An agent’s profile defines their appeasement limit. If an agent does not have a specified appeasement limit available in their profile, Commerce Service Center will use the global default appeasement limit for that currency. The default appeasement limit is configured in the /atg/commerce/custsvc/util/
CSRConfigurator component with the defaultAppeasementLimits property. The appeasement limit is based upon the currency of the order, such as:

defaultAppeasementLimits=USD=500.00

To allow an agent to have an unlimited appeasement limit, set the defaultAppeasementLImits to a value of -1, or update the agent’s access rights to contain the cmcApprovals access right.