Each user accessing the Oracle Commerce Cloud Service Agent Console must have a valid user account. One default Administrator account is included with your Oracle Commerce Cloud Service instance, but an administrator must create additional profiles manually. For more information on other Oracle Commerce Cloud Service settings, see Using Oracle Commerce Cloud Service.
The roles available for users of the Agent Console are CS Agent and CS Agent Supervisor. The difference between the roles is that the CS Agent Supervisor can process manual adjustments for refunds. For more information, see the Process returns section.
To create a profile for an Agent Console user:
Log into the Oracle Commerce Cloud Service dashboard using your admin user ID and password.
Click Settings.
Click Access Control.
Click New User.
Enter the information that identifies the new user, and select the CS Agent or CS Agent Supervisor role.
Click Save.
Note: If a user with another role tries to log into the Agent Console, he or she receives a dialog stating the user has entered an incorrect user name or password.
