There may be situations where the customer is having issues with placing an order, so the order is in progress but incomplete.
To assist with an in-process or incomplete customer order:
Conduct a customer search.
Under Customer Results, in the Cart column, click the Complete link. The Order Details page appears.
Note: If the customer does not have an order in progress, the Cart Action is displayed as New.
Add or delete items, add promotion codes, shipping and payment details, and add notes as necessary.
Note: For more information on adding and editing order details, see the Create new orders section.
Once all item and customer information has been added to the order, click Place Order.
