Part E: Performing Order Maintenance

In this part: These chapters describe how to update an existing order on the system:

• Chapter 62: Introducing Order Maintenance describes how to access Order Maintenance to update an existing order and lists the features and restrictions of this program.

• Chapter 63: Selecting an Order for Maintenance describes how to identify the order you wish to update or how to locate a particular order from a scan of orders.

• Chapter 64: Work with Order Screen lists the fields you can update on the Work With Order screen, describes the results of your updates, and identifies any conditions or restrictions for updating each field.

• Chapter 65: Changing Item Detail Line Information lists the fields you can update on the Work With Order Line screen, describes the results of your updates, and identifies any conditions or restrictions for updating each field for a specific item on the order.

• Chapter 66: Adding an Item describes how to add an item to an existing order or how to reopen a closed or canceled order when you add an item.

• Chapter 67: Increasing the Quantity Ordered describes how to increase or decrease the number of units ordered of an item and describes how to account for the item cancellation when you reduce the quantity ordered.

• Chapter 68: Canceling an Item describes how to cancel a single, unshipped order detail line on an existing order and describes how to account for the item cancellation from the order.

• Chapter 69: Canceling an Order through Order Maintenance describes how to cancel an entire order and describes how to account for the item cancellations resulting from the order cancellation.

• Chapter 70: Returning and Exchanging Items describes how to perform an item return or exchange by first creating a return authorization, receiving the merchandise return, and crediting the customer.

• Chapter 71: Enter Payment Methods Screen describes how to add a payment method to the order to release it from hold or how to change or delete payment information already defined for the order.

• Chapter 72: Adding a Recipient Order describes how to enter an additional order to an existing order that will ship to a different address.

• Chapter 73: Applying a Credit Balance describes how to apply accounts receivable credits through the pop-up windows that appear if the Process A/R Credits Immediately (E80) system control value is set to Y.