The address book is available to the agent when creating an order. On the Order page, Shipping Details, under Shipping Address, the agent can view the current default address. If the agent wants to select a different shipping address for the order, he or she can click the Address Book button. The Address Book page is displayed showing the current list of available shipping addresses.
On the Address Book page, the agent can:
Click Ship to this Address to select an address for the order.
Click Edit to make changes to existing addresses, including selecting a new default shipping address.
Click New Shipping Address to create an additional address for this account. When creating a new address, the agent can click the check box to select it as the default.
Note: The address book is available to the agent when amending orders.
Note: For accounts-based commerce shoppers, the agent cannot add or edit the shipping or billing address information as it is set for the account associated with the shopper. This feature may not be enabled in your environment.
