The Oracle Commerce Cloud Service provides agents with the ability to ship items in a single order to either a single shipping address/shipping method or to multiple shipping addresses using multiple shipping methods. If the shopper purchases more than one item (or more than one of a single item), the shopper can have the items shipped to separate addresses.
To use order shipping for single or multiple shipping addresses:
On the Create Order page, in the Order Items section, a link provides the choice to ship to a single address or multiple shipping addresses.
Important: Clicking the Ship to Multiple Addresses link allows the shopper to ship items available in the order to multiple addresses using multiple shipping methods. Clicking the Ship All Items to One Address link sets the order to ship to a single address using a single shipping method.
Note: The columns displayed on this page for orders shipped to a single address are Product, Price, Quantity, and Subtotal. The columns displayed for orders shipped to multiple addresses are Product, Price, Quantity, Ship To, Shipping Method, and Subtotal.
Add items to the order as explained in the Create New Orders section.
For orders shipped to a single address, in the Shipping Details section, select the address from the address book and shipping method from the menu.
Note: The chosen address determines the shipping method available in the menu.
For orders shipped to multiple addresses, do the following:
Use the Ship To menu to select the address for the item or items. The menu lists addresses and address nicknames (to abbreviate the address information) currently available in the address book for this shopper. Addresses are listed with first and last name, street/post office box, and city/state. If the address is not listed, click the Add a New Address choice from the menu.
Important: Adding the address using the Use the Ship To menu only adds the address within the order but does not add the address to the address book. Click the Address Book button located in the Shipping Details section to add the new address to the address book.
Depending upon the shipping address chosen from the menu, the Shipping Method menu lists the available methods.
With multiple quantities of a single item (for example, 3 @ $24.99), shoppers can also send items to multiple addresses.
Click the Dispatch to Additional Addresses link to select the quantity of each item to be sent to each address. A new row is added to the item section with a default value of 0 (zero) in the Quantity field.
Add the quantity to ship, the shipping address, and shipping method to this new row. Click Update to make changes to the row.
Important: The original quantity does not automatically change to reflect the quantity sent to the additional shipping address. For example, if the shopper placed a total quantity of 3 glasses in her cart, and wanted 1 glass shipped to another address, entering 1 in the new Quantity row does not decrease the original amount to 2. Manually change the original quantity to 2 to avoid charging the shopper for 4 glasses.
In the Shipping Details section, the addresses are displayed associated with the order, along with the shipping choices and the prices associated with each shipment: method, subtotal, shipping costs, tax, and order total for each shipment.
In the Payment Details section, the Billing Address menu shows a list of addresses the shopper can choose from. The fields under the menu display the associated information. The agent can update these fields if necessary.
Important: The updated billing information is not saved when changes are made to the Billing Address fields. If the shopper wants the address updated or if the shopper wants to use a new billing address for future orders, the agent must make the changes in the address book.
Once the order is placed, the associated order details page shows the shipping address and shipping method for each item. Included are the shipping choices and the prices associated with each shipment: method, subtotal, shipping costs, tax, and order total.
