If you have multiple customer-facing sites created, you can configure Commerce Service Center, using Site Administration, to share data between the sites. Sites can be used for such things as providing localized store information, branded segments, or creating running promotions.
Multiple sites within Commerce Service Center allow the agent to select a specific site, search throughout sites, and to set site context. Site context ensures that configuration of the current site will affect the Commerce Service Center display and control the availability of assets such as products, SKUs, catalogs, and price lists. When an agent changes from one site to another the site context and potentially the available assets will also change.
When configuring your system, you identify the assets that are available to each site using Site Administration or Oracle Commerce Merchandising. The sites that can be accessed by Commerce Service Center are configured using Site Administration in the Business Control Center. These settings include:
Enabled Site – Sites that are available to Oracle Commerce Platform applications such as Commerce Service Center
Commerce Site – Sites that are displayed in a Core Commerce application
Site Icon – An icon that identifies each site. The pixel limit for icons is 16x16
Default Site – Sets the site context when the agent logs in. This information is obtained from the site repository
Default Catalog – The catalog to use with a site unless other selection logic is available
Default Price List and Sale Price List – Price lists to use with a site unless other selection logic is available
Site Priority – Identifies the priority of the site if it is a member of multiple sites
For additional information on configuring Commerce Service Center using Site Administration, refer to the Multisite Administration Guide.
Additionally, you can configure agent access to individual sites or site groups. Site access control allows you to configure an environment where agents from the same call center may not have access to all of your customer-facing sites. For information on setting site security, refer to the Controlling Site Access section.