The exchange processing on Commerce happens in the following steps:
The exchange request is created along with a new order for the exchange created.
The exchange and the order are submitted to the Order Management Cloud as part of this integration.
The exchange request is submitted to the Order Management Cloud for receiving the goods.
As the status of the exchange is set to Received, the new order created as part of the exchange is submitted to the Order Management Cloud for fulfillment.
The flow for return and the order creation is the same as described in the previous sections. The order is submitted to Order Management only when the return information is available in the Commerce Cloud. The flows for the exchange are the same as previously described.
