Overview of the Content Pane

The content pane is the area of the console that displays the report or other item you select from a navigation list, from your list of recent items, or from the file menu.

The content pane also displays results from a search. The exact placement of the content pane depends on whether you’ve one or two navigation panes on the Service Console. In the default configuration, the content pane displays in the middle of the console.

You may work with any of the following items on the content pane.

• Reports—Access a custom report to edit the report definition or a standard or custom report to generate the report.
• Dashboards—Access a dashboard, which is any combination of reports that display together in one report.
• Records—Access a report containing a list of records and select one or more to open. See Open an Incident for Editing. You can also open an individual record from the Recent Items tool window. See Available Actions from the Recent Items List.
• Explorers—Access any of several components and configuration items that display information in hierarchical folders. See Associate Products and Categories to an Answer.
• Notifications—Access your messages when there’s a change in the status of your incidents and answers in Service, mailings and campaigns in Outreach, or opportunities. You’ll also receive a notification when you’re assigned a new incident, answer, or opportunity. See Notifications.
• Search results—Access items and records from a standard search or a Quick Search. See Record Search Options. (The Quick Search menu is a default tool window that displays on the navigation pane. See Navigation Pane for details about tool windows.)

To change the way information displays on the content pane, including the content pane tabs, see Application Options.