entry.

Alphanumeric, 25 positions; display-only.

F/O (Feature option)

This value indicates whether the input field is a feature option. A feature option is an extra feature that can be added to the item, possibly for an additional charge.

Assigning default special handling charge: Define the price and cost for the custom special handling in a required feature option field to add the base price of the special handling to the order and the base cost to the drop ship purchase order. You can also define additional feature options, with or without additional costs; the price and/or cost will be added to the order as long as you enter a valid value in the input field in order entry.

Y = Feature option

N = Not a feature option

Charge breaks? You can set up an additional charge code for special handling charge breaks in order to base the total Handling charges for an order on the number of units using the same additional charge code. If the order line is eligible, the system applies both the Charge for the matching charge break and the feature option charge. See Using Special Handling Charge Breaks for more information.

Alphanumeric, 1 position; display-only.

Req (Required)

This value indicates whether entry in the input field is required in Order Entry.

Y = Required

N = Not required.

Alphanumeric, 1 position; display-only.

Default text

This code allows you to select text from the Customer Sold-to file to default onto a Custom Special Handling Detail Line in Order Entry/Order Maintenance. Each code is associated with specific text. For example, selecting code 4 will default the first name, middle initial and last name of the sold-to customer onto a special handling detail line. The first 14 characters of the description appear to the right of the default text code. Any default text overrides valid responses. You cannot use default responses.

Valid values are:

1. First Name: 15 positions

2. Middle Initial: 1 position

3. Last Name: 25 positions

4. First Name, Middle Initial, Last Name: 41 positions

5. Company Name: 30 positions

6. Street Address: 32 positions

7. Apartment Number: 10 positions

8. Address Line 2: 32 positions

9. Address Line 3: 32 positions

10. Address Line 4: 32 positions

 

11. City: 25 positions

12. State Code: 2 positions

13. Zip Code: 10 positions

14. City, State, Zip Code: 37 positions

15. Country Code: 3 positions

16. Prefix: 3 positions

17. Suffix: 3 positions

18. Daytime Phone Number: 14 positions

19. Evening Phone Number: 14 positions

20. Fax/Mobile Phone Number: 14 positions

Note: The Third Phone Number Type (L53) system control value determines whether the third phone number is labeled the Fax or Mobile number on screens and reports.

21. Individual Placer (First Name, Middle Initial and Last Name): 41 positions

22. Individual Originator (First Name, Middle Initial and Last Name): 41 positions

Numeric, 2 positions; optional.

Screen Option

Procedure

Add a field to the custom special handling format screen

Press F6 to advance to the Create Special Handling Format Detail Screen.

Change a field on the custom special handling format screen

Enter 2 next to a field to advance to the Change Special Handling Format Detail Screen.

Delete a field on the custom special handling format screen

Enter 4 next to a field.

Display a field on the custom special handling format screen

Enter 5 next to a field to advance to the Display Special Handling Format Detail Screen.

Change, delete, display or create the appropriate responses for a field on the custom special handling screen

Enter 8 next to a field to advance to the Work with Special Format Response Screen.

Adjust the sequence of the fields on the custom special handling screen

Press F8 to update the structure of the custom special handling screen based on the specified sequence.

Create Special Handling Format Detail Screen

Purpose: At this screen, you can define the characteristics of a field that appears on the custom special handling screen.

How to display this screen: At the Work with Special Handling Format Detail Screen, press F6.

MSR0607 ENTER Create Special Format Detail 8/15/97 11:29:24

The Mail Order Company

Special Format code . . . : EM EMBLEM

Display sequence . . . . .

Field label . . . . . . . .

Required field . . . . . . (Y,N)

Feature option . . . . . . (Y,N)

Default price . . . . . . .

Default price % . . . . . .

Default cost . . . . . . .

Default cost % . . . . . .

Default text . . . . . . .

Max # Characters . . . . . (0-45)

Cross Reference . . . . . .

F3=Exit F12=Cancel

Field

Description

Special format code

A code used to identify the special format, carried over from the Work with Special Handling Format Detail Screen. You enter this code in the S/H format field in the Additional Charge Code file to link a custom special handling format screen to a type of special handling.

The description associated with the special handling format appears to the right of the code.

Alphanumeric, 2 positions; display-only.

Display sequence

This code controls the order in which the input fields display on the Work with Custom Special Handling Screen in order entry. The fields display in ascending numeric sequence.

