Text Enhance

Text Enhance uses generative AI to assist you with writing business content in NetSuite. It can help you create and refine content, as well as make your content the right length for your needs.

Text Enhance uses information from the page you are editing when it generates content. For example, when you use Text Enhance to generate a sales description for an inventory item, it uses information such as the item name, vendor description, display name, and stock description from the inventory item page. Text Enhance can also help you write different item descriptions for the same item, depending on how you will use the description. For example, when you use Text Enhance to generate text for the Purchase Description field of the Purchase/Inventory subtab, the generated text can include different details and even a different tone than what Text Enhance generates for the Sales Description field of the Sales/Pricing subtab.

Example of using the Enhance Text menu on the Sales Description field of an inventory item record.

Tip:

A free learning path for Text Enhance is available on NetSuite MyLearn. Take the AI in NetSuite: Text Enhance learning path to learn about Artificial Intelligence (AI) in NetSuite and how to use Text Enhance.

Using Text Enhance

To Use Text Enhance:

On the page where Text Enhance is supported, complete the required fields. You can also add additional details that you want Text Enhance to use into the field with Text Enhance.
The field with Text Enhance displays the Enhance Text button. Click the button to display the available actions.
Select an action. Available actions may include one or more of the following:
- Generate: Using information that you have already entered, Text Enhance generates text appropriate for the field.
- Clean Up: Text Enhance refines the existing text. This option corrects grammar and spelling errors, and it may also rephrase some text to use effective style and tone. Only available when there is text in the field.
- Make Shorter: Text Enhance shortens the text. Only available when there are more than 200 characters (about three sentences) in the field.
- Make Longer: Text Enhance takes the text entered in the field and expands it into well-written business prose. Only available when there is sufficient space in the field (less than half the field's character limit).
- Undo: Reverts the last Enhance Text action and changes the content to the field’s previous content. To go back to an earlier result, choose Undo again, until you get back to the result you want. Text Enhance stores its previous results while you are working on a page.
- Redo: Restores the last Enhance Text action and changes the field's content to what it was before you selected Undo.
To complete an action, Text Enhance uses data from the required and optional fields that you have already completed. The system displays the new or updated content in the field when the action has finished.
Review the content carefully and refine it as desired. Optionally, you can click Enhance Text again and select another action. You can also make your own changes manually and override any text provided by Text Enhance.

Important:
Always read the Enhance Text content carefully before you save your changes to the page. Generative AI services, such as Text Enhance, use creativity in their responses. A person should always validate the generated content for accuracy and quality.
When you are finished, click Save.

Tips and Troubleshooting

When enhancing text, keep in mind the following:

If you want to start over or remove the text, you need to clear the field manually. You can revert to the original content by using Undo or by canceling out of the page.
If you choose another action from the Enhance Text menu, the text in the field will be replaced completely. Use Undo or Redo to move between previously generated content.

The following table lists potential Text Enhance issues and their associated solutions:

