Contents
1 What’s New in This Release
- What’s New in Siebel eSales Administration Guide, Siebel CRM 20.1 Update
- What’s New in Siebel eSales Administration Guide, Siebel CRM 19.1 Update
2 Siebel eSales Overview
3 Setting Up Siebel eSales
- Setting Up Siebel eSales
- Process of Setting Up Siebel eSales
- Installing Siebel Business Applications
- Setting Up Order Management for Siebel eSales
- Customizing the eSales User Interface
- Creating Multilingual eSales Web Sites
- Controlling User Access to the eSales Web Site
- Configuring Siebel eSales
- Setting Up Personalization for Siebel eSales
- Setting Up Shipping Charge Calculations for Siebel eSales
- Encrypting Credit Card Data with RC2 Encryption
- Customizing Email Notifications for Siebel eSales
- Activating Workflows for Siebel eSales
4 Integrating Siebel eSales with Third-Party Payment Applications
- Integrating Siebel eSales with Third-Party Payment Applications
- About CyberSource Internet Commerce Suite
- Installing CyberSource Software
- Enabling Credit Card Transactions with CyberSource
- CyberSource Integration with Siebel eSales
- Customizing Cybersource Integration
- Modifying the Scripts in the CyberSource Adapter Service
- Passing Data from Other Fields in the Siebel Database
- Passing Data from Fields Not in the Siebel Database
- Calling the Credit Card Transaction Service from Other Places in Siebel eSales
- Calling the Credit Card Transaction Service from Other Business Components
- Using Other Third-Party Payment Applications
5 Integrating Siebel eSales with Third-Party Shipment Tracking Applications
- Integrating Siebel eSales with Third-Party Shipment Tracking Applications
- About Shipment Tracking Applications
- Process of Setting Up Shipment Tracking
6 Administering Siebel eSales
- Administering Siebel eSales
- Setting Quote Expiration Dates
- Managing Anonymous Shopping Carts
- About Setting Up Customer Accounts
- Modifying Credit Card Charges
7 Siebel eSales Shopping Cart
- Siebel eSales Shopping Cart
- About eSales Shopping Cart
- Quote Types in Siebel eSales
- Shopping Service Business Service
- Run-Time Events in Siebel eSales
- Object Manager Support for Shopping Cart
8 Siebel eSales Workflow Reference
- Siebel eSales Workflow Reference
- About Siebel eSales Workflows
- Activating Siebel eSales Workflows
- Siebel eSales Checkout Workflows
- SS Start Checkout Process
- Credit Check - Quotes (eSales)
- eSales - Enter Shipping Details Process
- SS Save Shipping Address Details Process
- eSales - Enter Payment Details Process
- SS Save Payment Details Process
- eSales - Complete Checkout Process
- eSales - Authorize Order Process
- SS Authorize Order Process
- eSales - Save Credit Card
- SS Set Shipping Checkout Mode Process
- eSales - Save Shipping Address
- eSales - Save Account Shipping Address
- eSales - Set Primary Account Address
- eSales - Setting PO Status
- eSales - Current User Type
- SS Change Checkout Contact Detail Process
- SS Cancel Checkout Process
- Siebel eSales Notification Workflows
- Siebel eSales Purchase Approval Workflows
- Siebel eSales Order Modification Workflows
- Siebel eSales Error Message and View Display Workflows
- Auction Workflow
9 Shopping Service Methods Reference
- Shopping Service Methods Reference
- About the Shopping Service Business Service
- Siebel eSales User Action Methods
- Siebel eSales Workflow Methods
- SaveCartAsTemplate Method
- SaveCartAsQuote Method
- DiscardCart Method
- OrderQuote Method
- ValidQuote Method
- RemoveInvalidItems Method
- CreateOrder Method
- Reorder Method
- GetShoppingCartStatus Method
- MoveToCart Method
- RepriceQuote Method
- SelectPrimary Method
- SetBusCompFields Method
- ValidatePayment Method
- ValidateAddress Method
- SetPendingRequest Method