Numeric, 3 positions; required.

Field label

The name of the input field as it appears on the Work with Custom Special Handling Screen in order entry.

Alphanumeric, 15 positions; required.

Required field

This value indicates whether entry in the input field is required in order entry.

Y = Required

N = Not required

Alphanumeric, 1 position; required.

Feature option

This value indicates whether the input field is a feature option. A feature option is an extra feature that can be added to the item, possibly for an additional charge.

Assigning default special handling charge: Define the price and cost for the custom special handling in a required feature option field to add the base price of the special handling to the order and the base cost to the drop ship purchase order. You can also define additional feature options, with or without additional costs; the price and/or cost will be added to the order as long as you enter a valid value in the input field in order entry.

Y = Feature option

N = Not a feature option

Charge breaks? You can set up an additional charge code for special handling charge breaks in order to base the total Handling charges for an order on the number of units using the same additional charge code. If the order line is eligible, the system applies both the Charge for the matching charge break and the feature option charge. See Using Special Handling Charge Breaks for more information.

Alphanumeric, 1 position; required.

Default price

Use this field to define the unit price to charge the customer for the feature option. This amount defaults to the Work with Custom Special Handling Screen in order entry if the Feature option field is set to Y. Except in the case of an override as listed below, the system adds this price to the total handling charge on the order if the customer purchases the feature option.

Set items: If the Copy Set Master Special Handling to Set Components (J39) system control value is set to Y, the system copies this default price from your entries at the master item level to each eligible set component item; however, you can override the default price:

• in the S/H price field for the item offer or SKU offer: see Performing Initial Item Entry (MITM) for information on creating item offers and SKU offers

• in order entry if you have authority to do so, based on the Enter or Override Personalization Charge (A40) secured feature.

 

Note: The Evaluate Special Handling Charges by Order Line (D67) field in the System Control file controls whether the handling charge added to the order is based on the number of order lines with special handling or on the total unit quantity.

You can enter a price only if the Feature option field is set to Y and the Default price % field is blank. This is not a required field, even for feature options.

Numeric, 7 positions with a 2-place decimal; optional.

Default price %

Use this field to define the percentage used to calculate the price of the feature option. Except in the case of an override as listed below, the system adds this price to the total handling charge on the order if the customer purchases the feature option. The percentage is calculated based on the selling price of the item.

You can override the default price:

• in the S/H price field for the item offer or SKU offer: see Performing Initial Item Entry (MITM) for information on creating item offers and SKU offers

• in order entry if you have authority to do so, based on the Enter or Override Personalization Charge (A40) secured feature.

Note:

• The Evaluate Special Handling Charges by Order Line (D67) field in the System Control file controls whether the handling charge added to the order is based on the number of order lines with special handling or on the total unit quantity.

• Using a default price % is not implemented for special handling that applies to set items. See Setting Up Special Handing for Sets for more information.

You can enter a price percentage only if the Feature option field is set to Y and the Default price field is blank.

Numeric, 5 positions with a 2-place decimal; optional.

Default cost

The unit cost of the feature option for drop ship purchase orders. This cost does not display in order entry or on pick slips; it is the amount that you pay the vendor for the special handling.

Note: When a special handling format is set to suppress display in order entry, the system creates a purchase order detail line for the special handling only if there is a default response specified for the special handling detail line.

You can complete this field only if the Feature option field is set to Y and the Default cost % field is blank.

Numeric, 11 positions with a 4-place decimal; optional.

Default cost %

A percentage used to compute the cost of the item for drop ship purchase orders, determined as follows:

 

Cost percentage * Item cost = Unit cost

 

This cost does not display in order entry or on pick slips; it is the amount that you pay the vendor for the special handling.

Note: When a special handling format is set to suppress display in order entry, the system creates a purchase order detail line for the special handling only if there is a default response specified for the special handling detail line.

You can complete this field only if the Feature option field is set to Y and the Default cost field is blank.

Numeric, 5 positions with a 2-place decimal; optional.

Default text

This code allows you to select text from the customer record to default onto a custom special handling detail line in order entry. Each code is associated with specific text. For a list of the codes and the default text associated with each code, see Work with Special Handling Format Detail Screen.

Note: Using default text is not implemented for orders you create through the order API or the e-commerce interface.

Numeric, 2 positions; optional.

