Extreme Scale, Sophisticated CRM
Siebel CRM's metadata-driven architecture enables rapid application design and provides extreme performance, scalability, and reliability. The “secret sauce” behind this extreme-scale architecture allows customers to add a host of new applications, modules, and functionalities with no disruptions.
Cloud or on-premises
Choice of deployment modes either in your own data center or hosted in the cloud. Reduce TCO and improve agility with dynamic scaling by running Siebel CRM on Oracle Cloud Infrastructure. With the Oracle Cloud you can achieve lower TCO than on-premises and competing clouds, deliver superior performance backed by SLAs, and many more unique capabilities that enhance infrastructure availability, security, and control.
CI/CD and zero downtime
Take advantage of high availability support with load balancing and clustering at multiple layers of the application stack. Application updates in most scenarios can be delivered to end users in near zero downtime, without restarting the application. Restful APIs let you build automated CI/CD pipelines for application migration and deployment.
Containers
Deploy Siebel CRM as Docker containers with Kubernetes orchestration on-premises or in the cloud. This provides for the rapid provisioning of a complete Siebel CRM enterprise as well as deploying new monthly Siebel CRM release updates into existing environments.
Integration
Flexible integration options enable the Siebel CRM application to be the front- to back-office hub of any organization, in any industry. Integrate within three robust integration layers—the UI layer, the business layer, and the database layer—for incredible scale and performance across both on-premises and cloud architectures.
Event Driven Communications
Siebel CRM Event Pub/Sub is a new framework for Event Driven Communication between Siebel Components and external event driven systems. This allows event publishing to and consuming from Kafka, considering various use cases of a typical Siebel CRM implementation. Kafka is a distributed event store and stream-processing platform.
Performance metrics monitoring
Identify performance problems automatically with Siebel Application Response Management (ARM). Collect critical performance and timing data, making it possible to profile the execution of requests throughout Siebel CRM.
Customer success with Siebel platform innovations
Rabobank
15,000 concurrent agents
Achieve daily updates to their mission-critical application.
die Mobiliar
8,000users
Reduced downtime from 8 hrs to 1 hr using new DevOps features.
Vodafone
200,000 orders per day
The largest Siebel CRM deployment running on OCI with Kubernetes worldwide.
American Airlines
100m+ members
Biggest Siebel Loyalty implementation worldwide running on OCI with Kubernetes.