1. Account Administration
  2. Email for Administrators
  3. DomainKeys Identified Mail (DKIM)
  4. Procedures to Set Up DKIM in Your Production Account
  5. Enter Email Domains in NetSuite

Enter Email Domains in NetSuite

A user with an Administrator role or a user with the Full level of the Set Up Company permission can enter email domains in NetSuite. NetSuite generates the necessary information for you to create and publish two CNAME records in DNS for each domain and each subdomain you want to send email from.

Note:

For more information about campaigns and bulk email, see Campaign Email Domains.

Repeat the following procedures for each domain and subdomain you want to use for sending email.

To set up Email Domains in your NetSuite account:

  1. Go to Setup > Company > Email > Email Preferences.

  2. Click the Email Domains (DKIM) subtab.

  3. In the Domain Name field, enter the domain name (or subdomain name) you're using to send email from NetSuite. For example:

    • If you're sending email from jwolfe@wolfeelectronics.com, the domain is wolfeelectronics.com.

    • If you're sending email from jwolfe@marketing.wolfeelectronics.com, marketing.wolfeelectronics.com is the subdomain.

    After the setup is complete in NetSuite and at your domain provider, an email address from the domain or subdomain appears in the FROM header of emails sent from NetSuite.

  4. Click Save.

    Note:

    If a domain is already in use in another NetSuite account, a message is displayed in the Details column of the Email Domains (DKIM) subtab indicating that the domain is used by other NetSuite accounts. If you need to share the domain, contact NetSuite Customer Support.

    A banner appears containing the information for CNAME records. Use this information to add CNAME records in DNS at your domain provider's website.

    Note:

    Click Show DNS Info to view the DNS record information at any time.

  5. Check the Status column for each domain to see its current status. The Status field can display the following values:

    • Pending Verification

    • Requires Action

    • Ready

    See Email Domains (DKIM) Status Column for more information about each status.

  6. Check any messages shown in the Details column.

    See Email Domains (DKIM) Details Column for more information about each message.

  7. Complete the following procedure to finish your DKIM setup Set Up CNAME Records in DNS.

Important:

If you don't complete the Set Up CNAME Records in DNS, the FROM header of email sent from that domain will continue to be rewritten. See FROM Headers in Email Can Be Rewritten for more information.

Related Topics

General Notices