Set Up CNAME Records in DNS

Important:

If you do not set up DNS CNAME records after completing the Enter Email Domains in NetSuite procedure, the FROM headers of email sent from that particular domain will continue to be rewritten. For more information, see FROM Headers in Email Can Be Rewritten.

A person with DNS experience should complete the following procedure.

Open a new browser window, and log in to your domain provider.

Note:
Refer to your domain provider's documentation for adding a DNS record.
Add a DNS record of the type CNAME.
Copy the information needed for the DNS record from NetSuite and paste it in the record you are adding to DNS.

To view the information generated in NetSuite for the DNS record:
1. Go to Setup > Company > Email > Email Preferences.
2. Click the Email Domain (DKIM) subtab.
3. Click the Domain Name in the row for which you are adding the DNS record.
4. Click Show DNS Info.
5. Copy the information in the first row of the popup for the first DNS CNAME record you are adding.
6. Save the record.
  
  Note:
  You must add two CNAME records to DNS for each email domain.
7. Add another record to DNS of the type CNAME.
8. Copy the information in the second row of the popup in NetSuite for the second DNS CNAME record.
9. Save the record.
  
  Allow some time for the newly added DNS records to propagate to all DNS servers, which may take several hours. In some cases, it may take up to 24 hours.
In NetSuite, view the Status of the email domain. After the DNS records are published, the status changes from Pending Verification to Ready and there are no messages in the Details column.

For more information, see Email Domains (DKIM) Status Column and Email Domains (DKIM) Details Column.