Your business can create announcements and quick links for your agents that are displayed on the dashboard.
To create announcements and quick links:
Log into the Oracle Commerce Cloud Service dashboard using your admin user ID and password.
Click Settings.
Click Agent Console Settings, and then the Announcements or Quick Links tab.
For announcements, do the following:
Click New Announcement. The Announcements dialog appears.
Use the text field to create the announcement. A variety of text tools are available to customize the announcement.
Click the Enabled checkbox to publish the announcement to the agent dashboard or keep the checkbox clear to use the announcement at a later time.
Click Create.
For quick links, do the following:
Click New Link. The New Link dialog appears.
Enter the link title text and the URL for the link in the fields.
Click Enable to publish the quick link to the agent dashboard or keep the checkbox clear to use the quick link at a later time.
Click Create.
