1. Account Administration
  2. Email for Administrators
  3. DomainKeys Identified Mail (DKIM)
  4. Procedures to Set Up DKIM in Your Production Account
  5. Enter Email Domains in NetSuite

Enter Email Domains in NetSuite

A user with an Administrator role or a user with the Full level of the Set Up Company permission can enter email domains in NetSuite. NetSuite generates the necessary information for you to create and publish two CNAME records in DNS for each domain and for each subdomain from which you want to send email.

Note:

For more information about campaigns and bulk email, see Campaign Email Domains.

Repeat the following procedures for each domain and each subdomain from which you want to send email.

To set up Email Domains in your NetSuite account:

  1. Go to Setup > Company > Email > Email Preferences.

  2. Click the Email Domains (DKIM) subtab.

  3. In the Domain Name field, enter the domain name (or subdomain name) you are using to send email from NetSuite. For example:

    • If the email address from which you are sending email is jwolfe@wolfeelectronics.com, wolfeelectronics.com is the domain.

    • If the email address from which you are sending email is jwolfe@marketing.wolfeelectronics.com, marketing.wolfeelectronics.com is the subdomain.

    After the setup is complete in NetSuite and at your domain provider, an email address from the domain or subdomain appears in the FROM header of the email you send from NetSuite.

  4. Click Save.

    Note:

    When a domain is already in use in another NetSuite account, a message is displayed in the Details column of Email Domains (DKIM) subtab indicating that the email domain is used by other NetSuite accounts. If the domain needs to be shared, contact NetSuite Customer Support.

    A banner appears containing the information for CNAME records. Use this information to add CNAME records in DNS at your domain provider's website.

    Note:

    Click Show DNS Info to display the information needed for the DNS records at any time.

  5. Review the value displayed in the Status column indicated for each domain. Values displayed in the Status field are:

    • Pending Verification

    • Requires Action

    • Ready

    See Email Domains (DKIM) Status Column for more information about each status.

  6. Review any messages shown in the Details column.

    See Email Domains (DKIM) Details Column for more information about each message.

  7. Complete the following procedure to finish your DKIM setup Set Up CNAME Records in DNS.

Important:

If you do not complete the Set Up CNAME Records in DNS, the FROM header of email sent from that particular domain will continue to be rewritten. See FROM Headers in Email Can Be Rewritten for more information.

General Notices