Issue	Solution
You can't select Generate from the Enhance Text menu.	Generate is only available when the required fields on the page are completed. Complete the required fields and try again.
You can't select Clean Up from the Enhance Text menu.	Clean Up is only available when there is text in the field where you are using Text Enhance. Add content to the field and try again.
You can't select Make Longer from the Enhance Text menu.	Make Longer is only available when there is sufficient space in the field (less than half the field's character limit). Remove some of the content from the field and try again.
You can't select Make Shorter from the Enhance Text menu.	Make Shorter is only available when there are more than 200 characters (about three sentences) in the field where you are using Text Enhance. Add more content to the field and try again.
You can't select Undo from the Enhance Text menu.	Undo is only available after you have already completed a Generate, Clean Up, Make Longer, or Make Shorter action.
You can't select Redo from the Enhance Text menu.	Redo is only available after you have used the Undo action.
When you click the Enhance Text button, you receive the message, "Sorry, text enhancing is currently not available. Please check your internet connection and try again. If the issue persists, contact NetSuite Customer Support."	This error may occur if you have an internet connection issue. It may also occur if there is an issue with NetSuite or with the generative AI service. If the issue persists, contact NetSuite Customer Support. For more information, see NetSuite Support.
When you click the Enhance Text button, you receive the message, "Enter the following fields before enhancing text:" and a list of one or more fields.	The fields required for Text Enhance are a subset of the required fields on a page. Complete the required fields and try again.
When you click the Enhance Text button, you receive the message, "The last request is still in process. Please wait for it to finish. "	You may see this message if you try another action while Text Enhance is still processing the previous action you selected. Wait until the field updates with the generated text, and then try the action again if needed.
When you click the Enhance Text button, you receive the message, "Response has timed out. Please try again."	You may see this message if the generative AI service doesn't respond to NetSuite within the allowed amount of time. Try the action again. If the issue persists, contact NetSuite Customer Support. For more information, see NetSuite Support.
When you click the Enhance Text button, you receive the message, "Text Enhance is at capacity. Please wait and try again."	You may see this message when NetSuite is trying to handle many requests for Enhance Text actions made at the same time.
When you click the Enhance Text button, you receive the message, "Monthly quota of Text Enhance requests has been met."	Your account has reached its monthly usage limit, so Text Enhance will not be available until the next month. Users with an Administrator role can verify account usage by viewing the Text Enhance Preferences page. For more information, see Setting Text Enhance Preferences.

Issue

Solution

You can't select Generate from the Enhance Text menu.

Generate is only available when the required fields on the page are completed. Complete the required fields and try again.

You can't select Clean Up from the Enhance Text menu.

Clean Up is only available when there is text in the field where you are using Text Enhance. Add content to the field and try again.

You can't select Make Longer from the Enhance Text menu.

Make Longer is only available when there is sufficient space in the field (less than half the field's character limit). Remove some of the content from the field and try again.

You can't select Make Shorter from the Enhance Text menu.

Make Shorter is only available when there are more than 200 characters (about three sentences) in the field where you are using Text Enhance. Add more content to the field and try again.

You can't select Undo from the Enhance Text menu.

Undo is only available after you have already completed a Generate, Clean Up, Make Longer, or Make Shorter action.

You can't select Redo from the Enhance Text menu.

Redo is only available after you have used the Undo action.

When you click the Enhance Text button, you receive the message, "Sorry, text enhancing is currently not available. Please check your internet connection and try again. If the issue persists, contact NetSuite Customer Support."

This error may occur if you have an internet connection issue. It may also occur if there is an issue with NetSuite or with the generative AI service. If the issue persists, contact NetSuite Customer Support. For more information, see NetSuite Support.

When you click the Enhance Text button, you receive the message, "Enter the following fields before enhancing text:" and a list of one or more fields.

The fields required for Text Enhance are a subset of the required fields on a page. Complete the required fields and try again.

When you click the Enhance Text button, you receive the message, "The last request is still in process. Please wait for it to finish. "

You may see this message if you try another action while Text Enhance is still processing the previous action you selected. Wait until the field updates with the generated text, and then try the action again if needed.

When you click the Enhance Text button, you receive the message, "Response has timed out. Please try again."

You may see this message if the generative AI service doesn't respond to NetSuite within the allowed amount of time. Try the action again. If the issue persists, contact NetSuite Customer Support. For more information, see NetSuite Support.

When you click the Enhance Text button, you receive the message, "Text Enhance is at capacity. Please wait and try again."

You may see this message when NetSuite is trying to handle many requests for Enhance Text actions made at the same time.

When you click the Enhance Text button, you receive the message, "Monthly quota of Text Enhance requests has been met."

Your account has reached its monthly usage limit, so Text Enhance will not be available until the next month. Users with an Administrator role can verify account usage by viewing the Text Enhance Preferences page. For more information, see Setting Text Enhance Preferences.

Using Text Enhance

To Use Text Enhance:

Tips and Troubleshooting

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