Answer Ribbon
A standard ribbon exists for working with answers.
| Group/Button | Description |
|---|---|
| Editor | |
| Undock | Click this button to undock the answer editor from the console and display it in a separate window. |
| Save | |
| Save | Click this button to save the answer without closing it. The
answer remains open. When you save an answer, it is evaluated by the rules engine. If your administrator added answer rules and the answer matches one or more of those rules, it is possible that the answer will be modified by rule actions when you save it. For example, a rule can change an answer status or answer access level. See Overview of Business Rules. |
| Save and Close | Click this button to save and close the answer. |
| Actions With the exception of the New button, the buttons in this group are not enabled until after you have saved the answer you are adding. |
|
| New | Click this button to add an answer. See Add an Answer. |
| Refresh | Click this button to refresh the current answer. |
| Preview | Click this button to view the answer as it will appear to your customers. See Preview an Answer. |
| Check Links | Click this button to check the validity of hyperlinks and answer links in the answer. See Validate Links in an Answer. |
| Validate Category Links | Click this button to check if the products and categories you selected for the answer are
linked. If the categories you selected are linked to selected products, a message informs you that all selected categories are linked to at least one selected product. If you select one or more categories that are not linked to the products you selected, a message lists the categories that are not linked to any of the selected products. See Product Linking. |
| Click this button to print the answer. See Print a Record. | |
| Copy | Click this button to copy the answer. See Copy a Record. |
| Delete | Caution: Deleting an answer affects all relationships
associated with the answer. Click this button to delete the
answer. See Delete an Answer. |
| Proofing | |
| Spell Check | Click this button to check the spelling of any answer fields that have spell check enabled. Text on the answer Content tab is automatically checked for correct spelling. See Spell Checking. |
| Links and Info | |
| Links | Click this button to select a URL from the list of links added by your administrator. |
| Info | Hover over this button to see details about the answer, including when it was created and last updated, the staff member who last edited it, and the date of the last answer update notification. If the answer is in a rules state or has an escalation level, that information also appears. |