2Finding and Using Siebel Assignment Manager Information
Finding and Using Siebel Assignment Manager Information
This chapter covers how to find and use information in Siebel Assignment Manager Administration Guide and in other sources relevant to Oracle's Siebel Assignment Manager. It includes the following topics:
How to Use the Siebel Assignment Manager Administration Guide
This guide provides information necessary to configure, administer, and implement Siebel Assignment Manager. Chapters are organized in a way that allows users to move throughout the guide for various tasks. Use the following table as a guideline to determine which chapters to review and familiarize yourself with before using Assignment Manager.
Chapter or Appendix |
Administrator |
Developer |
|---|---|---|
What's New in Siebel Assignment Manager Administration Guide, Siebel Innovation Pack 2017, Rev. A |
Yes |
Yes |
Yes |
Yes |
|
Yes |
Yes |
|
Yes |
Yes |
|
Yes |
No |
|
No |
Yes |
|
Yes |
Yes |
|
Yes |
No |
|
Yes |
No |
|
No |
Yes |
|
Yes |
Yes |
|
Yes |
No |
|
Yes |
No |
Important Siebel Assignment Manager Resources
Several server processes for Siebel Business Applications contribute to Siebel Assignment Manager functionality. The resources described in this topic provide additional information relevant to Assignment Manager.
Technical Documentation
The following Siebel documentation should be used as additional references when using Assignment Manager with other Siebel Server processes and Siebel Business Applications product modules:
Siebel Business Process Framework: Workflow Guide for information about business processes and workflows.
Siebel Object Types Reference for descriptions of and usage comments for assignment object properties.
Using Siebel Tools for information about how to modify standard Siebel objects and create new objects to meet your organization's business requirements, and for information about how to migrate customizations from the development environment to the production environment.
Siebel deployment documentation, including:
Siebel Deployment Planning Guide to familiarize yourself with the basics of the underlying Siebel Business Applications architecture.
Siebel Installation Guide for the operating system you are using for information about installing and configuring the Siebel CRM environment.
Siebel System Administration Guide for details on how to administer, maintain, and expand your Siebel servers.
Configuring Siebel Business Applications for information about configuring Siebel Business Applications using Siebel Tools.
Siebel System Monitoring and Diagnostics Guide.
Going Live with Siebel Business Applications for information about how to migrate customizations from the development environment to the production environment.
Siebel Security Guide for information about built-in seed data in the enterprise database, such as employee, position, and organization records.
Siebel Performance Tuning Guide for information about tuning and monitoring specific areas of the Siebel Business Applications architecture and infrastructure, such as the Siebel Server infrastructure and Siebel Workflow.
Siebel Data Model Reference on My Oracle Support for information about how data used by Siebel Business Applications is stored in a standard relational DBMS such as Oracle Database, IBM DB2, or Microsoft SQL Server.
This reference also defines some of the data integrity constraints validated by Siebel Business Applications. Use this reference for running limited-scope queries and managing processes like call scripting.
Siebel eScript Language Reference for information about writing scripts to extend Assignment Manager functionality.
Siebel SmartScript Administration Guide for information about using Siebel SmartScript to trigger assignments.
Oracle Technology Network and My Oracle Support
Oracle Global Customer Support Web sites provide search-engine access to alerts, bulletins, troubleshooting information, topics on the Siebel Bookshelf, and other important information.
System requirements and supported platform certifications are available from the Certifications tab on My Oracle Support. For more information, see 1492194.1 (Article ID) on My Oracle Support.
Siebel CRM Update Guide and Release Notes on My Oracle Support. The most current information on known product anomalies and workarounds and any late-breaking information that Siebel Assignment Manager Administration Guide may not yet contain. Release Notes are categorized as a Readme Doc Type on My Oracle Support.
Bulletin documents. Important information on specific Assignment Manager issues. Documents formerly published as Siebel Technical Notes are categorized as a Bulletin Doc Type on My Oracle Support. Documents of particular importance include:
Article ID 476985.1, formerly published as Siebel Technical Note 436.
Article ID 477360.1, formerly published as Siebel Technical Note 527.
How To documents. Information on various Assignment Manager topics. Documents formerly published as Siebel FAQs are categorized as a How To Doc Type on My Oracle Support. Documents of particular importance include:
Article ID 475577.1, formerly published as Siebel FAQ 1004.
Article ID 476384.1, formerly published as Siebel FAQ 1629.
Article ID 476619.1, formerly published as Siebel FAQ 1762.
Article ID 478127.1, formerly published as Siebel FAQ 2202.
Alerts. Time-critical information on key product behaviors and issues. Alerts are located on My Oracle Support.
Information on Siebel Assignment Manager Seed Data
Siebel Business Applications include a sample database that contains example data of various kinds and that you can use in demonstrating, evaluating, or experimenting with the Siebel Mobile Web Client and Siebel Tools. For more information about the sample database, see the Siebel Installation Guide for the operating system you are using.
The enterprise database for your Siebel Business Applications contains some built-in seed data, such as employee, position, and organization records. You can use this seed data for training or testing, or as templates for the real data that you enter. For more information about seed data, including descriptions of seed data records, see Siebel Security Guide.