Max # characters

This value indicates the maximum number of characters allowed for this special handling detail line. You can define any number from 0 to 45. If you define 0 as the maximum number, it is treated as a blank field and allows the maximum 45 characters to be used. The value you select will display to the right of this field.

Text cannot exceed the maximum number of characters allowed in the special format detail file. A message similar to the following displays if your entry exceeds the maximum number of characters allowed in the special format detail file:

 

Exceeds Maximum Characters Allowed

 

If the Include Spaces in Special Handling Edit for Maximum Characters (F80) system control value is set to Y, the system includes spaces in the edit to determine the maximum number of characters allowed for a custom special handling input field.

 

Example: When this system control value is set to Y, the Exceeds Maximum Characters Allowed error message displays if a user enters Paws and Claws Limited Supplies in an input field that is set up with a maximum character length of 30 positions. If this system control value is set to N or blank, the system would not display the error message since the number of characters not including spaces is 27.

Numeric, 2 positions; optional.

Cross reference

A code used to cross reference between the special handling format detail in CWDirect and the element's code on the manufacturing system. The manufacturing system records this cross reference code in the Order Special Format file when a special format defined with this code is used in order entry.

Alphanumeric, 3 positions; optional.

Change Special Handling Format Detail Screen

To change: Enter 2 next to a special handling format detail to advance to the Change Special Format Detail screen. You can change any information on this screen except the format code. See Create Special Handling Format Detail Screen for field descriptions.

Display Special Handling Format Detail Screen

To display: Enter 5 next to a special handling format detail to advance to the Display Special Format Detail screen. You cannot change any information on this screen. See Create Special Handling Format Detail Screen for field descriptions.

Work with Special Format Response Screen

Purpose: Use this screen to create, change or delete valid responses of fields that appear on the custom special handling screen.

You need to enter responses only if you want the system to validate responses for this field in order entry. Any default text used overrides valid responses in Order Entry/Order Maintenance. Otherwise, this screen displays only free-form entry fields for valid responses. Enter one response per line.

How to display this screen: This screen opens automatically after you create a Special Handling Format Detail record. You can also display this screen by entering 8 next to an existing Detail record at the Work with Special Handling Format Detail Screen.

MSR0610 CHANGE Work with Special Format Response 8/15/97 13:05:17

The Mail Order Company

Special Format code . : EM EMBLEM

Field label . . . . . : COLOR

Valid Responses/Desc

B01

navy blue

G2236

evergreen

R09

cherry red

F3=Exit F12=Cancel

Defining responses: To create valid responses for a field on the custom special handling screen, enter one desired response(s) per line.

A second line displays under the first line where you can enter the description of the valid response if the Display Special Format Response Descriptions in Order Entry (E90) system control value is set to Y. Entering response descriptions is helpful if you use codes to represent valid responses. For example, if you identify the color black with the code 8859, order entry operators can identify code 8859 as black by referring to the valid response description field.

Note: If the Enter Custom Special Handling in Upper and Lower Case (D65) field in the System Control file is set to Y, you can enter case-sensitive responses in this field in Order Entry.

You can define an unlimited number of responses for a field by using Shift/Roll or Page Down to display additional input fields on the Work with Special Format Response screen (not all responses may appear, however, on the Work with Special Format Detail screen).

If you enter any valid responses on this screen, the system will validate your responses in Order Entry and accept only responses that you have defined here. If the Display Special Format Response Descriptions in Order Entry (E90) system control value is set to Y, the description of the valid response will be validated in Order Entry as well.

Responses for feature options: When defining responses for a feature option, remember that the system will add the price defined for the feature option to the order if you enter any valid response in Order Entry.

You can use a required feature option to add the price of the basic special handling to the order. You can then add additional feature options if desired, with or without associated prices.

Identifying a default response: You can define a default response for the field by entering 2 next to the detail record. Enter the desired default in the Default response field on the Change Special Format screen. The system validates your entry against the responses you have previously defined for the field.

Displaying responses: Enter 8 next to a Detail record at the Work with Special Handling Format Detail Screen to review the valid responses for a field on the custom special handling screen.

Changing or deleting: Press F8 at the Work with Special Format Response Screen to update or delete a response.

Type over the existing value to update the response or Field Exit through the response to delete it.

CS01_09 CWDirect 18.0 August 2015 OTN